Toshiba

I was in dire need of a new battery. Navigation of the website was easy and the whole process ended up being non-stressful...Thank you David A. Fawley Sr. CORE Construction Customer Service Manager

 I would shop here again

Ordered laptop. Got an e-mail later saying there was a problem with the credit card company. Called them and thought the problem was resolved. Later got another e-mail from Toshiba saying there was still a problem with the card. Said I needed to give my brother's address to the credit card company since that was where the item was to be shipped. At the same time got an e-mail from Toshiba saying is the order was filled in 7 days then it would be cancelled. It was past seven days so I just cancelled the order and bought the item locally

 I would not shop here again

Product is fine; customer service could use better qualified people who understand systems involved instead of blindly following a fault tree guide which may not contain particular circumstances.

 I would shop here again

This must be the worst customer service and order processing in North America.... certainly the worst I have encountered in twenty years: - The special offer link on their Site was broken. - The main site took the order but without the special offer extras. - Customer Service said they would cancel the wrong order and assist with the new one. - I re-ordered with their help. - The old, wrong order arrived and was billed to my card. - The new order has not arrived. - Email complaints to their Customer Service are unanswered. - Calls to Customer Service have a Menu from Hell of voicemail choices, then a 40 minute waiting time. - The Supervisor does not call back. - The UPS Tracking numbers they send are really FedEx.... only imagination yields that fact. - They all need firing or sending to work for the gas company.... amazing that such a leading-edge supplier of new technology could have such crappy processes for dealing with customers buying a $2500 computer. Peter Samuelson petersam@who.net

 I would not shop here again

I didn't expect it to soon. It was great to have in a hurry. Thank's

 I would shop here again

Clean, navigable web site. Wide product selection. Good past experience with products. Fast shipping.

 I would shop here again

It a pleasant experience. If I need to purchase another Toshiba product I will most likely go to the site.

 I would shop here again

The truth is I ordered 3 software titles and all 3 were great. My problem is one 4 travel there was NO manual NOTHING to tell me how 2 use it & I still don't know how! I've sent 3 emails & received no answer back. I love Toshiba & purchase always Toshiba if they make that product. Usually I am thrilled with everything. I am very upset by this & will ensure I get the word out that you don't always send an operating manual & if it's "different" than the norm, you'll end up probably having to pay someone 2 put it on my notebook & 2 tell me how 2 use it. I've been waiting patiently thinking they would certainly send me something to help me. I am going to telephone them this morning to see if it will help. I have been very frustrated by this. The first time ever I was so disappointed by Toshiba. Are you under new mgmt? The other 2 software titles manuals were with them & them I knew how to operate. It's this GPS Travel package that I know nothing about & regret purchasing from Tosiba now.

 I would shop here again

worst part was response to my questions about delivery time and location... best part was that order came faster than expected.

 I would shop here again

A very attractive site; was originally directed to there by doing a Google search for the specific item I purchased.

 I would shop here again

It was alittle difficult to navigate to the PDA acceries section of the site.

 I would shop here again

It was a little difficult to find the item that I was looking for, but that was to be expected the item was for a laptop that was 7 years old.

 I would shop here again

As an Educator in Emergency Medical Services Education Programs, I have come to Trust Toshiba Products. Toshiba's desire to make accquiring service and accessories effortless, through their web site, made this purchase, a pleasurable experience.

 I would shop here again

The shipping box is too big for the items. Waste money on shipping fee.

 I would shop here again

This port replicator does not work for my system and there was no one available to let me know why. Richard

 I would not shop here again

I was looking for a low-end laptop with the features of the Satellite A60. Ordered it over the net using the credit card I got from Toshiba guaranteeing no interest for a year. Received the machine in the time promised and it does everything I expected.

 I would shop here again

The product wasn't the easiest thing to find on the website but once I found it everything else was fine.

 I would shop here again

Unsure what the issue is and I am having trouble resolving it.

 I would not shop here again

Battery was on back-order -- the estimate was 15 days -- it's been nearly 30 and the product has still not been shipped. But, worse, I have had NO communication from Toshiba giving me any indication of WHEN I can expect it. They should be giving me an update, particularly once the product was delayed beyond the estimate.

