Target

Target
 
Average Rating: 2.21/5.0 store rating
Customer Service 3
On-Time Delivery 4
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I recently shopped Target .com for some winter clothes for my daughter. My experience was very pleasurable. The site was easy to use, the prices are great, and shipping is fast. The site is broken down into the main categories. They have all   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

disappointing

by antonianj, January 28, 2008
I like the stores, but the customer service for online-orders is just poor, I would not recommend to shop there, I think that Target should get a lesson from their customers, that overpriced shipping means that nobody buys online anymore, period !
Do you a favour and shop somewhere else !

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Delivery Failure

by altec166, January 13, 2008
I purchased an item listed as in stock from Target.com on Nov 26. To date (Jan 13), I have yet to receive it. This exceeds the estimated ship date by several weeks now. When I called and inquired about the delivery status, the customer service representative could provide no specific information. Further, I received an email about two week later, asking me to agree to extend delivery until mid-March although the item is readily available on the Internet from other vendors as well as in many retail stores, including Target. As a result, I am completely dissatisfied with service from Target.com. And I do not recommend this vendor; buy elsewhere.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Ah, Target, I know thee well; in my college days, I worked as a part-time Target employee on and off for six years. Target.com has now merged with Amazon.com, and Target items are crosslisted on Amazon. Many in-store items are available for   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I am a huge fan of Target. I frequent my local store just about everyday, and I have bought several things from them online. The selection available at Target.com is great. You can search for anything you are looking for and they would be able to   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great Experience, Great Customer Service - Saved Our Christmas!

by maldegen, December 20, 2007
After a terrible experience with walmart.com site-to-store, I ordered the same item from target.com (a kidcraft doll cradle). Although it was a little more expensive ($8), they offered free shipping (and I found a coupon code for 10% off online) and I actually received the item via UPS within two days! target.com did in two days what walmart.com couldn't do in four weeks. In addition, my target.com order was simple to place and took little to no effort on my part. Problems with my walmart.com order took up over 3 hours of my time.

In addition, I found the customer service to be excellent. When I e-mailed walmart.com customer service for HELP, I waited over 3 days for a response. When I e-mailed target.com to thank them and let them know that they saved our Christmas, I received a custom response within 1 hour.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Target.com is the online version of the brick and mortar Target stores. For those not familiar with Target, they offer a wide variety of items ranging from clothing to toys, food, electronics, and household items. The free standing   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Expect more, pay less?

by xyzwyatt, December 17, 2007
I visit Target's website often to see the ad that looks identical to the one in the Sunday's paper. I also look up items to make sure they're in stock at my local store. Not always the same products as the store A majority of things that   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Target does not back up their products.

by clarer, December 16, 2007
I bought a $600+ portable air conditioner from Target, which started to leak in a little over 3 months. Target refused to make good on this junker, saying that they were not responsible for what they sell after 90 days. So don't buy any big ticket items from Target, because if they break down, you're stuck. I thought it was reasonable to expect an air conditioner to last longer than 3 months.

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I tried to order some decorative melamine (heavy duty plastic) dishes my sister-in-law requested for Christmas. The order total for the dishes was $47, but the shipping was $20! So my $47 total became $69 (tax was $2). When I called to see if someone   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
 

Very Satisfied

by johnnwani, December 10, 2007
Well, I read the reviews ... but after I had purchased. I sure did not experience what was said. I ordered something that was only online. I was late in ordering (Christmas decoration) and they said 3 to 5 working days to ship and 5 to 7 working days to deliver. I ordered on a Thursday and received on Monday! Now that is pretty good. I got exactly what I ordered.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Try it! You'll like it!

by mql1208, December 6, 2007
Target.com is always excellent. You can often find online promo codes for Target.com and I find that the customer service if needed, is top notch. The site will keep track of all your open orders and per shipment will provide tracking information. In   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

VERY DISAPPOINTED !!!

by lily-deb, November 16, 2007
VERY DISAPPOINTED!!! Would not shop here again...EVER...

Last time, when I bought a heater, they sent me a wrong one. A target store wouldn't take it back. They said the item I got only worth half the price. I had to ship back to Target.com to get my money back. It took them a while to refund my money.

This time, since it's been a while, I thought I would give them another try. I thought maybe that time I got unlucky. It happened again!!! When I took the item to the store to return it, they said the item I got was a wrong item and it worth only 1/3 of the price I paid for.

