Thompson Cigar

Full review
No customer service, slow, buyer beware....
I placed an order for a humidor combo, solution, and lighters. I recieved an email stating that in 2 business days I would recieve another email confirming the order and shipping charges. After 2 business days of not recieving this order I called and got the run around. Henry told me the order has not shipped because the humidor was on backorder... Then why did the website not indicate this. This was the main item I wanted!!! I told him I wanted to cancel, he transferred me.... which hung up on me I called back. Henry answers I tell him what happened. He transferrs again I talk with Gus I tell him how I never recieved a confrimation email, he tells me the solution and lighters already shipped, and the humidor is on backorder, at least 3 weeks or never. WTF am I gonna do with 3 lighters and soultion without a humidor and cigars?? I asked if they could substitude a humidor combo, they wouldn't. they transfered me to a different person who told me the lighters and soultion was shipped two days eariler, so thats three different stories already. I forced a ups tracking nuber out of them which doesnt work. Plus the website does not even show my order being shipped.
All they had to do was email me when they found out that the humidor combo was out of stock like every other business does. I wish I would have read the two previous reviews before placing my order.