USA Wallpaper

I highly recommend you do not purchase wallpaper from this company. I ordered wall paper in March of this year and have never received the paper or my money back. Every time I call or email them they tell me I will receive my refund shortly. Five months later I still do not have my daughters room finished and she is still sleeping on an air mattress because we don't want to put her bed back in until the walls are papered. I do not have another two hundred dollars to put out to buy more wall paper. All I want is my money back so we can move on. I am filing a complaint with the courts to recover my money. So my advise do not do business with this company ever!!

 I would not shop here again

I placed an order in late May (2008) for wallpaper border. I cancelled it in late June, after being told that the items that I had ordered were still on backorder (when I ordered them they showed as being in stock). My PayPal account was charged   Read full review...

 I would not shop here again

After waiting over a month on my order, I called to check on it and was told it was out of stock and would be shipped out within 2. After 3 weeks I called again and was told that it was going to be another 2 weeks. At this point I cancelled my order. Now I am being told that I have to wait on my refund for 30 to 60 days on a product that I never received nor did it look like it was going to be shipped out anytime soon. How ridiculous!

 I would not shop here again

I ordered 4 valances from USA Wallpaper because, after searching several sites, they had the best price but only by a few dollars. I placed my order and waited for my shipment. After ONE MONTH of waiting, I emailed them and asked about my shipment. I was told that they don't stock their supplies, they order them from another company, which also doesn't have everything in stock!!!! I waited another two weeks before I got my email saying my package had just been shipped. The very next day I got a second email saying not everything was in stock and it would only be a partial shipment. Unbelievable. In all, it took two and a half months from the time I placed my order to the time I had my entire order. I sent them an email expressing my frustrations with their shipping policy and the fact that they do not tell you when you are placing your order that they do not have their items in stock. I never received a response to that email. Just an awful experience all around. Shop elsewhere!!!!!!!


 I would not shop here again

I placed an order for a wallpaper mural on 01/22/08 and within one hour my account was charged. Well, after several delays involving backorders they informed me on 03/10/08 that the item was discontinued. So I requested a refund and was told I had to   Read full review...

 I would not shop here again

Ridiculous customer service - my mouth is hanging open. I placed one order for 4 rolls of wallpaper BORDER (i.e. not that heavy!) from their clearance section and was charged $16 for GROUND shipping. I then placed another order for 4 rolls of the EXACT SAME ITEM from the regular (i.e. not clearance) section of the website and ground shipping was $11.60. When I called customer service the representative told me "it's a Yahoo website and I have no control over what the website charges you for shipping." She refused to offer any help or to adjust the shipping charges on the first order down to those of the second.

They charge excessive shipping charges on their "clearance" items so they aren't such a bargain after all. Wish I had seen these reviews earlier. Definitely won't be ordering from them again.

 I would not shop here again

IF I HAD READ ALL THESE REVIEWS BEFORE MAKING A PURCHASE WITH THIS COMPANY IT WOULD HAVE SAVED ME A BIG HEADACHE. MY COMPLAINT IS THE SAME AS ALMOST EVERYONE ELSE. I MADE A PURCHASE IN JANUARY. MY CREDIT CARD WAS CHARGED IMMEDIATELY.2 WEEKS LATER I GET AN EMAIL THAT THE ITEM WAS BACKORDERED UNTIL ?. SO I CALLED THE COMPANY TO CANCEL AND WAS TOLD I HAVE TO WAIT 2 MONTHS FOR A CREDIT. HERE WE ARE MAY 13, 2008 AND STILL NO CREDIT. I HAVE CALLED THE COMPANY ON MULTIPLE OCCASIONS. AND IT IS ALWAYS THE SAME SONG AND DANCE ABOUT HOW THEY HAVE TO SEND AN EMAIL TO ACCOUNTING TO SEE WHATS GOING ON.ON TOP OF ALL THIS, THESE REPRESENTATIVES HAVE ATTITUDES. I WILL NEVER EVER EVER SHOP HERE AGAIN. THIS COMPANY IS VERY UNPROFESSIONAL AND THEY ARE CROOKS. I JUST PLACE A COMPLAINT TO BBB. I THINK MAYBE THIS WAY I WILL BE ABLE TO GET MY CREDIT SOMETIME IN THIS LIFETIME.