Now, I have a feeling, they keep sending a similar item which could worth much less so that they would profit more. If they get caught, then they get caught, but no lost to them...

Very DISHONEST store!!!!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I shop at target quite often and have never had a bad experience there. The reps are helpful and courteous, and I always find what I am there for...and sometimes stuff I didn't even know I needed! Lots of great deals to be found on end caps and if you   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

NEVER SHOP HERE!!!!

by knowservice, October 25, 2007
WORST CUSTOMER SERVICE AND OVERPRICED MERCHANDISE. SHIPPING COSTS MORE THAN THE ITEMS!!!?? Target has gone down hill in the past few years. They used to be this great discount place to shop now they are over priced with and incompetent staff. I have   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Horrible, absolutely horrible. I would never shop there again.

by jbeerhalter, September 18, 2007
DO NOT BUY FROM TARGET or TARGET.COM. They run classic bait and switch scams and have absolutely poor customer service. Also note that the website and the store are unrelated entities, so when you use the website, you're just buying stuff from some offshore company.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

some things are not right!

by it4li4ngirl, September 18, 2007
what i don't like about target, is that right now i want to buy a crib, which is sold online, but not in store, i have to pay more than 80 $ for delivery to my house, and i don't ant to, because it is 5 minutes from my house...i don't think it is fair.
they should give the option to have the item shipped to the store, like wal-mart does, or at least carry the same items in the store!
incredible!

  I would shop here again
Overall Rating: 3/5.0 store rating
 
Delivery Speed: NADA we still haven't received the shipped items from our wedding registry Customer Service: Terrible. Not existent or helpful. Issue: We registered with Clubb Wedd, and items were shipped to my old address. The current residents at   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Delivery speed was horrible. I ordered a set of dishes that took SIX months to all come in. Customer service: after just three months the dishes began chipping. I wrote an online review that was never posted to the site. I also noticed that they had   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
AVOID TARGET AT ALL COSTS!!!!!!!! This is the worst online store I have ever dealt with (and I order LOTS of online stuff!) I ordered a futon from Target.com. I received the futon frame after about 10 days but not the mattress. I contacted them the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

very disappointing

by mscwork, August 16, 2007
I was happy to find i could order a television online and get it with free shipping. It arrived within a week of placing my order, but one look at the box and i could see it didn't arrive in 1 piece. The box comes in the original manufacturer's   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I enjoy the physical Target stores, but after my first experience, I will never again shop Target.com. Here's how it went down: I placed an order for 2 handbags that according to Target's website were only available on line. I placed the order on the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Item came as promised

by mralbino, July 21, 2007
Shopped for my daughters birthday present. everything went well. Came in the time represented to me. I didnt really have any experience with customer service as I just clicked and it came.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Frustrating and worthless

by capitalism, July 13, 2007
I ordered a ladder and was sent a mountain bike! Resolving the problem online or via 800# was frustrating and worthless. Now I get to waste more time, gas, and money Saturday morning driving to Home Depot for a ladder… then off to a Target store to hassle with the "return" and credit.


x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

I will never order from Target Online again!

by lmrinteriors, July 7, 2007
I will never order from Target online again! I ordered some clothing for my vacation and since it was so close to the time I was leaving, I had it shipped 2-day air for an astronomical amount (around $18). It did not even leave the warehouse until 2 days after I placed my order. I did not have my package for almost a week after the order was placed and I didn't have it for vacation. I also had problems awhile ago ordering furniture from Target online. The prices in the store were much lower and the online prices were way higher. I ended up ordering in the store and carting all this outdoor furniture home in my small car (in 3 trips).

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Poor customer service!

by sbillmyer, June 3, 2007
I have shopped target.com a couple of times. I find their Site very user friendly, and thankfully I did not have a problem with the items because as I have read elsewhere, returning something at Target almost makes it not worth shopping at Target even though their selection is nice and their stores are clean. Every once in a while you can find a decent store clerk, but not as often if they cared about their staff providing GOOD customer service. Don't get me going on their pharmacy staff. Thankfully my insurance offers mail order prescriptions.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Overall not too bad to shop.