 I would not shop here again

First there was a delay in credit card processing. Then, the order status kept saying that the order was being packed...for 4 days!! When the status changed to ship, I tried using the UPS link that the page provided, but the UPS site said the number was invalid. I called customer service to find out that the number was a FedEx number. And finally, and here's my favorite thing, I had to take a half day off work once I finally was able to track my order at the FedEx site cause FedEx left a $1000 laptop on my front porch!!!! ARGH! Luckily, 3 hours after they left it in between my storm and front doors, the laptop was still there and in one piece.

 I would shop here again

Received defective product that doesn't work. Will call Toshiba to return.

 I would shop here again

I ordered two tablet PC pens. They came in perfect working order, and exactly the day that Toshiba siad that they would. Based on my experience, go shop Toshiba with total conficence.

 I would shop here again

I thought I was receiving a $99 rebate on my product. Only when it arrived did I realize the rebate only applied if you also bought a notebook computer. This is extremely disappointing. Eventhough it may be indicated on the website, it was definitely easy to miss. I usually have no problem catching all notices. I will not shop at Toshiba.com nor by Epson again... Unless this can be rectified of course!! Diane L. Donacki

 I would not shop here again

I found what I needed and it arrived in the time allocated. The battery works fine with the PC. Thanks.!

 I would shop here again

I made 2 orders and am waiting on the second. So far, so good.

 I would shop here again

After having some difficulty in locating the product on line the remaining transaction went smoothly. I am pleased with the product and service provided.

 I would shop here again

This is the second laptop I have purchased from Toshiba. Everything went well except the tracking # for the laptop part of the order was incorrect and came by FEDEX and I was expecting UPS. Other than that, it went well.

 I would shop here again

My order was received in a timely and enjoyed being able to track my order, which allowed me to know exactly when to expect it on my door steps. I was very pleased this the order and would order again without hesitation. Thanks.

 I would shop here again

Very good , but misleading to say Quicken 2004 was included, when you have to pay for unlicking the software.

 I would shop here again

This is my third Toshiba laptop and I rate this company at the top of my list.

 I would shop here again

i received my product within 24 hours. it was great

 I would shop here again

Item ordered on November 10,2004 and not shipped until November 24,2004. Item should have been shipped witin several days or I should have beed notified of a delay.

 I would not shop here again

I had difficulty finding the correct page on the site to purchase the item. Even though I entered "laptop battery" I was directed to new laptops, computers, etc. Once the correct page was found, the rest was easy.

 I would shop here again

Service was good. I did not recieve a hard copy reciept which would have been nice to have. I did recieve half of an online reciept. I would have liked them to send the rebate forms with the products as well. Overall service was above average.

 I would shop here again

I found it very easy to find what I wanted. It was shipped on time and in good condition. I will definitely us this procedure again.

 I would shop here again

I have not received my order yet. One item showed that it would ship in 3-4 days, and the second item was listed that it would ship in 4-5 weeks. I assume the merchant is waiting to ship both items in the same shipment even though I had made a special request to have 2 day shipping for both items. I expected the one item that was supposedly in stock would ship separate from the item that would take weeks. I am extremely disappointed with this merchant. If anyone wishes to contact me from about this issue they are more than welcome to.

 I would not shop here again

Products particular to my laptop were hard to locate and some were not available. My coupon code was not accepted even though it was not expired. However, the prices were fair, and after a long search I was able to find most of what I wanted and it arrived quickly. Thanks for asking!

 I would shop here again

I am very sorry to you, because I made one mistke when filled the infomtion in the billing page.I put the adress of may son in law Raul E- Arreaza My correct billing is Professor Armando Pérez Lozano.Caracas. Venezuela Dos Pilitas a Portillo No 28 1010 My phone number is:58-212-8607102.Thank very much for help me Armando Perez Lozano

 I would shop here again

Well-thought-out website.

 I would shop here again

I wanted the adapter by overnight mail and I didn't get it until 2 or 3 days later

 I would shop here again