US1CAMERA.COM

User friendly & on time :)

 I would shop here again

The order was shipped 10 days after it was placed. The physical shipping actually took 3 days which is normal, but order processing is unacceptable

 I would shop here again

Too much salesmanship instead of customer service. I ordered my camera with free shipping then was called and told I had to pay 16 dollars for shipping. False Advertising!!! I am filing a report against them with the Better Business Bureau. The salesman also tried to con me into buying a battery for $50 that the camera came with in the first place! Then pushed me to give him $200 for a warranty that the camera comes with. This company is a bunch of crooks.

 I would not shop here again

very easy and helpful

 I would shop here again

I paid for 3 day shipping on a monday and received it on friday. They waited two days and then called me to try and sell me over priced accessories that I did not want. After that they charged my credit card and started the shipping process. So after all is said and done I did receive it.

 I would shop here again

thank you for helping me find all the best parts to go along with my product purchase. My gift will be that much more happy with her gift.

 I would shop here again

Finding and ordering the camera lens was easy and the information about the product online was very helpful. It has been 8 business days and I have not yet received the lens. I sent an email to get more information. Online information about the shipping or status should have been available.

 I would shop here again

did not receive warranty card as expected; sent email, but no response as yet.

 I would shop here again

pushy upsales with bait and swicth tactics. free shipping is not free shipping unless you go with united postal service with no tracking number and insureance. buyer be ware. Part also didnt come with warrenty card??

 I would shop here again

I researched the lens I wanted through several venders. I called your sales department with questions about the product because the item description was very mininum on the web site. While taking a BRIEF moment to consider the purchae the sales rep exclaimed "this line is for ordering" and disconnected. Although he hung up on me I continued to make the purchase online. I then received an email requesting me to call in to verify my order upon which the sales rep tried to upsale me saying I needed to upgrade my lens for $100. more or it wouldn't work on my digital camera eventhough your listing showed its model# with a "DG"(digital). Again I fully researched my purchase beforehand threw MANY other venders and Sigma as well. And no one else showed two different options for this lens. I also own 3 sigma lenses already and never had someone try to sell me some kind of upgrade.

 I would not shop here again

Excellent price and service!

 I would shop here again

Agressive sales reps. Phone Stalkers!!! Slow on order status and updates. Scammers!! Beware!!! Not worth the savings!!! Do not shop here!!!

 I would not shop here again

Us1camera call and ask to pay the purchase by cheque becuase the credit card cost them to munch

 I would not shop here again

I tried to bought a camera with us1 and payed an extra charge to be delivered between 4 to 6 days, after a couple of days the charge was not made to the credit card and I did not received any call or email from the company. I talked to the company and the person who answered me told he was too busy and that if I could talk to him later which was not acceptable, he was unable to help me and then he passs me with another guy who told me there were having problems with american express cards so he would need me to pay with another one. they never told me this, if I wouldn´t call I wouln´t knew this so I finally decided to cancel my order and to buy the camera in another store. Have a nice day

 I would shop here again

Great camera. Great price

 I would shop here again

absolutely ridiculous, sales people lying about just about everything taking advantage of the non-technical people. Will never buy anything from them ever again. 

 I would not shop here again

FOLLOW UP CALL FOR SUPPOSED WRONG ZIP CODE, WAS A SALES PITCH TO PURCHASE OPTIONAL ITEMS. I ACEPTED BUT DIDN'T THINK THE ITEMS WHERE WORTH THE EXTRA COST WHEN THEY ARRIVED. PROMISED 2 DAY SHIPPING, TOOK 7 DAYS

 I would shop here again

The price was excellent. Shipping was much faster that advertised. Shipping was delayed however because US1Camera insisted on confirming my order by phone. They left a voice message and it took me several days to get a live person on their end. The product arrived in a brown box instead of the product box. I do not recall being advised with this when I ordered it.

 I would shop here again

Excellent customer service

 I would shop here again

Very happy overall with camera, dissappointed that accessories advertised as coming with purchase, ie free case, tripod, lens cleaning kit and screen protector, never sent.

 I would not shop here again

Did not know insurance was required when ordering. The insurance does not protect me it protects US 1 Camera. They will receive the money from the shipper if the article is lost or damaged in shipping. US 1 Camera should pay for the insurance not the customer. Will consider the price of the insurance next time when researching the cost of the item on the internet.

 I would shop here again

James Carter is great, helped me correct an order in moments. Fantastic customerservice. Order #68576. Will recomend to family and freinds.

 I would shop here again

I have a SLR camera with an 18-55 and a 55-200 lenses.  For quite some time, I have been looking for a telephoto lens for my camera that would extend to 300 mm.  This was of great importance to me as I'm involved in photographing wildlife,   Read full review...

 I would shop here again

We read too many bad reviews about us1Photo/us1Camera to go through with our order. After entering our credit card info. on the website, a customer rep. called and said that they didn't accept american express. Hmmmm....that's odd. So why would they have the option to select it when paying? The representative wanted another credit card number, so I got his number and told him I'd call back. The call is what actually prompted my researching us1Photo/us1Camera. After reading several bad reviews, I called back and canceled the order. So I don't really have any experience with us1photo/us1camera to rate them fairly. However, I can say that PCNation had EXCELLENT service with free 3-day FedEx shipping.

