Blue Rooster Co.

When I called the first time I had Lots of questions.  They answered all of them with out a problem.  (And I didn’t even order at that time and they did not push me to do so).  I called back a couple weeks later and placed my order. I got the Prairie Chiminea delivered to my front door four business days later.  It was in Great shape and VERY easy to put together. It’s so nice to see customer service with out the push to buy.  They were there to help me with my questions. Not to just sell sell sell. I even called back to ask a few trivial questions after we got it I left a message and got a call back with in twelve hours. I would recommend this company to any and everyone. Thank you Blue Rooster.

 I would shop here again

My husband and I ordered a Casita Grill about three weeks ago. We wanted to make sure that our order was placed correct so we called the 800 number and placed our order.  We ordered on a Monday and had it by Wednesday!!  Free shipping (just like they say)!  When we got the unit it was in wonderful shape.  Everything intact.  It was a beautiful unit.  We love to enjoy the fire while we cook our dinner. The people we talked to were all very nice and informative.  Even when calling back to ask some questions they had no problem talking with us.  A+ + + for a over all rating.  Thank you!! (I will be ordering one for my sister and her husband for christmas, since they love ours so much!)

 I would shop here again

I bought a Venetian Chiminea about two weeks ago.  When ordering the people were very informative and were willing to answer any questions I had. Even when I called back they were right there to help me.  I got it in 4 business days.  When it arrived it was in GREAT shape and very easy to put together.  We just love having this unit for our family to enjoy together.  It is everything they said it would be and more.  I would recommend this company to everyone!!  Thank You Very Much!! 

 I would shop here again

UPDATE: They may have been having computer/customer service problems for that week. I have now been happier with their service.


Getting to BUY one of their chimineas is no problem at all. They're in business to make money so that's what they care most about.

Getting your questions answered AFTER they have your money is the BIG problem.

I've tried repeatedly over the past 6 days to get questions anwered and no one returns the 3 voicemials I've left (during business hours) nor replied to the 4 emails I've sent.

So, based on "customer service", I would definitely NOT recommend this store.

 I would shop here again

I called The Blue Rooster Company to ask a question about one of the chimineas. I think I spoke with the owner. He had a few pictures taken of the chiminea for me and e-mailed them to me within two days. I ordered the chiminea and it arrived very quickly and is an excellent product. I would recommend it to anyone!

 I would shop here again