VetAmerica.com

Order was apparently backordered but I wasn't notified.  Website finally  indicated it was backordered when I checked my account after not receiving item almost 2 weeks after it was ordered (but no timing estimate listed).  VetAmerica   Read full review...

 I would not shop here again

i have yet to receive my order and there will be a charge. it took over 2 weeks and i had to go away. it was all very inconvienent. i contacted you but got no response. allivet was more prompt. need i say more.

 I would not shop here again

I received an email notice of a delay. Having received no further update,,I called the merchant two weeks later and was informed the item was on backorder from the manufacturer and that they (the merchant) were moving so order shipments may be further delayed. I would have appreciated an email letting me know the approximate time I would have to wait for the product so I could make alternative arrangements in the meantime. The product is an essential supplement for my pony and I did not want it to run out.

 I would shop here again

I've tried to give allivet.com the benefit of the doubt over the past year, but I've had enough! I've ordered medication for my dog through the website before and have been shipped the wrong medication, the wrong vet's office has been contacted in the past for prescription requests, and I was actually HUNG UP ON while calling to cancel an order. They are incompetent and I will never order from them ever again

 I would not shop here again

Always has the product I want and at a great price.

 I would shop here again

Quick delivery. Best price around for CAS Options. Extra Strength

 I would shop here again

Item canceled. Should have been notified item was not available much sooner.If items are not available, the seller should indicated this on the order and take the item(s) off the web site. Definitely would not recommend this seller or buy from again.

 I would not shop here again

The item was out of stock but I received an email a few days after I ordered telling me it would be delayed.

 I would shop here again

Canceled my order with no explaination

 I would not shop here again

I only chose VetAmerica because they claim they ship 98% of their orders next business day and if the order is on backorder the customer would be notified.
I paid for expedited shipping (2-3 business days) and it took VetAmerica 9 business days to get my order to me!  I understand that things happen but at least keep the customer informed.  Obviously, my order was important enough for me to pay expedited shipping fees. 
I had to emailed them twice asking for the status of my order before somebody finally got back to me 3 days later!  I requested a refund for my expedited shipping charge which they gave me but still charged me for regular shipping.  Not how I would have handled the situation.  Needless to say... I will not shop at VetAmerica again.

 I would not shop here again

i ordered the biozide, saw the charge on my credit card and had an email conformation,then got an email stating a delay then ......nothing! charge was removed from my cc and never heard another thing! will not bother contacting company.....i'll shop somewhere else!

 I would not shop here again

I ordered two products (non-prescription). A few days later I got a form letter saying "the product you ordered is out of stock, good bye". Did not say which of the two was out of stock, did not give an estimated date when it would be available. Very clear that my order was not important to them. Fortunately, that experience forced me to look at other pet supply websites and I got what I needed cheaper and faster! Goodbye VetAmerica. It has a horrible website, too.

 I would not shop here again

it was very good,but they never told us that we could get rebates

 I would shop here again

The tick collar they sent to me had been expired since 05/10. They were supposed to send a replacement, but I have not received it.

 I would not shop here again

I placed an order for a milk replacement product for a dying animal for overnight delivery. The next day I received an email that they did not stock the product even though they took the order promising overnight delivery. They said it would now arrive in 2 to 3 days. It arrived 7 days after ordering. I was still billed a $50 overnight fee. After several attempts I made to contact them, Anna in customer service didn't understand why I had a problem this. I had to resolve this through my credit card company. 

 I would not shop here again

They sent an email saying one item was on back order but they were holding the entire order until all items were available. Then I heard nothing for almost 2 weeks. I finally received part of the order with a note that some products were indefinitely out of stock. Prices had also increased substantially when compared to a previous order.

 I would shop here again

charged $29.00 for shipping and handling for 3-5 business days. Ordered 9/16/2010 only received 12 cans, had to call to correct the error and still waiting (10/03/10) for the other 12 cans. Alot of money for not getting the merchandise on time.

 I would shop here again

Always excellent service and delivery. Have ordered from them for several years and will continue to do so. Much cheaper than trying to buy the products locally. Have never had a problem with shipping/receiving or quality. Quick notification if order is going to be delayed (rare) and quick notification on shipping.

 I would shop here again

When I placed my order, the website said my item was in stock. Late the next afternoon I receive an email saying that it is not in stock and it will be 1-5 additional days before it can be shipped. It took 2 weeks to receive my order. When I went back to the website, I could not find any information for tracking the order. It took far too long for a simple tub of iodine ointment.

 I would not shop here again

We will be doing business with VetAmerica again.

 I would shop here again

I was able to find what I was looking for, however, it was back ordered, and I did not find that out until about a week after I ordered the product. It would be more helpful to know that prior to ordering. This was the second time I ordered something from VetAmerica, and both times, I inquired as to the expected ship date at about 2 weeks after I ordered. Both times, the order shipped the day I inquired about it. Maybe a coincidence, but it just seems like 2-3 weeks before my orders were shipped, after placing the order.

 I would shop here again

Great company. Website easy tofollow. Merchandise received when promised. Would highly recommend them.

 I would shop here again

Always good service and always have product in stock

 I would shop here again

Lowest price for APF on the internet

 I would shop here again

vetamerica.com needs to have the product come faster in the mail.

 I would shop here again

I received an email 3 days after ordering saying 1 item was out of stock and they would be delaying shipment of all items. I still have not received my order.

 I would not shop here again

My order took over 2 weeks to receive, and I thought I would receive it sooner. However, customer service was quick with a reply to my inquiry.

 I would shop here again

I received an email order confirmation, but never a shipping confirmation email. So, when the product didn't arrive, I left a phone message that was never returned, nor was an email sent (I gave both phone number and email in my phone message. Just a day later the product arrived. The price was right, so I would buy from them again - but I found the non-response to my call disheartening - I worried for a day that my credit card was charged and I'd been dooped.

 I would shop here again

Price of product is not competitive at all..........

 I would shop here again

customer service still has not returned my messages (2) about the shipment of my order...I have no idea on the status of this order placed weeks ago....just left message to cancel order all together

 I would not shop here again

excellent service

 I would shop here again

Great transaction. Very highly recommend.

 I would shop here again

I left a note to leave the box with the neighbour if I am not home ,but I found it by my front door .I didn't like that because I have some trespassing in my street , and some one could just take it . it happen once to me , that's why I wrote the note.

 I would shop here again

Good - Would use again.

 I would shop here again

orders have always been filled correctly and received very quickly. Excellent service.

 I would shop here again

Have used them many times with no problems and will continue to do so.

 I would shop here again

Excellent prices and services--- There apparently was a minor delay, but the company notified me that there would be in a very timely manner. I received the product, and if they hadn't told me about the delay, I would not have been aware of it. Have used company before and would do so again. All my experiences with it have been positive.

 I would shop here again

I didn't notice any order tracking option, but that wouldn't stop me from purchasing from them again. Usually, I'll get a followup email with a tracking number from other companies, but I don't believe Vet America does that.

 I would shop here again

I placed my order 12/23 and received confirmation that the order had been received. Since then I have heard nothing and have not received my order.

 I would shop here again

This is the second time I ordered something and got an email advising a delay. Not sure why they are not able to keep advertised items in stock or why I was able to order items and not know they were not in stock until after the order was submitted, cc# and all. I won't order from them again.

 I would shop here again