Vanns.com

I ordered a product from Vann's that said it had a 5yr warranty.  The product broke, and they would honor the warranty because they had made a mistake on what they printed on their website.  That doesn't seem very fair to me.  You should be more careful with your displayed warranty information, or honor your promise.  

 I would not shop here again

Called to discuss purchase of Samsung Plasma PN63B590.  First talked with "Dustin."  He patiently answered all questions.  I then had to go measure space to make sure tv would fit.  Returned call and received Noel.  Both were outstanding.  They answered all questions, including the concern some buyers have had about "buzzing" on Plasma's.  Instead of acting like it wasn't a problem, Noel explained what the buzz was from and acknowledged that a low percentage of units had a buzz.  If I received one that did, Vann's has a return policy allowing dissatisfied customers to return within 15 days.  Noel was extremely knowledgeable.  My first experience  with Vanns and was favorably impressed.  Now....lets wait for delivery to solidify the entire experience.

 I would shop here again

I normally avoid purchasing large expensive items online for fear of receiving a damaged or defective item and the hassle of returning it.  Vann's had the best price for a Samsung 32" HDTV I was looking at so I took the plunge with my fingers crossed.  I was pleasantly surprised that I soon received a follow-up call, for security reasons, due to the fact that the delivery address was different than the billing address.  I explained that it was a Xmas gift for my husband, hence the secrecy. The purchase went smoothly, expeditiously and I was completely satisfied.  I would purchase from them again and recommend them to anyone else who is hesitant for the same reasons.

 I would shop here again

Totally confused about the right camera to buy for my wife. The VANNS team stepped up! I bought the bad a$$ Panasonic DMC-FZ35K. its a 12.1 megapixel 18X OPTICAL zoom dream camera that shoots 720P VIDEOS ALSO! I couldn't believe the pictures and or the video quality. This team knows their $hit. I wouldnt spend my money anywhere else.

 I would shop here again

This is my first order from this company. I ordered a Maytag water filter. Price was fair. Shipping was for free. No problem at order process. Delivery was on time. Packaging was good. Everything was fine. Thank you Vann's.

 I would shop here again

I have a sweet setup. I purchased a Panasonic TC-P50X1 and the picture is insane! I used SmartSearchShopping.com to find the best prices, reviews, and deals. Here is a break down of what I purchased and don’t want to leave my house anymore for:

TV:  Panasonic TC-P50X1 for $799.99 from vanns.com


Stand: Salamander Designs Synergy Triple 337 for $1,479.99 and I received 6% discount during checkout! So I paid $1390.26 delivered from OneClickMX.com


Home Theater: Onkyo HT-S7100 for $599.99 from JR.com



Most I love is the quality of the TV Stand, the price break I received and how this all looks together.

 I would shop here again

I ordered my new plasma from Vann's and was expecting it to take 10 days or so, but I have it sitting in my living room and breaking it in just two days from when my card was charged. That's a very positive surprise!! After a small hiccup with address   Read full review...

 I would shop here again

I placed an online order and specified a delivery address that was different than my credit card address. As a fraud prevention measure I received an Email asking that I call Customer Service to confirm the order. Subsequently, my order was approved and submitted for fulfillment. I appreciate the requirement to confirm my online order as a fraud prevention measure. Thanks.

 I would shop here again

No complaints here! I just bought a Sony DSC 220 and received by far the best deal on the web. Vanns included a 512 MB memory card for free along with no tax and free shipping. The producted shipped out the same day I purchased it.  I opted to pay for the three day shipping and the delivery was even a day early! The website was easy to navigate and the whole process was fast and convenient. I am very impressed!!!

 I would shop here again

Vanns was amazing.  There was an inventory issue, discontinued speakers, so not suprising.  They addressed it immediately, creatively and to my entire satisfaction.  I was dealing with human beings who cared, who communicated well and were knowledgeable.  Highest praise.

 I would shop here again

I can describe my experience with Vann’s as best possible.I did some research before deciding where I would buy Panasonic’s newest 50-inch plasma TV (VIERA TC-P50V10) and I was shocked. The stories I read were simply scary and I   Read full review...

 I would shop here again

Ordered an Onkyo very new AV Receiver, with Klipsch speakers and Sub 10 woofer. Had it all runniing 3 days later. Excellent Web site, easy ordering, fast personal customer service. No shipping charges, or any other foolish charges of any kind. l'll be back.
 

 I would shop here again

I was looking for a specific set of hard to find speakers.  They carried them at a far better price than any other place I found.  They also had a great selection of other speakers and audio equipment.  Everything shipped and arrived in a   Read full review...

 I would shop here again

Ordering ProcessThey have an excellent inventory system on line, showing accurately if they have the item in stock. Since I had never purchased from them before, I wanted to make sure the plasma TV I was interested in was   Read full review...

 I would shop here again

I recently purchased a Klipsch cs700 and 37 inch lcd tv from Vanns. I was very impressed with the overall experience. While researching the home theater system I couldn't find dimension information anywhere so I sent info requests to a couple online stores and Vanns was the first to respond. I found their prices to be very competitive, especially when coupled with no tax or shipping charges. After my order was placed I liked how they sent multiple updates when each step of the order fulfillment process had been completed, and I was very impressed when I received the order two days later! They are going to be my first stop when shopping for electronics in the future.

