Toshiba

This is our second purchase from Toshiba. Both have been excellent.

 I would shop here again

Went very well, easy purchase. Had to ship to one address and bill to another, which means I had to register the shipping address with my credit card company. Good security measure and it seemed to work okay.

 I would shop here again

My shopping experience at Toshiba.com was very satisfying. I easily found what I wanted at a good price. Purchasing online was efficient. The products I ordered arrived at my home within 5 days of the order date (they would have probably arrived within 3 days but UPS does not deliver on weekends). I am very satisfied with everything I ordered. If the need arises, I will certainly consider purchasing products through Toshiba.com again.

 I would shop here again

excellent service, excellent online security,

 I would shop here again

Well, I haven't really made any purhase at Toshiba yet, because... judging by what I know, they're not interested in making money. I tried to buy a laptop. They sent me an email stating that they would contact me when my transaction was finalized, but they never finalized it, and they never called me either. About two weeks after having made my purchase. I called to find out what was going on, and they informed that my order had been cancelled! Mind you-- this is the week before Christmas! I placed another order, the same order, right away (yesterday) hoping to still get the computer in time for Christmas. It has been over 24 hours since I placed my order, and my credit card information is still pending (!!!) I buy stuff online all the time with the same card! Can Toshiba try to get it right? Respect potential customer?

 I would not shop here again

Great job couldn't find a beter price or a better merchant.

 I would shop here again

I can understand that when somebody orders by credit card the home address must be the delivery address. However, I am dual purpose and buy alot of products that I use at my work. Is there a way to make an exception to that rule so that a request can be made to allow purchases be sent to a business address instead of a home address? Thanks I really enjoy your products and services

 I would shop here again

It was a good experiance to shop here. They shipped on time & Communicated well about the status of my order.

 I would shop here again

My experience was good. I had to call in my order instead of just ordering online because I was shipping the item to an address other than my billing address which I understand AND appreciate for security purposes. The operator that I spoke with on the telephone was extremely helpful and assisted me with my shipping needs. The only thing that I was surprised at was she suggested a different product that was on sale which did not show up onsale on the website. I changed my order to the onsale item. So, I made out in the end, but only because I had to call. I would hope that in the future when I order products from your website that I would be able to keep the convenience of shopping "online" and receiving sale/discounted item offers and not just by chance because I had to call. Just something that you should note. Otherwise, my experience was great...thank you for the prompt & on-time delivery. Happy Holidays!

 I would shop here again

The ordering and service was good, but the product was not wireless as expected. THis will be returned.

 I would shop here again

The replacement product was better than the original.

 I would shop here again

Good help from Sales rep at Toshiba. Gave me vital information before buying the Notebooks

 I would shop here again

I do not wish to comment further and find this being a required field makes this survey to be a problem to fill out

 I would shop here again

i did not resive any merchantdise yet i did know what is hapen no any dilivery cam to my hous to bring stuff yet meibe losst or not delever yet.

 I would shop here again

I found it impossible to track my order. The e-mail process asked for an ID number I didn't have, and the phone response was non-existent.

 I would shop here again

The delivery time was outstanding. I would have given 5 stars but I was disappointed with the way the rebate was presented. I felt I was mislead. I did not find out until after I purchased the item that I also had to buy a computer in order to get the rebate. If you are more careful about the rebate than me, I recommend this merchant.

 I would shop here again

I had some difficulty identifing the product that would meet my needs. I has seem one used by a fellow airline traveler. In the end I picked the right product for me. Thanks

 I would shop here again

Very nice. I got what I ordered in due time.

 I would shop here again

I had difficulty navigating the web-site. I wanted to purchase the Satellite A60 on special 699 after rebates. I ended up going to the area where I configured one by accident. When I followed up by phone, the representative helped me to realize the error made. The product was already close to being shipped and I was told I could refuse delivery. I chose to keep the product (a little more memory). I have had a pleasant experience regardless. My only feedback was that it was difficult for a novice to order the special on line.

 I would shop here again

Very good experience. Price was the deciding factor.

 I would shop here again

Toshiba is always more expensive. I can always find the same product for less at local retailers. The exception was the extended warranty.

