TigerGPS.com

TigerGPS.com
 
Average Rating: 4.16/5.0 store rating
Customer Service 3
On-Time Delivery 3
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Terrible!!! NEVER do business with this company.

by sdgood1, January 17, 2012
Terrible!! website said it was in stock and would ship sameday. Charged my CC day of order. Called week later, it was on BO never emailed me about this!!!! Would be on BO for another month!!!!!!! Did live  chat today with Walter. Said he would credit CC and email me about canceling the order. Did NOT do either Wondering if I'll ever get money back.
Epinions should give them a 0 checks for a terrible business.

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Treated me like a criminal

by simon200, October 17, 2011
Very rude and unhelpful sales service compared to any other merchant I have encountered. I was treated like a criminal and ended up having to cancel my order to avoid the Spanish inquisition.

Highly un-recommended.

There are alternatives out there; I suggest using them instead.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

NO PHONE - CRAPPY CUSTOMER SERVICE!

by dhb1313, October 3, 2011
Order was shipped 6 weeks after ordered, at which time it was useless to me.  Paid $30 shipping to me, back to them, and then a 5% restocking fee they refused to waive.  Company provides no phone number to customers and is rude in email correspondence.  Sure they're cheap, but you can find cheap elsewhere without the headache and hidden costs.  NOT RECOMMENDED!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Good vendor, good website, good...

by TigerGPS.com Shopper, February 8, 2011
Good vendor, good website, good experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

After my order was accepted, a couple...

by TigerGPS.com Shopper, December 22, 2010
After my order was accepted, a couple of days or day later I received an email indicating that they could not ship TomTom products to Canada. I can't really say about the merchant rating as I was unable to get the product that I requested from TigerGPS.com I originally contacted TomTom in USA and they suggested I contact Tiger as they also could not ship to Canada. As it turns out Canada has opened there own online store and I was able to get what I needed from there and I didn't have to pay any shipping or handling fees. I believe the charge for shipping and handling from Tiger was $45.00 a little expensive for a $20.00 item. The only complaint I have about TigerGPS.com is that I didn't see the price of Shipping and Handling until after the order had gone in and when I saw how much it was I tried to cancel the order but couldn't see how to do that. So I was relieved when they couldn't ship my order to Canada.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

First time buyer, very pleased with...

by TigerGPS.com Shopper, December 16, 2010
First time buyer, very pleased with results and time involved. Not TigerGPS.COM'S fault that their supplier was out of the carring case. They shipped when the case came in and I received it when they said I would. Larry D Salina,Ks.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Happy with purchase.

by TigerGPS.com Shopper, December 13, 2010
Happy with purchase.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Weak

by viking710, August 23, 2009
Received a gift ordered from TigerGPS. Delivery was delayed (supposedly backorders) which seemed odd since most other internet vendors had them in stock.
After receipt, inquired about returning for credit towards a different model. According to their website, they respond within 24-48 hours - yet it took them a week, which was conveneniently after their 30 day return period.
Wouldn't shop here - everything available on this website is available cheaper elsewhere, customer service is unresponsive, and they seem plenty of other negative reviews regarding delivery problems.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Inept, inefficient, dishonest, non-responsive. Cannot recommend.

by bikeman195, April 5, 2009
I ordered two items (valued at ~$50 total) that the website said were in stock.  Next day I got an email that said one was back ordered and would be available in 2-3 days.  Nine days later I had to send an email because I hadn't heard anything.  Next day the order shipped.  But TigerGPS had put a signature requirement on the package.  They said they hadn't, that the UPS driver could leave the package if he thought it was safe.  (I've never had anything taken from my front porch).  UPS said "No, TigerGPS had put a signature requirement on the package.  Someone had to sign."  I have no one to sign so I had to drive 43 miles R/T at 9:00 pm on a Friday night to a UPS center to get my package.  TigerGPS couldn't have cared less.  I asked for recompense for my time and gas to cover their error.  No response.  I cannot recommend them.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Recant previous review

by giiufh, January 8, 2009
UPDATE:Tiger GPS emailed me yesterday and told me all my items were on backorder. They emailed me today and told me my items have been sent to me today. I therefore recant my previous review.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
I will never use Tiger GPS or recommend this site to anyone. I should of listened to the reviews. I ordered my GPS (which said "IN STOCK") on December 23 before 3PM EST. There policy is supposed to be if you place an order before 3PM EST, it   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Worth taking a chance

by skierdude100, December 17, 2008
Similar to Giamatti, I ordered two Nuvi 755Ts, based on the very cheap price during their sale.  It wasn't until I ordered the first one that I read all these bad reviews; however I received this first unit within 3 days of ordering it, thus decided to take a chance with ordering a second unit.  When I received the dreaded email on Monday that they were out of stock and would be shipping in a week, I figured that I had been dooped, and shouldn't have ordered the second unit.  Even after they provided UPS tracking info a week later, UPS only listed the tracking info as "Billing Info Received" for 4 days before I contacted their support to ask if it truly hadn't been shipped.  He said it was still due to be delievered within 2 days, and it was.  I still don't know why UPS hadn't updated the tracking info.

