The Spa Depot

Excellent customer service from purchase to problem resolution. We have made a handful of purchases for accessories and chemicals after purchasing a hot tub.  We had no delivery issues like the previous comment.  All products have been as described on the site and prices are lower than any we could find.  Customer service was knowledgeable and very helpfull to us as new spa owners.  We will continue to refer all to Spa Depot.  We did experience a leak in one of the jets about a month after delivery.  Everyone was responsive from the customer service at Spa Depot, to the manufacturer, to the service person that fixed the problem.  We are totally satisfied with our experience.

 I would shop here again

We purchased a Belize II hot tub from them and were very pleased with the purchase. Although they state that they only guarantee curbside delivery, we were able to arrange delivery to the backyard with no problem.

The spa was delivered undamaged and was installed without any problems. Printed documentation that came with the spa was really bad. There is no manual for the specific model and the generic instructions did not seem to match the controls on the spa we received. However a couple of calls to customer support cleared up some of our confusion.

Customer support is great as long as you only need it from 8 to 5 west coast time. No weekend or after hours support.

 I would shop here again

A few years ago we decided to get a spa. I had been trying to convince my husband for years that we needed one and when my strategy didn’t work I started nagging him for a pool and he conceded to getting the spa. Yay. It took me a few weeks to   Read full review...

 I would shop here again

''BUYER BEWARE'' Our spa was ordered for medical reasons as we are both disabled. Little did we know that SPA DEPOT offers FREE SHIPPING which we came to find is shipping to your home state at which time you are on your own. You will rent your own truck and a crew and find the wharehouse on your own and pick up your spa yourself. Dare to question the SPA DEPOT and you will be met with a run around that you will not believe up to including and I quote. "It's yours now" and "Pick it up yourself or we'll charge you costs to return it to us" "It is not refundable if you can't pick it up"
Please be advised that this exact product is available from "WAL MART" with delivery to your door without difficulty for $19.95
This company is severely lacking in customer service abilities and leaves you to your own device once the money is in there pocket. SPARE YOURSELVES AND YOUR WALLET !!!!!
these people are FLY BY NIGHT RIP OFF ARTISTS.
Kevin Roberts , Marshfield Massachusetts


 I would not shop here again

The Spa (Belize Oval 2) is awesome! It was shipped\delivered (free, I might
add) all in one piece - in 100% perfect shape. Got it wired easily by my
electrician; up and running in 3 hours - temp went from 64 (from the hose)
to 102 in less than an hour and a half (220v really makes it heat quick).
Had the thermostat turned down to 80 for past 3 days and the temp is still
as high as 94 - amazingly well insulated, saving me tons of money!

I am elated at this purchase - the price is a screaming deal with its real
wood exterior and the thick acrylic interior. I sound like a salesman for
the product, but I am also really impressed by your company (order status
sent, instructions sent about delivery, the elaborate 'care' box of all the
necessary spa supplies, the free 'devil duck', etc...), which all adds up to
a very positive consumer experience. I definitely will by buying my
supplies through you (and let anyone who inquires about my spa to checkout
SpaDepot.com).

A customer for life!


 I would shop here again

I decided to price hot tub chemicals and other items that I needed for our spa at several online stores to find the best deals. The Spa Depot claims to have the lowest prices, but I wanted to see if that was really true.

There were 11 items on my list, and I checked 4 stores. Indeed, The Spa Depot had lower prices on 9 of the 11, was tied on 1. Another store was lower by $1 on just one item, but upon reading the fine print, that dealer was charging $8.95 for shipping, while The Spa Depot has free shipping, with a $3.95 handling fee for orders under $100. Since my order was over $100, I got both fee shipping AND free handling.

I received my order in just 5 days, well-packed, and as described. Highly recommended. Plus their Spacyclopedia has a wealth of useful info for the care and feeding of hot tubs. You could read all day and not see it all.

 I would shop here again

I don't have a spa, a hot tub, or a pool. But my brother has all of those things (No, I'm not jealous of him. Much. Ha!). He has many things but he lacks online shopping savvy. He is terrified to shop online and refuses to allow his coveted credit card   Read full review...

 I would shop here again

Just wanted you to know that I am quite pleased with the overall transaction I made online with your company. I purchased a hot tub replacement cover and it arrived just as ordered. It fits beautifully and is exactly what I had hoped for. The communications were excellent and the trucking company that made the delivery was professional in every way.

Keep up the good work.

My friends tell me that I "tell it like it is". Well, in this case, spread the word. This is a great place to do business.


 I would shop here again

(Updated 11/7/2006)

We have been using the Spa Depot exclusively for spa supplies for the past 4+ years since getting our spa. Their product information is great, and shipping is included in the prices (although there is an additional $2.95 handling charge per order). You also get your choice of free gift with an order of $50 or more, and the gifts are useful items like cleaning sponges, measuring spoons (for spa chemicals), etc.

Items we've ordered have ranged from the usual chemicals and filters to larger items such as a spa blanket and cover lifter. Our orders have always been filled promptly, correctly, and packaged well. Also, their prices tend to be great!

We've very satisfied and have placed about 8 orders with them.

 I would shop here again