 I would shop here again

I first heard about Vanns through the Onkyo website. The Vanns website is well organized and easy to navigate. In my case Vanns was competatively priced with another online retailer with a Denon reciever but were a little higher on a Polk Audio center channel speaker. I called the customer service line on a Saturday afternoon. The customer service person was very helpful and offered to price match the speaker I was looking for. The order was shipped on the following monday and recieved thursday of the same week. All phases of my transaction were documented by e-mail and I was given a federal express tracking number. I am very impressed with the value, speed and service of Vanns.

 I would shop here again

Wow!  Fantastic online shopping experience.  Ordered a 50" panasonic plasma on Sunday evening.  Best online price I could find, free shipping, no sales tax.  Estimated shipping by freight carrier was one week.  On Monday, I got several status updates from Vanns stating that my card had been approved, and the item was shipped.  Went online Monday night to check the estimated delivery date, and it was scheduled for delivery Tuesday afternoon by Fedex Freight!  I live about 700 miles from Vanns shipping facility, and got free overnight delivery of a large freight item!  Arrived in perfect condition, not a mark on the box.  Amazing!  Will definitely buy from Vanns again.  I've also been to their stores in Montana and they are nice stores with helpful sales people.

 I would shop here again

I was looking for a low price on a Panasonic camera but was turned off by all the reviews of agressive internet camera stores with deceptive tactics, until I found Vann's.  The reviews were amazing after what I'd seen and they had the best price of any store that had the slightest appearance of being legitimate.

So I ordered it, it was shipped the next day, and tracking the free shipment was been unbelieveably easy - all you do is click on the tracking number in their "it's shipped" e-mail and the item's travels through Fed-X pop up immediately. Amazing.

I hope that I will need something else they sell.  The site is laid out well and everything makes sense. I am 100% satisfied, and it's a great camera too.

 I would shop here again

Excellent customer service, Vanns had the Panasonic pedestal I needed in stock when everywhere else I checked it was on national backorder for at least 2 weeks and we had to have it "yesterday", they double verified that the item required was in stock.  They shipped the pedestal the same day I ordered it, checking on line I found an A+ rating from BBB.  This was my first order from Vanns and based on the fact I needed the pedestal "yesterday", verifying they had the item in stock and the excellent ratings purchased the pedestal.  This will not be my last order from Vanns and I will certainly recommend this company to all I know.

 I would shop here again

I would highly recommend this seller.  I purchased an open box 67 inch Samsung DLP.  They got it to me within six days and it was delivered in perfect condition.  They were extremely helpful with questions I had during the purchase and walked me through everything.  I couldn't be happier.

 I would shop here again

Internet shopping is not new to me.  I have made a number of purchases from a host of internet vendors including private parties, major department stores, and the large marketing websites.  I have got to say that this has been my best internet   Read full review...

 I would shop here again

First time ordering with Vanns. Very pleased with the price and service. Placed order on Sunday at 11 AM and received item Wednesday. If that's not service, then I don't know what service is. Price was great along with the free shipping. I have them as one of my favorits and WILL be buying from the again. Thanks Vann's

 I would shop here again

Great company - Super fast delivery. Mix that with Free Shipping , and No Sales Tax, I am believer! We have made numerous purchases and will do so again in the future.

 I would shop here again

Vann's team is detailed oriented.    They tend to dot
all Is and have crossed all Ts.   They serve custombers
the best possible way with no room for improvement.  This is a fact.
Their computer systems are just as good with no room to
find any mistake in their personnel or computer systems.
My first experience told me everything one needs to know.

GOD BLESS AMERICA.

LALJI PAVAGADHI

 I would not shop here again

Terrible customer service.  I ordered a TV on 3/1/09.  It's 3/10/09 and I still don't have it.  They said I'd have it yesterday.  It didn't show up.  I asked them why they didn't tell me the order had been delayed.  They told it was because of bad weather.  I did not ask why it was delayed, I asked why they didn't tell me it was delayed.  Once again they say "We can't controll the weather."  Then they said the shipper should have called me. 

I paid Vanns, they didn't deliver my TV on time and they didn't tell me it was delayed.  They blamed the weather and they blamed the shipper, but they never told me my order was delayed.  I'll never order from them again.  Learn from my mistake.  Shop someplace else. 

 I would not shop here again

Vann's is a great place to shop. They have excellent prices and great service. Their web sight is very easy to navigate and easy to use. You can find what you are looking for without a problem. Delivery was fast and everything arrived in perfect condition. I would not hesitate to shop there again. I will also recommend them to my friends.

 I would shop here again

I ordered a speaker to round out my surround sound system.  The website said the speaker was platinum/black just like my 5 other speakers.  I got the package on time and to my relief, the box specified platinum/black, the receipt said platinum/black.  the Vann's stickers pasted all over the box said platinum/black.  Opened the manufacturer's box and it was all black.  Then I noticed that the box said the speaker was black and that they had tried to sticker over it.  Why send it to me if they knew it wasn't what I ordered?  Customer Service was extremely polite however, now I have to go through the hassle of sending it back on my dime.  Additionally, they say it will take 2-3 weeks to credit my account.  That means they are holding my money for a month after sending a speaker they knew I didn't want.

