Unicahome

My order took 4 weeks to arrive. They clearly have nothing in stock, and simply purchase the items themselves when a purchase has been made on their site. That is no way to run a business. These days of e-commerce are about customer satisfaction, not the ability to find items which can be found widely because of the Web.

Their flat shipping rate of $8.50 for ground service is also ridiculous for smaller items.

 I would not shop here again

Awful company who lies and misleads. Please do not buy anything here as I would not wish the horrible experience on anyone. They told me to expect my order in 6-8 weeks and only did it all arrive almost 4 months later. Also, after a couple of months I called trying to cancel (after all, other places had whatever I ordered in stock for immediately delivery) and they refused. Also, on a separate occasion, I returned something for credit and when the returns manager would not give me a credit (and also she would never call me back like she said presumably because she was trying to dodge the situation), it ultimately was my obligation to produce the UPS tracking number to prove they signed for it.

 I would not shop here again

Fantastic online store! I have been a consistent customer of unicahome.com for over 4 years. I have NEVER had a single incident. In fact they have ordered many items for me directly from Italy when no other US dealer/distributor would. Their   Read full review...

 I would shop here again

I just received a pair of lamps from Unica. And I cannot say enough good things about them. My order shipped promptly. I was a bit worried about how well they would arrive being I live in New York and Unica is in Las Vegas but the lamps were professionally packed and arrived in perfect condition. I had done a little searching on the internet and their prices seemed very reasonable. I was very surprised at the size and depth of their selection. I cannot wait to do more business with them in the future. Sexy Beast

 I would shop here again

I have ordered numerous pieces and products from Unica Home and they have been fantastic to do business with. Very knowledgeable staff and unreal product selections. For design geeks like my wife and I - it is our favorite "design" web site.

 I would shop here again

Our experience was very similar to the negative stories others are telling. We registered for our wedding with Unica Home and had no problems; even back ordered items arrived within six weeks. After giving the store substantial business, we ordered a   Read full review...

 I would not shop here again

DISHONEST, RUDE, STAY AWAY. When completing an order for an item online that at all other pages of their website was indicated for free delivery, I noted a shipping charge was included. Called,confirmed this 'inconsistency' and was assured that I was correct, Then a RUDE person got on the line and told me, that's just the way it is. I canceled my order. If this is how they treat customers before a purchase,I can only imagine how they deal with post-purchase problems. In summary, I suggest you shop elsewhere, even if you pay a bit more.



 I would not shop here again

Very bad company that I would encourage anyone, even an enemy, to stay far far away from. They bill you for 50% of any special order and then blow by the estimated (see that's key, they say estimated) arrival time of 4 - 6 weeks and treat you like the jerk for wondering when you are going to get the item you paid for. I am sure they will be out of business in the not so distant future. It is IMPORTANT that every time you see a blog mention an item is available from Unica Home that you post in the comments alerting prospective buyers that you will only receive headaches and legal problems, not the item, if you purchase from this company.

 I would not shop here again

Horrible experience - they never acknowledged the order, and after many inquiries, I was told "I was out of the country and will look into it" - after 3 weeks and no response to 2 more emails, I canceled the order.

 I would not shop here again

Terrible. Horrible. Sub-zero service. DO NOT SHOP HERE. I've never seen service that bad - don't let the cool merchandise fool you! I'm a design professional and I shop pretty regularly online. In 2007 my boyfriend ordered a suitcase for me before   Read full review...

 I would not shop here again

Poor service. It has been well over 5 weeks (for a product that said 1-3 week shipping time) and no product, just delays. Level of service is subpar (lack of replies to e-mail, will not return phonecalls, etc). Avoid!



 I would not shop here again

This was one of the most awful shopping experiences I have dealt with in my life. Once this company has you order on line, no one answers the phones, when they finally do pick up you are transferred to any extension just to get you off the phone. When you inquire as to where you order is because it's well past the shipping time for it to arrive no knows the what, where, when or how about your order. If you ask to speak to the owner who's names I'm told are Bonnie and Hugh Fogel, they will not return your call or pick up the phone. This only shows me the problems start at the top and continue down to ALL aspects of this mess of a company. Do yourself a favor and buy the same products with a another company!