by Korie, April 18, 2007
If you are not familiar with Target, they are kind of like Wal-Mart but have better selections and maybe a little bit better quality. I have not been into a Target store, because where I live we don't have a local one, so I have shopped from them   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Target is considered the upscale WalMart. Compared to WalMart, Target also has a wide selection perhaps even greater, since the website offer even more of a selection than Target has in its store, especially with furniture. It is usually of superior   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very very good

by fry07, March 28, 2007
I would say the best online store by far.I have purchased a few items from target.com and I am very pleased. Setting up an acount with them took no time at all they e-mailed me all of my account info right away.My items have always been shipped out the next day.Target packages all of their items very nicely and in oversized boxes to prevent any damages that might occur during shipping.Their prices are hard to beat as well.very pleased you should look for something you need right now if you don't believe me.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Love the retail store, Plan to stay away from Target.com from now on.

by docoz_99, March 27, 2007
Ordering was easy. Received a confirmation and shipping notice within 1-2 days. Package did not arrive after 2 weeks. 2 messages sent to Target.com. Replies basically said, it should come soon. After second message, Target says they will refund my shipping fee. Finally saw the package moving on UPS tracking yesterday (just picked up from facility) a full 16 days after order. I don't plan on using them again.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Fast, easy, and at a good price

by kevanbd, March 24, 2007
I've shopped at Target's online store about five times, and every time has been very easy and quick for me. There is an awesome selection of items available online, especially if you're looking for things that aren't available in stores. The shipping time is very quick, and the prices are quite good. They also have specials and discounts which are good incentives to shop online. I've always gotten exactly what I ordered, and it arrived in perfect condition and as it was represented and described on the website.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Not as much fun as the physical store.

by opinion100, March 17, 2007
Over the past few months I have found myself at my local Target store at least once a week. There are three Targets within a five to ten mile radius of me. There always seems to be something I need to pickup or i forgot to get on my last trip. Having so many Targets so close I previously never considered Target.com. One day i wasn't feeling well and decided to give the on line store a try. While I liked the convenience of shopping from home I wasn't overly impressed with my experience. Unlike in the stores it's hard to find those great bargains on line. A little hard to determine the item you want if you know the general product but aren't sure what brand. Shipping doesn't take too long. And Target.com does offer on line exclusives that are nice. In the end I prefer the physical store to the on line one.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I love Target- but I never go unless I have money burning a hole in my pocket. Since the store is 30 miles from me, I don¬ít get to go all that often- but I do shop online at their store way too often. My most recent purchase was king size bedding for   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I really should buy some stock in Target, based on how often I visit their B&M retail stores. And then I had to discover that they also have an online store. Oh man. I like Target's online store, but it certainly isn't going to replace my weekly B&M   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Good Customer Support

by farnfam, February 12, 2007
We ordered a 4 pc leather living room set. Although there was an initial delay from the original promised delivery date, Target was very helpful and supportive. They even refunded part of my shipping fees. Overall we are satisfied with our purchase

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Easy online ordering, fast delivery!

by janiejetz, January 31, 2007
I wanted some bookshelves that I saw online, and ordered them. They arrived in perfect condition earlier than the delivery date. I was very pleased with the result. I love the bookshelves and was happy with quality and efficiency of the service.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Unsatisfactory!

by sharonMH, January 29, 2007
Recently, I was in the market for a Tiffany-style lamp and was debating on whether to purchase from Target.com or Overstock.com. I went with Target.com as they had a great selection, and I was really attracted to a particular model on their website. It   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
In early November 2006, I ordered several toys (intended to be Christmas gifts) from Target.com. All but two of the items arrived on time. Just after Christmas, the target.com site said that the last two items could not be cancelled because they were   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Really bad

by ueberfrau, January 7, 2007
For years I was a loyal Target shopper. No more!! I purchased a $100 microwave just a few months ago, the 90-day store return policy expired 2 weeks ago and I discovered yesterday that the microwave has a big crack inside.
They refuse to exchange it for the same model (which they still carry) and transfer after transfer after transfer I was told they just 'sell' the merchandise, after 90-days they are no longer responsible for it!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Very unfair and frustrating- it took 2 trips but I won

by gebbyg, December 31, 2006
I purchased 2 bath rugs that started looking shabby and the edging was fraying after just one month. I went to Target to return them (since I considered them defective and they were on sale for $40). They will not accept anything that is considered "used". I asked "what if I purchased a blouse that I wore one and it ripped?" The reply was "if it's used, we don't take it back!" I've NEVER hear of a worse return policy and insisted that I speak with a manager. The manager was contacted via walkie talkie and eventually said I could exchange the rugs for the same thing. I did this (knowing that the rugs would do wear).
Within a month, I went back with my rugs (tags still on) and returned them!

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 2/5.0 store rating

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