Full review
Wow, I don’t even know where to begin….
First I ordered a wallpaper border from this website. No where in the selection and checkout process does the website mention that they don’t actually have this border in stock. I actually passed up 5 other companies with this design to shop with this company. I complete my order using Paypal to complete the transaction; a process that took a matter of minutes to complete.
Next I received two confirmation emails thanking me for shopping with USA Wallpaper.
Then I receive an email telling me that my order is out of stock, but that I SHOULD receive it in 2-3 weeks.
Well hoping to have my room finished before the holidays, I decide to cancel the order and do business with someone who may actually stock the merchandise that they are selling.
I call USA Wallpaper’s customer service to cancel my order and request a refund. Now I am told that I may or may not be able to cancel my order, because it has already been sent to the warehouse. But, that I will be sent another email within 24-48 hours telling me whether or not my order can be cancelled.
96 hours later I once again call the customer service number after receiving no information via email, and am told that my order was cancelled 4 days (96 hours) ago. So ask when I can expect to see a refund to my account. I am told within one to two business cycles. OK? How long is a business cycle? About a month. “So I can expect my refund within 1 to 2 months?” Yes.
I love it when it takes me a company a couple of minutes to take your money, but a couple of months to give it back. I know it’s a difficult process to turn on the computer and process a refund through Paypal, by clicking on the refund link. It’s about as difficult as actually stocking something that you sell.