Tool King.com

The item I ordered was in-stock and expected to ship in 1 day (according to their website). It's been a week, it shipped yesterday and my previous e-mails have gone unanswered. The only thing that happened fast was the billing on my credit card. Their name is appropriate - these guys are tools.

 I would not shop here again

Ordered a saw that was shown as "in stock".  After 1 week with no feedback, I called and they told me that it had been backordered and would ship in a day or two.  Had I known that up front I would have ordered it elsewhere (Contractors Direct had been great).  When I asked them to expedite shipping to make up for their failure they refused but did credit my $10 shipping charge.  Overall I am very dissatisfied and will take my business elsewhere in the future.

 I would not shop here again

I took a chance on ordering from Tool King after reading comments on this forum revealing some unsatisfied customers but I have to say am very pleased with my product and fast delivery with standard shipping. Ordered a Silky 20 ft. Pole Saw which Tool   Read full review...

 I would shop here again

Ordered $500 cordless power tool combo as NEW product. About the only thing that was new was the carrying bag (sealed in plastic)... at least I think it's new...

The combo was not double boxed and was opened so they could insert additional items of order.

The power tools were only held in place by cardboard slot- otherwise loose. AND BATTERIES WERE CONNECTED TO SAW AND DRILL -without any safety locks!

Obvious scratches on saw.. I could go on. Either these are refurb or at a minimum demos from a store. Can't wait to deal with their returns. This will also cost me a rebate that will expire while I deal with their incompetence.

NOTE: will update as appropriate

 I would not shop here again

Ordered a flash light that was listed as the "deal of the day." In the picture the dewalt flashlight had the battery. Also no where in the description did they say that this flashlight did not come with the battery. Received the product with nothing other then the top portion that looked reconditioned / even recently used. This company seems to be full of scam artists. I will not buy from ToolKing ever again!

 I would not shop here again

Terrible Customer Service.
I am stationed in the middle-east with the US Army. I ordered a Bosch drill from ToolKing and hadn't received it after one month. I wrote four times asking about the order status. The claim a 24 hour turn-around on inquiries--not true. It took about 10 days for them to answer all emails with the same impersonal canned response. Bottom line was that they don't sell to soldiers or anyone else using an APO address. I won't deal with someone who has all the appearances of being anti-military. This was a Christmas gift and they advised me on 15 December that they wouldn't sell me the item I had ordered on their website more than one month before.


 I would not shop here again

Placement of the order was fine, received shipment notification withing four days. The air compressor package I ordered was factory reconditioned, but looks like more like it was used for a couple weeks before it was shipped to me. The air hose was damaged and small things the package deal comes with were missing. I am going to call customer service today and let them know, although I was going to buy a new air hose anyways. I would rather not send it back since I have work to be done.

 I would not shop here again

I ordered a $500 piece of equipment from Tool King's Ebay store. The auction said ships in 2-3 days. When I received confirmation of payment they said ships in 2-10 days at which time they would provide me with a tracking number. So a week goes by and   Read full review...

 I would not shop here again

excellent, when I phoned with questions regarding the product they were very helpful and answered the phone immediately.

 I would shop here again

Web site was easy to use. Product came by truck and had to go and pick up at dock side or wait a week for them to come to our rural area. Other than that a nice experience.

 I would shop here again

recieve great products at very fair prices

 I would shop here again

Product exactly as described and working perfectly.

 I would shop here again

Fast Shipping

 I would shop here again

The overall ordering process is great. However, from the point that I submitted the order to the point that it was shipped, there was absolutely no information and no promises or real customer service. They are generally easy to reach, but once you reach them they won't provide anything but a generic idea of several days. At the end of the 6th business day since I ordered this, I still have not received any word about shipment. When I contact customer support via chat, they simply state that the concern has been forwarded and they are waiting for the update. How about getting out of the easy chair and going and figuring it out.

 I would not shop here again

This company sucks! I never expected to feel this way after reading the positive reviews. What really ticks me off is I decided to buy from this company BECAUSE of the good reviews. I can appreciate when a customer is a jerk and the merchant just cannot   Read full review...

 I would not shop here again

very satisfactory and competitively priced.

 I would shop here again

All my purchases with this company have been exceptional in value and service. I believe an improvement is needed in the way items are packed for shipping. The few times I have received damaged items it was apparent proper packing would avoid the delay of putting the item(s) into service. In spite of the delay, damaged items have always been repaired/replaced within an acceptable amount of time and to my satisfaction.

 I would shop here again

Excellent price, excellent product, excellent web site, excellent service.

 I would shop here again

Almost 2 weeks now and my order still says "Processing" yet the item is listed as "In Stock" and their site says orders usually ship in 2 business days. Apparently my order is unusual.

 I would not shop here again

Super pleased. Thank you. Will definitely consider this as a primary source for future needs.

 I would shop here again

They have a good selection of brands at reasonable prices. The website is easy to navigate and on-line purchases are easy to complete.

 I would shop here again

Easily navigated, good selection. Easily navigated, good selection

 I would shop here again

Good experience, I would buy from them again.

 I would shop here again

Magnificent selection of new and factory refurbished tools and consistently the best landed prices of any merchant online or off.

 I would shop here again

I buy most of my tools at Tool King & always been happy.

 I would shop here again

Fast shipping ..Product worked well. Would shop there again . jak

 I would shop here again

Order was taken right away,confrimed and shipped. Everything happened as it should. Box on outside was ragged but inside box was perfect. THANK YOU TOOLKING

 I would shop here again

bench grinder works fine used about 15 min. ran a little warm to the touch hope all is fine ty charlie

 I would shop here again

I really hate when I order off the internet and later find that the tool I ordered is shipped from the manufacturer, not tool king. The tool king website says "in stock", but nothing about where. This only bothers me because I live in Colorado and usually recieve my orders in 1-2 days. From the manufacturer my order often takes 10 days. That really sucks.

 I would shop here again

The item ordered was shown to "In Stock" at the time I placed the order and when checking my account this order is shown as having been shipped. Since I have not yet received it, I contacted Tool King's customer service department and I did receive a prompt reply informing me that due to hurricane season, etc., generators have been back ordered and that I will be advised of shipping number, etc., when the item is shipped. I do appreciate the follow-up however I'm really unable to complete the survey at this time and (required) responses to some of the questions are unfair to the vendor at this stage. Ann Wallace

 I would shop here again