VintageTub.com

Stay away!I ordered a tub package on October 5th by phone, I needed to be sure that it was delivered the last week of October, no later than November 2nd.  No problem!  And they charged my credit card the same night.November 2...no tub,   Read full review...

 I would not shop here again

We called and ordered one of their acylic tub special packages. I paid by credit card but was never told that the tub was out of stock. I called promptly to cancel at customer service. I never received a follow up call or e-mail, nor did we receive a credit on the Visa card. A second call to Mary at customer service the following day was made. Mary said, "Oh, you canceled, I didn't know. Oh, wait, I see a note on the desk." Mary promised to credit the Visa and send an e-mail for confirmarion that day. No credit or e-mail. We sent a follow up e-mail to customer service and Mary the next day. No response from anyone. STAY AWAY from these people. I found out that the owner used to be a car salesman. Take that for what it's worth. Horrible customer service. We filed a chargeback with our credit card company and will file a complaint with the BBB in PA where they do business . :(

 I would not shop here again

I purchased a pedestal sink and base from Vintage Tub & Bath on August 3, 2009. The base arrived in one piece but the sink was badly broken. I called Vintage and they sent a second sink, which also arrived broken!I called their very nice   Read full review...

 I would not shop here again

5 days!  5 days after I placed my order...i got order confirmation and was told to expect my package in another 10 days!  In the time I would expect most companies to ship something ground from Pensylvania, I received confirmation!
So 12 days after I received my "confirmation" still no package, so I called them.  I got a tracking number and the package is supposedly on the way.  Couldn't they just email you the tracking number automatically as soon as it's genereated?  I think UPS will do this for free.
So 17 days after my order i'm still waiting.
Those who gave this company 5 stars for customer service are clearly plants, from the company.

 I would not shop here again

We purchased an expensive lavatory set by Strom Plumbing by Sign of the Crab from Vintage Tub & Bath Online and after installing it, the finish almost immediately spotted. The pop-up drain also did not function properly and as a result will not hold water. Some of the parts are already rusted, and the sink has been in use just 4 months. We contacted them by email via their website twice, and never received a response. We then phoned them and were told they would submit a claim to the manufacturer - Strom Plumbing by Sign of the Crab - and that we could expect to hear back in 48 hours. We never heard back. It has now been nearly two months since our initial contact, and the issues we're having are still unresolved.

 I would not shop here again

Poor shipping.  Item stated will Leave NJ warehouse in 2 business days.  Ordered on Monday morning 8:30am CDT. Credit card charged Monday . As of Friday Morning 12:30 CDT item has not left NJ warehouse.  Very argumentative customer service.  Explained delay as employee was sick.  If item doesnt leave by 2pm cdt today.  I will cancel order and place with another company and dispute with credit card company which was charged the day I ordered.  Always funny how they can charge you but have problems processing an order.

I WOULD SEARCH FOR ANOTHER SELLER.  PRICE WAS NOT ANY DIFFERENT THAN OTHERS.  ONLY SELECTED BASED ON IN SHIPPING WITHIN 2 DAYS. 

 I would not shop here again

Horrible experience. Customer Service is non-existent. Charged my credit card the day the order was placed -- two weeks ago, still do not know when I will receive the tub and drain. Only reason I knew that the product was not shipped was from phone calls I initiated. No follow-up emails with delays or information. Absolutely do not care about the customer or expressing any dismay for delays, do not return promised calls and there is no consistency in contacts. Have spoken to 6 individuals, none of whom knew what they were doing. SHOP SOMEWHERE ELSE IF YOU WANT PRODUCT OR SERVICE.

 I would not shop here again

I love this store. We first ordered from them in the fall of 2000, we redid master bath in vintage style and purchased all through them . Everything was beautiful, customer service was outstanding. Later when I had chipped our Kohler iron pedestal sink, they sent a repair kit to us. So, this past fall (2006) we installed a new half bath on our lower floor and ordered through them again. Nothing has changed, great products, service, pricing, delivery.

 I would shop here again

What makes a house a home? That’s a tough question. To me, a home is created when loved ones live in it, family and friends visit, something delicious is cooking in the oven, and there’s not a single aspect that you’d rather change. In my wife’s new   Read full review...

 I would shop here again

They had what I needed, and it was the best price I could find. Those two things make a happy customer. :) Sean Rolsen

 I would shop here again

Great place to shop and they always have what I need. The entire gang is knowledgeable, courteous, and always up-front with accurate delivery dates.

 I would shop here again