TigerDirect.com

Full review
I purchased a Sony Vaio VGN-AR820E (item #S168-17005) from TigerDirect.com on 12/1/2008.  At time of ordering the item stated that they are in stock and "Availability: Order Today, Ships Today".  So I made the purchase.
After the purchase, when I check back online for order status the next day, it showed the order is on "back order".  I called their customer service on 12/2/08.  The rep. answered and indicated that TigerDirect is expecting another shipment "next week", and they will ship my notebook as soon as they received them. 
I checked again on 12/8 and the account still says on "back order" so I called again.  This time rep. Rob says that he doesn't know when they will get this item.  I told him that is not an acceptable answer since I paid for the item already.  He says "you know as much as I do".  So I asked him to let me talk to his manager Joe at extension x5907.  After looking for a bit, Joe told me TigerDirect has discontinued this item!  He can offer a similar product, an Acer laptop.  I told him that Acer is not a replacement for a Sony.  He then told me that sorry we can't help you any more and asked me to cancel the order... 
So they post a discontinued item for sale, wasted my time, and now I have to waite for 2-3 days to see if I get my money back!