If I hadn't read the poor reviews, I wouldn't have been concerned; but the fact that I read them made me very skeptical.  I would shop from Tiger GPS again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
I was a little skeptical to order from Tigergps.com after reading some of the poor reviews but, the price they offered on the Garmin nuvi 755T was so much better than anyone else that, I decided to take a chance.  They were having a Thanksgiving   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Great Price No Scam Here

by nevermoore, December 10, 2008
I ordered a gps based on Tigergps.com's Thanksgiving special.  I got the Garmin Nuvi 755T for $299 using Paypal.  That was over $100 less than other sites and without jumping through hoops trying to use ebay+msn search+discount coupon and waiting 2 months to get a rebate.  It said in stock, ships same day but didn't.  I figure with the holiday it was delayed.   It shipped Monday after Thanksgiving.  Tracking data didn't update but it arrived the following Monday.  I think UPS is responsible for tracking issue. They shouldn't make promises they can't keep like same-day shipping but I'm satisfied.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

HORRIBLE!

by garmoncd, September 4, 2008
I ordered a GPS from this company about a week and a half ago. I received the confirmation email. After about a week I called just to see if the gps had been shipped. I was told it had been. After another week I called again and talked to John, the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

STAY AWAY UNLESS YOU WANT TO BE DISAPPOINTED

by jenn30339, March 31, 2008
Terrible company to order from. I paid overnight shipping for a birthday present - was not delivered. Spoke to a customer service rep named Vince and a supervisor named Mike. Very RUDE and both of them hung up on me. The supervisor stated that TigerGPS didn't care if they had my business at all.

STAY AWAY FROM THIS COMPANY.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

In my order I said that if you can?t...

by TigerGPS.com Shopper, March 28, 2008
In my order I said that if you can?t deliver all stuff in time (tree days), cancel the order. One part of the order was delivered and the rest was on back order, and I was charged for the lot, that was BAD. But there was no problem to cancel the rest of the order and I got that money back without any problem, that was good.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Very happy, fast shipping great prices

by torkk, March 13, 2008
I ordered a Magellan GPS from them on 3days ago. I called first to make sure it was available he said yeah. I went to website and ordered a unit. I thought it was going to take longer, but I was shocked when on Tuesday I got a call from my brother telling me it was in. Pretty damn fast shipping.

Prices were good, infact better than anywhere else i've seen online or retail store. Will use them again for sure. I was skeptical at first, I had ordered the item from Tigerdirect and they out right lied to me, and when I wanted a unit with the same features for the same or close to the same prices they said no. So, I was happy to find out that TigerGPS is associated with Tigerdirect.
Now, if they only sold computers and items like, I would give them all my business.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

FRAUD, they do not have what's on website.

by tsuan, January 6, 2008
DO NOT BUY From TigerGPS.com

I bought a Garmin Nuvi 260 based on the rating here of 4 checks.

Item was in stock according to website. Clearly stated delivered in 2-3 days. After placing order I didn't hear from them again. I ordered 4 weeks before Christmas and I never got it, this was a present for my wife. TigerGPS totally ignored me and responded (sometimes) to my phone calls and emails like I was some crazy irritating customer.
So I finally got it with no apologies after I tried to cancel order 2 times.

I don't know what kind of games or business TigerGPS is running, but I will NEVER buy from these crooks again.



x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
DON'T SHOP HERE!!! Price is the only thing these guys have going for them. Ordered a Garmin back in Nov. Website said item was in stock and shipped same day if order before 3pm EST. Ordered item 9am PST (12 noon back east). They charged my credit   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

You don't need a GPS to find this merchant; STEER CLEAR!!!

by stevejtx, December 13, 2007
TigerGPS is very quick to charge your credit card; They're very slow to ship the product. I called / emailed four times about my delayed order and each time I got the runaround and false promises that it would ship the following day. After the fourth time that was it.

I ended up canceling my order since I did not have any part of my order after 2-3 weeks. It did not even phase them when I canceled; Customer service skills are severely lacking. They do not care at all about the customer.

I almost ran out of time for Christmas gifts; I ended up ordering from Amazon.com. I received my entire order after two days with normal shipping. Thanks Amazon for fixing a major Christmas problem; I paid a little more money, but you always know what you get from Amazon - fast shipping and very good customer service / returns policy. What good is a lower price if the company can't deliver the goods?