 I would not shop here again

Unica has terrible customer service all i wanted was some sort of tracking number so I could coordinate the delivery in my building..I emailed them 3 times and called twice and the only response I got was one email back saying "they would look into it"...I would definitely stay away.

 I would not shop here again

This store has great merchandise, but they are pretty durn disorganised about what will arrive when. Even though they have certain merchandise marked for quick delivery DO NOT believe it, especially when it comes to furniture. And though you can   Read full review...

 I would not shop here again

Delivery Speed : Incredible design comes to those who wait. Understanding that it could take a year for a delivery of the biggest contemporary & modern designers I was pleasantly surprised that Unica Home can cut that time IN HALF, or even has some items   Read full review...

 I would shop here again

I have never been treated so rudely by a company in my life! I ordered a Philippe Starck stool from Unica. It arrived wrapped in a dirty black garbage bag and was damaged! When my husband called the store to complain about the quality of the product and packaging they offered no assistance or admittance of poor service and promptly hung up on him. When he called back he was put through to Bonnie (one of the company's owners) who proceeded to accuse him swearing at the girl taking the call (I don't think so!). Bonnie was very rude and was not interested in resolving the problem. When we told her that we no longer wanted to do business with them and requested a refund she started shouting and told us that "it works both ways" and that she did not want us to buy anything from them - then she hung up. Do not buy anything from these people - they are rude and arrogant and do not deserve to be associated with the manufacturers they represent! Their professional looking website is a false facade of the terrible company they truly are.

 I would not shop here again

Before I get to the problems, I want to say that I had four positive experiences with Unica Home orders. When I ordered items that were in stock, I received them in a reasonable amount of time. They were packed safely. The prices weren't overly high. The   Read full review...

 I would not shop here again

I am writing to confirm what others have said about Unica Home- that the company is dishonest, their customer service is horrendous and, insult to injury, their items are easily available through other websites. I wish I had done my research before choosing this company.

It has been 13 weeks since I ordered a chair that was supposed to arrive in 10-12 weeks. The company is not responding to my calls or emails. I am currently in the process of tracking the order through Knoll, since Unica has been completely underhanded and refuses to give me an update on the status of my order. Please do not order with this company.

 I would not shop here again

The people at Unica appear to be both incompetent and pretty loose with the truth. I ordered a special order item in October of last year, with an estimate from Unica of 12-16 weeks. In February of 2007, got an e-mail saying that they had forgotten to   Read full review...

 I would not shop here again

I had a very good experience with Unica. I had read these reviews and was wary, but you must realize that when you're ordering unique Italian goods, that doesn't happen overnight.

 I would shop here again

I have placed three orders from Unicahome.

The first arrived within ~2 weeks, but aside from the sluggish shipment there were no issues.

I got confirmation of my second order, and waited. And waited. At the three week mark I contacted Unicahome myself and was told that the item was on backorder. It does not appear that they would have told me this had I not contacted them on my own.

For my third order, I requested four items. I received confirmation of my order, but one week later was advised that three out of the four were on backorder (despite all having been listed on the website as shipping within 1-2 weeks). The email I got was trite in indicating that some of my items were on back order ("some"? try 3/4!).

The website is nice, the products displayed are good, but this is not the place to get them! Considering that more competitive prices can often be found elsewhere, I will not shop on this site again and will not recommend it to my friends.

 I would not shop here again

Unicahome represents the worst and most horrible people on Earth, Hugh and Bonnie Fogel. They only care about themselves and they make their employees lie to the customers about delivery times and shipping costs. They will wait until you order something and then send you an e-mail telling you some ridiculous shipping price and how many weeks it will take. Hugh, the owner, will overcharge you with the shipping cost and your item WILL NOT be delivered on time unless it is very small and in stock and you get lucky. The owners openly say that customers can't get the merchandise anywhere else, so they have to order from Unicahome. Don't do it...you CAN find it elsewhere! I am ashamed to say I used to work for these monsters, but will make sure people know what devilish, nasty people they really are.

