USA Wallpaper

Full review
I still have not received a credit I was due back in September of 2008. Although they did not have the item in stock, they charged my credit card for the full amount and no one ever contacted me to let me know that I would not be receiving my order. Since then I have been promised numerous times that the credit will go through at the end of the given month but it never happens. I have called or contacted USA Wallpaper through the live chat feature over 12 times and every single time I get the same excuse. They say that accounting is unavailable and they can't give me an answer. They all have promised to email or call me back but not once have they ever done so!!!   I just got off the phone with the customer service manager who told me that she has no control over whether the accounting department follows through or not. In fact, she said that she won't be able to give me an answer until I call back again because God forbid, she actually do some customer service and put my number in a calendar reminder to check on my credit or call me back!  I asked to speak with the owner and she told me that the only way to reach them is via email or postal mail.  I asked if she would give them my number so that they could call me back and she actually said "The owner will not call you back". What kind of company is this???