 I would not shop here again

Quick and safe, it was really easy to find the product I was looking for and also to see its specifications.

 I would shop here again

During online purchase they never revealed that the item is shipped from China. I was expecting an American or Japanese assembled Notebook. Inclusion of trial software like AOL and AT&T is a nuissance as the time taken to delete it as well as the hard disk space consumed.

 I would shop here again

Found what I wanted and purchased it. Received it shortly after ordering it and the mouse works fine.

 I would shop here again

This was an excellent experience. A few items arrived before I expected them, info was good and timeley, overall: excellent. I still have to do the rebates and hope that will be similarly pleasant.

 I would shop here again

My only concern was confusion over 'qoute' form and actual order form. I wasn't sure I actually placed the order. Then one piece of order arrived, as expected, so I assumed the other piece was ordered as well. I phoned to be sure it was. Yes, it was. But, then again the qoute, number, order number and customer number were very confusing. I tried to check on line, but the numbers didn't line up. The phone assistant, said they would not agree because my order was still being built. I didn't like that part of the experience. Spending $1600 should give me the ability to know if my order was received online and if it was soon to be shipped. I shouldn't have to 'phone' for this part of the process. I am very pleased with the product, but the experience was less than perfect.

 I would shop here again

very good experence shopping on line will do it again aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

 I would shop here again

The tracking program on the web site is not kept up to date as to the actual progress. Their depts. do not communicate well with each other accounting, sales, order entry etc. leaving not only the customer out of the loop but their own people.

 I would shop here again

Found product I was looking for with ease and received in a timely manner. Would definitly shop at Toshibs website again.

 I would shop here again

Once I was able to find the product on the website (hardest part), everything was great.

 I would shop here again

I placed an order with an international credit card and even received an e-mail confirmation. When I tried to check my order two weeks later, using the order and customer number given in the e-mail, there was no way to access the order (access always refused). When I called customer service, I was informed that the order was canceled, you don't accept international credit cards. Why did I get an e-mail confirmation in the first place? Or at least was informed of the cancellation by e-mail? I was very upset because this was meant as a gift for christmas. Fortunately I was able to place an order for a laptop from another manufacturer through Amazon, which accepts international credit cards and where I am a customer for many years. I had to settle for a configuration different from what I was looking for and I am not happy about it. I am disapointed with Toshiba and won't consider Toshiba in future.

 I would not shop here again

Invoices as required to redeem rebates should be included in the shipment or by email as stated on the Customer Servicewebpage as follows: "When will I receive my order confirmation? An order confirmation email will be sent within minutes of placing your order online or over the phone. You will also receive an email invoice when you order is billed to your card and shipped from our warehouse." A phone call to Toshiba to request a faxed or mailed copy of the invoice should not be necessary.

 I would shop here again

the customer service was very helpful, and we got prompt assistance.

 I would shop here again

This experience was adequate. I felt the Toshiba website was a bit difficult to navigate but eventually I found what I needed.

 I would shop here again

Shopping online with Toshiba was ok but customer service by phone let much to be desired. I experienced rudeness and a bad attitude with one of the customer service techs. However the salesman over the phone was helpful.

 I would not shop here again

The tool to evaluate what laptops are most suited to my intended use was hlepful, though a bit superficial.

 I would shop here again

very good although it was not what I wanted so I am returning it.

 I would shop here again

I was in dire need of a new battery. Navigation of the website was easy and the whole process ended up being non-stressful...Thank you David A. Fawley Sr. CORE Construction Customer Service Manager

 I would shop here again

Ordered laptop. Got an e-mail later saying there was a problem with the credit card company. Called them and thought the problem was resolved. Later got another e-mail from Toshiba saying there was still a problem with the card. Said I needed to give my brother's address to the credit card company since that was where the item was to be shipped. At the same time got an e-mail from Toshiba saying is the order was filled in 7 days then it would be cancelled. It was past seven days so I just cancelled the order and bought the item locally

 I would not shop here again

Product is fine; customer service could use better qualified people who understand systems involved instead of blindly following a fault tree guide which may not contain particular circumstances.

 I would shop here again