 I would not shop here again

Very Bad business practices. Ordered border and murals, I was told a week later it was back ordered 2 weeks. 1 week later I called again to check, back ordered 2 more weeks from manufacturer. I asked why they charged me if they did not have it. They   Read full review...

 I would not shop here again

I sure wish I had seen these reviews before I make the mistake of shopping with USA Wallpaper. I just looked up their record with the bbb.org. They are a horrible company and I do not understand why they have not been shut down. I really wish I   Read full review...

 I would not shop here again

I wish I had read these reviews prior to placing an order. I submitted an order and received a notice that 1/2 the order was back ordered. I called to inquire what was back ordered. They let me know that one of the items was in stock, should be   Read full review...

 I would not shop here again

I ordered 3 spools of wallpaper border as well as a blanket and picture frame. The wallpaper border arrived by USPS after a week but the blanket and frame have not yet arrived - its been 6 weeks! I had to contact them to see where it was. I was told the first time that it should be arriving in their warehouse in 1-2 weeks and it would be shipped immediately. After almost 3 weeks, I called and they said it won't be in their warehouse for another 2-3 weeks! Again, no notification from them about the extended delay. As for the quality of their products - two out of three of them had color splotches. One roll had color splotches over a 5-6 foot portion of the roll. Luckily because I had enough, I didn't have to use that portion but if I had, I would have returned it. I now see all the negative experiences people have had with this company and mine doesn't sound nearly as bad as others - I would not purchase anything from here again.

 I would not shop here again

I ordered some wallpaper from this site in October of 2007 and returned it in the original packaging within the 30 day timeframe. I followed all their procedures and was assured that my item was received and that I would receive a refund on my credit care within 1-2 billing cycles. Well, it is 4 months later and I have been given the run around from their customer service representatives for the past 1 1/2 months. I have made numerous attempts to talk to and email them about this situation and keep getting put off. I am going to file a claim with the BBB.

Good pricing but horrendous experience. They don't know how to treat customers.



 I would not shop here again

I wish I would have done this research before the fact...I ordered a wall mural from them January 8, 2008 and the representative told me it was in stock and it would be mailed out tomorrow and I should receive within five days. Six days later I called   Read full review...

 I would not shop here again

Very impressed with the selection & options! Dealt with a customer service agent that was supurb ! I am extremely satisfied with how quickly I received my order.



 I would shop here again

We had an absolutely awful experience. We purchased a Disney child's table for our daughter for Christmas. The order was placed on 11/26/07 and were told it would be delivered within 10 days. Our card was charged on 12/6/07. After 2 weeks, when   Read full review...

 I would not shop here again

I ordered two throw pillows from this company in mid June 2007. I received nothing until October, and then only one of the pillows. My credit card was charged for both of the pillows at that time. When I called to find out where the second pillow was,   Read full review...

 I would not shop here again

This company is running an interest scam, they are advertising products they don't have, charging your card, depositing your money into an interest bearing account, hoping you'll cancel your order when they tell your item has been backordered and who knows when it will arrive, and then they take as long as possible to issue your refund while your money sits in an account gaining interest. If you are waiting on a refund and it's been more than 30 days please contact the BBB @ http://toledo.bbb.org/WWWRoot/Report.aspx?site=101&bbb=0422&firm=37000002
and file a complaint also please contact the FTC and the Attorney General for your state and the state of Ohio. kharvey@ ag.state.oh.us this is the E mail address of the Kelly Harvey the rep at the Ohio Attorney Generals office who was assigned my case please E mail her your story. Take the time to make the complaints so this doesn't happen to other customers.

 I would not shop here again

DO NOT ORDER FROM USA WALLPAPER (ALSO CALLED DECORATE WITH STYLE)! I just had the same experience as so many others who have commented here. I found a wallpaper I liked in a local store but it was rather expensive so I had seen a USA Wallpaper ad and   Read full review...

 I would not shop here again

Do Not Order from Them! I purchased a wall mural from them at the beginning of January. I got a message that it was backordered for two weeks. Two weeks later I got another message that it was backordered for another 2 weeks. I called to cancel my order and they said it would refund in 1-2 MONTHS!!!

 I would not shop here again

Awful experience. I should have spent more time reading the reviews.