 I would not shop here again

I found US1 Camera to be a great on-line experience for ordering a high-end camera.  At first glance of the website, I was concerned that all their deals and "kits" would be the proverbial to-good-to-be-true scenario, but I was very pleasantly   Read full review...

 I would shop here again

I placed an order to US1Camera and received a order notification from Photoloon with different terms. The status of my order and the availability was very unclear and there was unexpected extra cost requests e.g. "handling costs". Now I seem to have been lucky enough to cancel the order and place it to another company which works like a clockwork compared to this gang.

 I would not shop here again

Very Very easy to use website, good prices, and friendly customer support, my overall satisfaction is very well. I look forward to receiving my camera!

 I would shop here again

I usually purchase cameras and camcorders from Buydig.com or Amazon.com. I was searching for a deal for Canon XSI DSLR and found that US1Camera.com had the best deal. Their purchase process was very straightforward and the user reviews are very good too.

After I purchased the item, I got a call from James in their customer support first thing in the next morning to confirm my billing information (I must have accidentally entered the wrong zipcode). James was very helpful and quickly corrected my information and even upgraded my shipping for no extra charge. Great customer service and I would definitely shop here in the future!

 I would shop here again

My shopping experience with US1Camera.com was excellent. James Carter - one of the sales reps helped me out with my order and I really appreciated it - he is the best. I bought multiple cameras and equipment from them and every time the customer service was above and beyond my expectations. Also the shipping is very fast.

 I would shop here again

Easy to navigate web-site. Excellent product choices. Excellent customer service. The folks at US1Photo seemed sincerely concerned that I receive the right product for my needs at a very competitive price. I will certainly shop here again.

 I would shop here again

A very pleasant experience.  James Carter was very knowledgeable about the camera I purchased.  He was friendly and gave helpful suggestion.  Because of him I will be a continuing customer.

 I would shop here again

I called in to get the complimentary express shipping on a camcorder as claimed on their website and the rude salesman who answered the phone wanted to charge me $500 for what he claimed was shipping and handling.
When noting that the website said the express shipping was free if you called in, he replied that's for 7 to 9 business days (which is instead what the website calls regular shipping) and even that doesn't include insurance and other handling expenses.He then tried to explain why you need those extra expenses when purchasing a high-end camcorder rather than explaining the inconsistencies with the pricing on the site, and would not listen to me, so I just left it at that point.
It sounds like from the other reviews that if you place an order online first they need to talk to you over the phone to 'confirm' your order anyway.
Beware.

 I would not shop here again

I ordered the camera package that I wanted, but before they would ship it, they talked me into purchasing a higher priced package that contained some things that I really didn't want and probably will not use. I felt pressured into agreeing to buy it. I might buy from them again, but with reservations to purchase only the items I wanted and nothing extra. I tried to return the protection plan that is not from the camera maker, but the rep kept telling me that I had to have it. Sounded like he wanted me to believe that the camera was just waiting to break. I've used the camera that I bought for over a month now, and it works great.

 I would shop here again

VERY SLOW TO GET ITEMS OUT--THAT WAS ABOUT 9 MONTHS AGO. THIS ITEM WENT OUT QUICKLY.

 I would shop here again

Stay away from US1 Camera. I ordered a Canon Vixia HV30 MiniDV HDV Camcorder for 549.00 on 04/08/09. I understood because of their posted holiday they would not process until 04/12/ Wrong! Then their website showed it would be 04/17. You cannot contact   Read full review...

 I would not shop here again

I was very disappointed with US1, I ordered online, they called the next day to confirm, tried to sell me more. I ordered overnight shipping and did not receive the item and waited an hour on to phone to get a refund. I never received my money and can not get a hold of anyone for a reason. Stay Away.

 I would not shop here again

I placed an order for a Canon 5D Mark II camera and a Canon 24-105mm lens on January 17, 2009.  Some representative from US1 Camera called me on January 18 asking me to buy a battery for the camera for $150.  I told the representative that I   Read full review...

 I would not shop here again

These guys are terrible, they try to up sell you with extras you do not require and try to make you feel like you are getting a deal.

I was short changed when I returned something and good luck getting through to their customer services department. Expect a 40-50min wait on the phone and then average service

I was promised the difference in my refund and this has still not happened after 3 weeks

What ever happened to good old fashioned customer service!

 I would not shop here again

I dismissed the other reviews as hard to please people and ordered from this company anyways. I'm sorry I did. They were disrespectful and refused to answer any of my questions when I questioned their business practices. When I called and canceled my order the guy that canceled it said "Whatever, bye," and hung up on me when I began to complain about their customer service. Do not shop with this company!

 I would not shop here again

If you read the positive reviews for this company, look at them carefully. Some are over-the-top positive, and are clearly out-of-place, planted by the seller. I got sucked in by a very low price on an "in-stock" camera with "7 to 9" day shipping. Five   Read full review...

 I would not shop here again