 I would not shop here again

Really, really bad customer service.

I was told my items shipped on a Friday, and called Monday to get tracking info. Was given a number with no results. The owner - Bonnie - gave me some runaround about how the order was picked up and fedex must not have scanned it. And was very rude.

There are a million other places online to buy everything they sell. There's no reason to buy it from them and get bad service and to get lied to.

 I would not shop here again

I have had a couple of positive experiences with Unica but on major negative experience yet to be resolved. I have been waiting 162 days for an item with an estimated delivery term of 12-16 weeks. This is retarded. I have been told since the first week of December that the items were loaded on a freight ship and that I should have my items in 3-4 weeks. I have since been told that again and again. It is very hard to communicate with customer service. Your best bet is to go ahead and call during business hours since e-mails often are ignored. No one seems to have any answers and simply put I'll get my items when they get here. OK.

Update-today is day 171 and counting

 I would not shop here again

Given their breadth in contemporary design selection, I wanted very much to like Unica Home. Unfortunately, I'm never doing business with them again. CUSTOMER SERVICE: I ordered several sets of flatware through the website, with an estimated   Read full review...

 I would not shop here again

This is the worst website to order online and their customer service is non-responsive and worthless... Once I placed my order I received an automated email but there was no follow-up on the status of the order... I attempted to contact the customer service dept. via email and phone but received no response regarding the status of the order... When I sent an email to cancel the order I then received an immediate response... I asked them to cancel the order that had not been yet shipped (and was not received) but instead they went ahead and charged my credit card regardless!!!! and told me that they will give me store credit according to their return/exchange policy... This is ridiculous... Do yourself a favor and avoid ordering from this website... If you see an item you like just "google" it and you buy it from somewhere else...


 I would not shop here again

STAY AWAY FROM THIS COMPANY !!! I became wary of this company when confirmation of my online order, shipping, etc. never arrived. I make alot of purchases online and knew a problem was brewing. I phoned the Company directly to follow-up on my   Read full review...

 I would not shop here again

Terrible. Delivery of Bensen bookshelf was over one month late. We were promised "white glove delivery," and then later told that there was no such service. The employee who sold us the bookshelf has been since fired for lying to several customers, and we were told that the delivery was delayed in customs. Frankly--not my problem for a $2000 bookshelf!

The delivery company they did use "American Relocation and Logistics" was about as accommodating as the telephone company. They assign a 4 hour window to you the day before delivery. We requested delivery in the afternoon, were told it would cost Unica $75 extra, and that Unica denied the charge and request. Our window was 11 am to 3pm--the delivery finally arrived at 4:30pm over an hour late.

 I would not shop here again

This company has AWFUL customer service! Horrible communication, or should I say absolutely no communication.
I've tried repeatedly to get delivery info.
After 12 weeks I was told my item shipped, but no one can tell me how or when.
Caleb, one of the 'account reps' is the worst customer service rep I've seen in a long while.
I've seen this before (Full Upright Position). Company operating on a shoestring, robbing Peter to pay Paul, and probably not paying their suppliers or shippers.
Eventually the music stops, and the customer gets left holding the bag.
Don't say I didn't warn you.

 I would not shop here again

We also had a miserable experience with Unica registry. We registered for a variety of tableware, including a set of expensive napkins. 3 months pass with no delivery -- we repeatedly tried to the order at this point but one of the owners, Bonnie, won't return emails or phone calls. They finally arrive 6 months after purchase.

We've tried to return them for store credit, but Bonnie refuses to return emails or phone calls. My mother, who purchased the gift, finally got in touch with the other founder, Hugh, who was extremely rude on the phone and hung up on her!

Among Hugh's fantastical claims was that no wedding registry accepts returns. I recommend finding a registry that does, and with people who are nice and responsive. What's the point of registering with a mom and pop store if they won't be customer-service-focused?

 I would not shop here again