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USA Wallpaper

USA Wallpaper
 
Overall Rating: 1/5.0 store rating

What a Disappointing Set-Back!!!!!

 
A review by moroskeres written on Nov 24, 2008
Full review
Wow, I don’t even know where to begin….
First I ordered a wallpaper border from this website.  No where in the selection and checkout process does the website mention that they don’t actually have this border in stock.  I actually passed up 5 other companies with this design to shop with this company.  I complete my order using Paypal to complete the transaction; a process that took a matter of minutes to complete.
Next I received two confirmation emails thanking me for shopping with USA Wallpaper.
Then I receive an email telling me that my order is out of stock, but that I SHOULD receive it in 2-3 weeks.
Well hoping to have my room finished before the holidays, I decide to cancel the order and do business with someone who may actually stock the merchandise that they are selling.
I call USA Wallpaper’s customer service to cancel my order and request a refund.  Now I am told that I may or may not be able to cancel my order, because it has already been sent to the warehouse.  But, that I will be sent another email within 24-48 hours telling me whether or not my order can be cancelled. 
96 hours later I once again call the customer service number after receiving no information via email, and am told that my order was cancelled 4 days (96 hours) ago.  So ask when I can expect to see a refund to my account.  I am told within one to two business cycles.  OK? How long is a business cycle?  About a month.  “So I can expect my refund within 1 to 2 months?”  Yes.
I love it when it takes me a company a couple of minutes to take your money, but  a couple of months to give it back.  I know it’s a difficult process to turn on the computer and process a refund through Paypal, by clicking on the refund link.  It’s about as difficult as actually stocking something that you sell.
 

About the Author

moroskeres
a member of Epinions.com
Reviews Written:  1
 
 
 
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