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I purchased a Garmin Nuvi 660 from TigerGPS during a special they had over Thanksgiving 2007 for $449 - $50 lower than their normal price. The website showed it was in stock and that it would ship the same day if the order was placed before 3PM EST. I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I placed my order on November 23rd for a Garmin Nuvi 260. It was for an upcoming trip and I figured that since I’m leaving in 2 weeks it would be perfect since Tiger GPS proudly displays their shipping policy on their website. The items was supposed   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

No complaints on order of TomTom Rider

by sbuck0604, October 20, 2007
I ordered a TomTom Rider V2 because I just had to have one. The prices were the same everywhere, but availability fairly slim. I also ordered the Car Mount for the device. I was told immediately, on their web site, as well as a follow up eMail that the order would be delayed because the mount was a pre-order. I waited for a week, then called customer service and asked them to split the order so I would at least get the GPS. That was done with one phone call, a email verification, along with the new order number came through. I got my GPS 2 days after that. I sent an email to TomTom Customer service asking about the availability of the Car mount and they gave me another site that had them in stock. Since it was the same price as the pre-order, I ordered it from the other site then called the customer service site to cancel the existing pre-ordered car mount. It was done in a second, with the follow up email showing my cancelled orders. Absolutely no complaints with this order.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Misleading price discounts

by sharpstick, September 19, 2007
Do your research before you buy from Tigergps.
The three GPS units I looked at from three different manufacturers had a retail price that was way over what the actual MSRP was. (up to $100 in one case) Their supposedly lower price was equal to or slightly lower than the actual retail.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Good experience, accurate, just be a little more forthcoming about back-orders.

by wicrisp, September 4, 2007
Purchased 530HCx. I did not know it was on back-order until I had placed the order. Might be good to mention that upfront. Anyway, I called and they gave me a promise date that was kept. All merchandise arrived properly packaged and complete. I also ordered a GPS carrying cases and they got the order correct. Other than the snafu about the GPS being on back ordered, I would recommend this store highly.




  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

No problems.

by TigerGPS.com Shopper, July 30, 2007
No problems.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

GOOD

by TigerGPS.com Shopper, July 30, 2007
GOOD

  I would shop here again
Overall Rating: 4/5.0 store rating
 

order was put on back order with a...

by TigerGPS.com Shopper, July 19, 2007
order was put on back order with a possible shipping date. called them 2 days after ahipping date and they didnt know when it would be shipped I was leaving on vac. in 5 days. cancelled order. Should have been told by email order was going to be longer.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

The rep. I dealt with was helpful and...

by TigerGPS.com Shopper, July 19, 2007
The rep. I dealt with was helpful and courteous, and spoke English(a big plus in my book). I will definetely deal with Tiger in the future.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

2 items shipped and charged for. This...

by TigerGPS.com Shopper, July 17, 2007
2 items shipped and charged for. This caused some inconvienence in having to ship one back and receive reimbursement.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Could have been some more information...

by TigerGPS.com Shopper, July 10, 2007
Could have been some more information about the products.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellant shopping experience!

by TigerGPS.com Shopper, July 8, 2007
Excellant shopping experience!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Completely Dishonest. Do not trust your item is in stock.

by profgps, April 6, 2007
Will never shop here again. Have been lied to repeatedly. Ordered a GPS unit 6 weeks ago and have yet to receive it after being told it will be shipped in a couple days or next week. Was told they get the units directly from Magellan. Called Magellan and found out that was a lie. Item was listed as "In Stock" the day I ordered and has since changed to "Ships in 2-3 days", but that was 2 wks ago. Claim on their website that your CC will not be charged until shipped. Mine was charged immediately.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Slow to ship, fast to charge credit card.

by waxwing07, March 27, 2007
They billed my credit card the day I placed my order. Twelve days later I called to ask about the status of the order and they said it 'went out that morning'. According to the package tracking information, it actually left the night AFTER I called to check the status. Dishonest merchant.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
UPDATE: This just got way worse: After 3 weeks without answering to my inquiry, TigerGPS went ahead and charged my credit card AGAIN. The very one they said they couldn't accept for fraud risk. Oh, and OF COURSE they charged me the high price I didn't   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Bad

by eeh1085, January 17, 2007
Read the reviews. It happened to me too. They took the money from my account. Then, after I waited a week and finally sent an e-mail they told me one item was on back order. They could have been up front and immediate about the back order. It would have saved some irritability on my part. After two weeks they do not seem to have resolved the back order and have yet to ship the order. I am trying to cancel the order now.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Couldn't ask for more....

by j_dawg_nc, January 17, 2007
I was a bit hesitant to order b/c of the negative feedback posted but I took a chance b/c of the overwhelming positive feedback. I'm glad I did. Tigergps had an item that was out of stock just about at every other retailer or online site. They offered a better price and delivered to me faster than expected (and shipping was FREE!).

I received timely e-mails indicating problems with my order (my fault) and shipping info including a link to the UPS tracker. When I contacted customer service for the ordering error, they resolved within the error within minutes. They were friendly and professional.

I don't doubt the negative experiences other may have had but my individual experience was stellar....

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

This is a pre order and I am currently...

by TigerGPS.com Shopper, December 26, 2006
This is a pre order and I am currently awaiting availity of the item. Merchant was very helpful when contacted by telephone.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent customer service! Great...

by TigerGPS.com Shopper, December 21, 2006
Excellent customer service! Great price! Thank you and Happy Holidays.

  I would shop here again
Overall Rating: 5/5.0 store rating

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