 I would not shop here again

My business printer gave up during the holiday season.
I had never shopped at Vanns.com, but I needed a printer at a good
price and delivered fast.  Wow, did they help me out.
I love the Canon printer I purchased and the delivery service and
timing was great.
I recommend this company and will use them again.

 I would shop here again

Just plain AWSOME!!!!

Vanns.com has the best prices in town.
From the start of my order to receiving it,  I was notified every step of the way.
shipping speed rated A+++++




 I would shop here again

I ordered Klipsch Igroove speakers from Vann's and received the best price, delivered in four days (FOR FREE!!) and paid no sales tax.  The ordering process was fast and efficient, the confirmation was immediate, the value can't be compared.  It's a pleasure to find a company with old fashion values in todays dog eat dog competitive world.  I am a fan and am letting family and friends know about it.

I highly recommend Vann's to anyone unsure about on-line purchases.  They provide incomparable value, honestly and efficiently!!  Well done!

 I would shop here again

I would definitely shop at Vann's again. My second purchase was
as smooth and hassle free as my first. I had to return one
item that wasn't quite what I thought I needed. Vanns makes it
really easy to return. The customer service was Great and my
credit card was credited within three days. Also, the time from
when I ordered to the time It was at my door was the fastest
I have ever received any item I have ordered.Wish more on
line stores business practices were as efficient as Vanns.

 I would shop here again

Vanns is by far the best audio, video, electronic, etc.. store I have ever had the pleasure of spending my hard earned money at. The prices are absolutely amazing, customer service is phenomenal and the staff's expertise and willingness to help out in anyway they can is second to none.
Special recognition must go out to Drew and Elysia at the Missoula location. You two are awesome. Keep up the great work and please know I'll definitely be back time and time again for whatever else I think I can't live without.

K.T.

 I would shop here again

I ordered a 46" Samsung LCD TV from Vann's and had no problem with the ordering process.  It was easy and without issues.  I appreciate the free shipping and low prices.  Delivery was another issue.  While the item arrived on the last day that was promised, the box was opened only to find the TV damaged.  The packaging materials inside were damaged and not well placed.  I am not sure if this was a Samsung factory issue, damage from the warehouse or in transit.  However, it appeared the original Samsung box was damaged prior to it being placed by Vann's in the shipping box.  A call to Vann's promised they would replace the TV with a new item.  I am now waiting for a pickup so it can be returned, at which time the will send a replacment.  I am told this will take three weeks and I will received nothing for my time, money or inconvenience.

 I would shop here again

I ordered an Optio camera for my daughter for Christmas.  I got the lowest price of any online merchant that I had searched.  My camera was shipped that day, and I received it exactly when they said I would, and in perfect condition.  My daughter loved the camera!  I would definitely order from them again.

 I would shop here again

I would of never believed that a company so far away from me would deliever such service! I was very skeptical about ordering something this big online. After several weeks of checking reviews i decided to give Vann's a shot. I called my order in on   Read full review...

 I would shop here again

Excellent online experience. Ordered 40 inch Sony hdtv and BD player on Saturday afternoon. Order shipped Monday afternoon and was sitting in my living room Wednesday afternoon two days ahead of estimated delivery. Follow up emails from Vanns every step along the way. TV was double boxed with bubble wrap around the Sony carton. Arrived in perfect condition. Vanns web site is easy to use with excellent product information. Low prices. Free delivery. What more could you ask? I would not hesitate to use these guys again.

 I would shop here again

WE CAN'T THANK VANNS ENOUGH FOR MAKING OUR TV EXPERIENCE AND OVER ALL SUCCESS. WE APPRECIATED ALL THERE EXPERT ADVISE AND HELPING US WITH OUR CHOICE. SUCH EXCELLENT SERVICE.
WE SURE WILL BE USING YOU IN THE FUTURE FOR ALL OUR FUTURE NEEDS. WHICH I SURE WILL BE A REPEAT ORDER SOON. WE KNOW THAT OUR FRIENDS WILL BE DOING THE SAME, AFTER THEY SEE HOW VERY EASY THE EXPERIENCE WAS. THANK YOU VANNS FOR THE EXCELLENT SERVICE.

 I would shop here again

The first time I heard of Vanns was this last October. I noticed very reasonable prices on most all electronics, and audio equipment. Their clearance items, I believe, are a real bargin if you can catch them at the right time. I went and   Read full review...

 I would shop here again

Outstanding!  Ordered two Samsung LCD TVs (52" and 32") on Monday, they were gracing our home in San Antonio Friday afternoon.  Ordering was straightforward, items were exactly as described and work beautifully.  I will definately use Vanns again!

 I would shop here again

Definately would recommend this store. Customer service was excellent!! Item shipped same day. I spoke with 2 different people and both were very helpful and friendly. Thank you Vanns.com, I will definately be a future customer!

 I would shop here again