Poor shipping time and Customer Support!!!
A review by
falzzy written on Dec 11, 2007
Full review
I placed my order on November 23rd for a Garmin Nuvi 260. It was for an upcoming trip and I figured that since Im leaving in 2 weeks it would be perfect since Tiger GPS proudly displays their shipping policy on their website. The items was supposed to be instock at the time. Well
I waited for a shipping confirmation email since they claim to ship within 24hrs but since I didn't receive anything I called 4 days later. When I called I was told that the Garmin Nuvi 260 was on back order. APPARENTLY NO ONE THOUGHT IT WAS JUST COMMON COURTESY TO CALL OR EMAIL A CUSTOMER TO MAKE THEM AWARE THAT A PRODUCT THEY ARE EXPECTING WILL NOT BE SHIPPED ONTIME. I ask the rep why I wasn't contacted and received a story about the servers being backlogged due to the high volume of orders. I was also informed that they are expecting a shipment from Garmin in a few days. Well after waiting a few days I called back and was told the shipment didn't arrive. I figured I got a good deal so I just followed along. I called back the next day and was told the shipment from Garmin arrive that morning. I called back the next day and was told that they only received a few and they are expecting another order. Once that shipment arrived from Garmin I was told that my order will ship that day, the next or probably the day after. That was basically within a 72 hr period added on the to 10days I already waited. The whole time they kept suggesting that I can always cancel my order. But if I didnt want the savings I would have purchased somewhere else plus I did not wait that long to let them off to selling it to someone more expensive. As it now stands a week later I received a email that my order was shipped this morning. The tracking is not working so I do not know for certain if they actually shipped my order yet.Oh and Unfortunately I am leaving town tomorrow without the GPS I purposely purchased for the trip. I guess I will use MAPQUEST as usual.
falzzy
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