I placed an order in August or September 2007 for 2 murals. Not inexpensive. Months later I get a message that my choices have been discontinued and I have to choose something else. I do this. Finally get the product and the image on one of the murals (see their Fighter Jet #OA110106M) is unclear, fuzzy, poor quality. Not at all like what I shown on the website. USA Wallpaper tells me nothing they can do, vendor is not interested in rectifying the problem. So I am left with an inferior product and they have my money. Never ever buy from this company.

 I would not shop here again

Customer Service is horrible. They claim orders are in stock that are actually back ordered and don't bother to call you to let you know there is a delay, when you cancel expect a fight to get your refund and it will take months to have your money refunded. STAY AWAY.

Update: I filed a complaint with the Better Business Bureau and within 24 hours of the BBB contacting USA Wallpaper they refunded my money. If anyone else is waiting on a way over due refund I suggest making a complaint with the BBB, I'm sure I'd still be waiting for a refund if I hadn't.

 I would not shop here again

Web site ordering system does not inform you if the item you are ordering is in stock or not. Neither does the person that you speak to when you make a phone order. You will not find out if it is out of stock until they have already taken your payment.

If it is out of stock, they can not tell you when it will be in stock again.

If you cancel an order, you will not receive a refund for at least 30 days, even if the product was never shipped to you.

The Customer Service department is extremely unhelpful. If you are waiting for a refund that by their own statements is running late, all they will do is "send an email" to accounting. Accounting apparently does not respond to their emails. No one in Customer Service is willing to do anything else for you, and even their General Manager can not answer basic questions. If you challenge them on the problem, they start giving you a bad attitude.

I definitely do not recommend this merchant.

 I would not shop here again

I was very pleased with selection and prices. I couldn't find what i wanted locally. No one seemed to have the book. Prices were also much better than in the stores. Will definitely order again. ---

 I would shop here again

Buyer Beware!!!

Be absolutely sure you want the product. They are extremely poor at issuing refunds. I have been waiting 5 months for my refund and my case is now being handled by the Ohio Attorney Generals Office.

I have contacted USAWallpaper 10 times asking about my refund. I get the same answer. I reported them to the Ohio Attorney General's office because of the poor customer service. No one should have to wait 5 months for a refund.

 I would not shop here again

This is called stealing-charging people for items that you have no intention of sending to them and then stating that they have 30 days to refund your money. Well it's been over 60 days and multiple phone calls to absolutely no avail. Paypal says it's been 45 days so they can't help. You folks should be ashamed of yourselves. DO NOT ORDER FROM THIS COMPANY-They are thieves, cheaters, and liars.

 I would not shop here again

Do not order from this company!!! I ordered my daughter's Christmas gift with this company on November 28th. I called to see why I hadn't received it 15 days later only to find out that the table had been discontinued! The company had already billed me! I would NOT order from this company ever again and recommend that you do not as well. Now I am left trying to find my daughter's Christmas gift right before we are going out of state and during the rush of the holidays.

 I would not shop here again

Purchased wallpaper murals on September 1st. Two to three weeks passed and nothing arrived and no communication from the company. I called and they indicated it was back ordered and would take another week to ship. Called October 15th to cancel order   Read full review...

 I would not shop here again

The shopping experience at this store was the worst I've ever experienced. I didn't found out until 2 weeks after placing my order the item was discontinued. What a horrible establishment and I can't believe that they are still in business. Also, I haven't received 2 refunds that are due to me and it has been over a month. This company website should be taken down and they shouldn't be allowed to conduct business since they "LIE" to their customers. I advise anyone who is considering purchasing anything from this store to really consider your options. The wait and the terrible customer service is not worth it. If you are reading this complaint USA Wallpaper please send me my REFUND now!!!

 I would not shop here again

If only I had read these reviews BEFORE I placed my order! When I placed the order on 11/3 I expected to receive my wallpaper within 2 weeks. I received a message on 11/17 that the pattern was discontinued and would I like to re-order. I spoke to a   Read full review...

 I would not shop here again

You MUST ignore the glowing ratings posted Aug. 25 obviously by people who work for this company to try to increase their rating score on this website. This company is full of a bunch of lying cheaters who steal money from customers. I waited 4 months to receive my order, and one item was damaged during shipping. They had a replacement sent, but not before charging me full price for a second time. They said I'd get a refund once I sent back the damaged item, but that was over a month ago and I still don't have my money back.

ABSOLUTELY DO NOT SHOP HERE.

 I would not shop here again