Toshiba

I am unsure as to where to call if I have problems and I did not receive any cds to reload the OS and drivers if needed

 I would shop here again

poor customer service

 I would shop here again

Manufacturer promised to send an email notification when item was shipped but I did not receive one. Three business days after item was to be shipped I contacted the manufacturer for an order status and coincidentally it arrived the next day.

 I would shop here again

I struggled through the Toshiba website to find the laptop I wanted. I ordered it, and though the website says the order would be processed promptly it was not. I emailed for information, my email was never replied to. I received the laptop and love it, but again I ordered an upgrade. I requested assistance by email on the upgrade from Customer Service and received a blank email in response. I believe Toshiba's computers are the best, but when it comes to Customer Service they have no sense of urgency and extemely poor customer service skills. The problem is probably one of cost cutting - I don't respect it when it is done at the expense of service. I'll buy from Toshiba again, I'll recommend Toshiba to my friends and contacts, but I'll always warn them that Toshiba's customer service is terrible.

 I would shop here again

shopping experience pleasant. when I called the company the person i talked with was very pleasant and helpful.

 I would shop here again

Very good service but a little long on delivery (3 weeks). Very good price and they honored the coupon.

 I would shop here again

Website had incorrect configuration info for the laptop I ordered. Toshiba cancelled the order after two weeks without calling me to let me know there was a problem with my order. It also took two (maybe three?) conversations with their credit department before they would believe my credit card info and shipping address were acceptable.

 I would not shop here again

good selection, good price

 I would shop here again

they shipped a defective computer...I am very unhappy!!!

 I would not shop here again

Great!

 I would shop here again

My shopping experience was excellent and i will be shopping with Toshiba again thank you.

 I would shop here again

Received order in an unexpected quick time. Would recommend merchant to my friends.

 I would shop here again

Shopping at Toshiba.com was a convenient and easy way for me to replace my power cord for my laptop. I have had the laptop for 3 years and have had no problems with it other than needing to replace the cord. I placed the order and within a week I had the cord.

 I would shop here again

I paid for two day shipping but it took 5 days for my order to arrive.

 I would shop here again

It's all good

 I would shop here again

The laptop i want to get it. After waiting for to check it out. My order is out of stock, finally i didn't buy any thing from Toshiba. To much complicate with order.

 I would shop here again

Good

 I would shop here again

very good

 I would shop here again

Toshiba's web site makes it very easy to find accessories for the exact computer model I own.

 I would shop here again

I like the assurance that it would be compatible with my Toshiba laptop. Site waqs easy to use!

 I would shop here again

I canceled my purchase due to not processing my order.

 I would not shop here again

Shopping at Toshiba went easy, then delay after delay set in. Still have not received our third computer yet, and if that one has no packaging either, we will send two back and the dvd player back and dispute the charges. Told over the phone it was shipping tomorrow 6 days ago, still no sign of it. Packed like crap. They put the computer box into a bigger unmarked brown box with no bubble wrap and no other packing. This is the stupidest way to lose $1400 dollars since if the third computer is not packed right I will cancel my credit payment and send back two of the units and the dvd player. They must be losing money with the crappy packing service, so I recommended that they fire the packers over the phone. No urgency at all to correct their problems... I will call for the 5th time tomorrow to find out what the latest hold up is for the 3rd computer, which I ordered 3 weeks ago. I would not buy from them again, since their customer service is unsat and so is their packing service. I took pictures before opening and as I opened everything. You have a better chance of receiving one of the Toshiba netbooks at a retail store since you can power it up and see the uncrushed box before you walk out.

 I would not shop here again

It was a very good experience. The website was very easy to use. The online order process was also very easy. I received my laptop on time and in excellent condition. I would recommend Toshiba to my friends. Thank you.

 I would shop here again

Easy

 I would shop here again

My shopping experience was fine.

 I would shop here again

nothing to report other than what I have already commented.

 I would shop here again

I tried to order a laptop and after several days of them not processing my cc, I called to learn that they wouldn't deliver to my place of employment because it was a hotel. I had recently moved and inorder to have it delivered to my new address, I had to change my information with my bank to my new address so they could confirm billing and residency. After doing this, I still received an e-mail from a sales rep asking me to contact them to clarify. I did this and was told that, of course they could ship to my place of business so the shipping address was changed again. The following day, I received an e-mail stating that no, they could not ship to my place of employment as it was a hotel and could they change the shipping address back to my new home address. Following that, I then received a phone message that they could not varify my billing address, which I had recently updated, and was correct, on their request. At this point, full of frustration and realizing that we are 6 days in and they had not even processed my cc, I was best to cancel the order. When I asked the Sales rep to give me a reason why I should stay with their company, I got no answer. This was very poor service.

 I would not shop here again

I had to call twice to understand what the delay was due to. The first time, they had my order on hold without contacting me. After a week, I called and spoke to a representative and he had to verify my credit card, then told me it was okay and ready to be shipped. After looking at my status, it was till pening so I had to call again and was told there wasn't anymore in the warehouse and would be getting more in a few days later. It would have been nice to have an email or some kind of communication to let me know what the delay was due to instead of me having to call. Otherwise, everything else was okay.

 I would shop here again

what I expect from an online provider

 I would shop here again

Toshiba is the most reliable computer you can buy! I've always owned a Toshiba laptop and will continue to do so. The only disadvantage from ordering direct from Toshiba is you have to pay shipping. I could have purchased this same product (Mini-Netbook, Pink) from another merchant and received free shipping.....

 I would shop here again

Good selection, good price, good warranty

 I would shop here again

Worked exactly as advertised. Ordered my laptop on Sunday and received it on Tuesday, exactly as ordered. Website ordering experience was perfect.

 I would shop here again

Order processing through shipment took way too long.

 I would shop here again

The only suggestion I would have is to require signature for delivery. Luckily I had a neighbor who could be watching for it to arrive because the UPS person left it in plain sight on my front step.

 I would shop here again

This is the second time that I have ordered with Toshiba laptop module where I was either emailed or I called customer service and found out the module is on back order. That is very very frustrating, to me- the customer. When I am notified that it has shipped out I have to wait forever when it does arrive. Toshiba needs to change their way of doing good customer relations buisness, me being irate because of the long delay and the urgency of having that module sent to me. Toshiba should have expressed mailed that module to me. at no cost to me because it was their error and they should have made good with the shipping cost.

 I would not shop here again

Good

 I would shop here again

OK, very helpful. But the shipping was longer than I expected.

 I would shop here again

Clear process, items arrived on time. No issues.

 I would shop here again

Excellent,Excellent,Ecxellent is the way to discribe my shopping experience. When I called to complete my purchase the customer service rep was so nice. I asked how long will it take my order to get to me [West Palm Beach Florida] by ground shipping he said five to seven business days, that was on a saturday, I could not believe the merchandise was at my door the following wednesday afternoon in a condition like brand new.I was impressed. Oh! I forgot to tell you it was a refurbished cumputer.I saved almost $300 and it was like new. I think they made a mistake and send me a new one,"Shhheee, don't say nothing" Just thanks to Toshiba...

 I would shop here again

Compared to a prvious order, delivery time was substantially more, to the extent that I called to follow up on the progress of the order.

 I would shop here again