US1CAMERA.COM

Full review
AKA US1PHOTO.COM in Linden, NJ.

Avoid this company like a plague-ridden corpse.  These guys are real shady characters.  I placed an order for a Samsung LN40A650 HDTV on Dec. 03, 2008 for $1225.00 and free shipping.  My credit card was billed the next day.  Got a call from Alex several days later saying they've been having problems with US Postal shipping.  Was asked if I minded going with UPS shipping where US1Photo/US1Camera would pay the shipping, if I would just pay the additional $50.00 insurance.  Was told I should expect shipment by the 17th of Dec. at the latest.  The 17th came and went.  Called their practically non-existent customer service, after leaving a message on Alex's extension with no response.  At one point stayed on the line for over an hour before my call was dropped by their "customer service" cue.  Called their sales dept. and finally spoke to Alex who said, "they were having a real hard time getting these TVs from their wholesaler," although their website lists them as being in stock.  He said I should have the TV by the first week of Jan. 2009…which, came and went.  Called their sales dept. again. I said I was interested in their Samsung TV and wondered if they had any in stock.  The person who answered said, "Oh, yeah! We have plenty of them available".  I asked him if he could tell me then where my TV was which I had ordered over a month prior?  His response was to dump me into their customer service cue.  After waiting 45 minutes, I was told by their customer service rep that their stock of these TVs had been stolen from their warehouse.  When I told him what his sales associate told me, he began to stammer.  I then told him to promptly cancel my order.  Samsung HDTV...$1225.00; UPS shipping insurance...$50.00; a ruined Christmas, no TV and the aggravation of waiting hours for customer service....priceless.