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Target

Target
 
 
Average Rating: 2.5/5.0 store rating
On-Time Delivery 4
Customer Service 3
See all Target listings

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Nice website

by wavewalker, December 13, 2006
Very nice website. Easy to order and the shipping is quick. The Shabby Chic line is very nice from Target (I normally order her expensive linens). I will definately purchase more Shabby Chic items from Target.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Target's online store needs a lot of work in the areas of service and customer service. My first run encounter with Target online was when I purchased a gift for someone. After ordering one item, I hit the submit button and nothing happened. I went back   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 4/5.0 store rating
 
Target is such a versatile store. They sell clothing, toys, electronics, furniture, bedding, photos, etc. I think I end up shopping there at least twice a month. It’s nearby (about 2 miles down the road), has a little bit of everything, has decent   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Target, Target….. I have been a loyal Target shopper for years and I tend to spend a lot of money there - much to my husband's dismay... This is why I was pretty excited about trying Target.com. I am overly pregnant at this point and needed   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 5/5.0 store rating
 

never shop Target online again.

by amy18, November 14, 2006
I am extremely disappointed in Target. I ordered a lamp over 2 months ago. I am not able to cancel the order. They have not shipped the order. I just keep getting an e-mail every 2 weeks stating that the item has been delayed. There's no reason for the delay. And again, I am not able to cancel the order.

In all honestly, I shop online a lot. I am a working mother of 2 little girls. I don't have much time to go shopping. When we do go shopping, we are loyal Target shoppers. But again, not much time. So I wanted to keep that loyalty by shopping online.

But whenever I am on a site (amazon.com) and they say the item will ship from Target, I purposely do not choose that item. I will not shop at Target Online again.

1. Never received item.
2. No way to cancel item, even though it was never shipped.
3. No explanation.

Bad customer service.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 
AUGUST 14 On August 14th I placed an order with Target.com for several items including a Braun razor. Here’s an excerpt from the confirmation email: Shipping estimate for these items: August 17, 2006 Estimated Delivery: August 22, 2006 -   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
 

Poor customer service for online ordering, awful delivery process.

by consumer800, October 10, 2006
Bad experience. Ordered a chair with ottoman, 9/15, never got any updating emails. Had to check order status myself several times. Tracking showed the item shipped out from a warehouse, then went all over the East coast, ending up in NH - not where I live. Hard to get to customer service. On 10/10 finally did, asking where the chair was. The rep said "this is over my limit" and said he was filling out some form for his "lead." After being put on hold and pushing for some answers, the rep said the item would be "replaced" and then after my pushing some more, he said it was actually out of stock now, and Target would decide whether to replace it or refund my money. Target wasn't able to say if and when the chair would be in stock again, and they weren't able to replace it with a different color chair that might have been in stock. Of course I demanded the refund. What a pain in the neck.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 1/5.0 store rating
 

"Your order has shipped" doesn't mean what it says.

by djon41, October 4, 2006
Beware of the "your order has shipped" letter from Target, the one that says standard UPS shipping is 3-5 business days. I got that letter on a Friday. UPS record says they got request to pickup package on the next Tuesday, that delivery may be two weeks from the day I got the shipping notice. That is 11 business days.

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

It's a Rip to Ship

by friday1a, September 17, 2006
Tried to order 6 of those stackable, folding lightweight mesh sweater dryers for 11.99 a piece. When I got to checkout the shipping charges were in excess of $55--that's OVER FIFTY-FIVE DOLLARS for SHIPPING! I quit that order in a hurry, and I hope it was a mistake. I've emailed them an inquiry but haven't heard anything yet...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 1/5.0 store rating
 

target on-line store sucks

by two2cents, July 29, 2006
why would anyone order from target when shipping price is unreasonable and shipping time is ridiculous. it's such a scam.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 3/5.0 store rating
 
When I purchased a newborn infant car seat from Target.com. The car seat came in a plain brown box, not in the manufacturers packaging, and was missing the instructions and manual. That’s not the way they are sold in stores, so I began to wonder if   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Very poor.

by jgoodr, July 9, 2006
I will NEVER order from Target online again. I ordered 4 top of the line jacquard bath towel sets. It has taken 2-months of receiving bits and pieces, and portions of the orders are unavailable. So I have ended up with four high-priced mismatched partial bath towel sets. Do yourself a favor, buy in-store or don't buy from them. It's too risky and they do not seem to have any online inventory control.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 2/5.0 store rating
 

Target.com shipped us a mildewed (or urinated), stinky Britax infant car seat

by bvar, July 3, 2006
We ordered a Britax Companion Infant Car Seat from Target.com and received a moldy, stinking seat. It was either mildewed or had been already been used. Returning the item was also a royal pain -- we had to wait in line at a local store for 30 minutes, only to be told that we needed to print out an in-store receipt. Of course, all of the printing kiosks were broken at the store. So back to waiting in line again.
They finally gave us our money back, but this was not the stress we were looking for with the baby only one week away!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Poor customer care, not supportive of troops overseas

by justinealberty, June 7, 2006
I am working overseas in the Balkans and have a hard time finding household items as I am used to over here. I found some of the items on Target, but couldn't get them to ship these particular items over here, we're talking about a set of drawer knobs, fabric storage cubes, cheap wristwatches, and a leather laptop bag. I emailed them an inquiry and was sent a generic response. "some items are hazardous. . . some items are oversized or overweight" etc, etc. Nothing that applied to the question I asked. There are a lot of merchants that will ship to APO addresses no questions asked because it is an American address. As an American company, you'd think they'd do a better job of supporting the troops overseas.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

Overall excellent experience with Target.com

by cliprship, May 26, 2006
My entire shopping experience at Target.com has been excellent. I ordered two items on Tuesday night around 11:30pm and both were delivered by 10:00am on Friday. The delivery was even split. I will definitely shop at Target.com again!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

I was dissatisfied not with the product but the customer support.

by rosso355, May 16, 2006
I recently bought a 14.4 volt cordless drill from Target. The brand name on the drill, "Duralast" is apparently an in-house brand and not sold anywhere but at Target stores. My problem with the drill came when I went to recharge the battery. Apparently the charger unit did not turn off like it was supposed to when the full charge was complete. As a result of this the battery and the charger both overheated. This not only wrecked the battery, it disabled the charger as well. thinking I could just buy another battery and charger I went to Target's website. Not only was it almost impossible to even find Duralast tools, the website offered no options for customer support. The site even indicated that while they sold Duralast tools, they don't sell Duralast cordless drills. So, now I have a perfectly good drill that is completely useless. The lesson? Buy well known brand name power tools. They provide good customer support and spare parts for their products. Target does not.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 4/5.0 store rating
 

Try another place

by lyuba, May 14, 2006
I did some shopping on-line and decided to see what Target had to offer. Since Target usually have things for less, I figured I won't lose anything by just looking around. I found some cute tank tops and some CDs and ordered them, but the total price didn't come up later, when the order was already placed and the card was charged. The shipping price was way too high and it didn't even arrive on time.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 2/5.0 store rating
 
I have discovered yet another reason to loathe the Britax brand of baby gear, price fixing. Bemoaning my inability to find the c ar seat I needed at a discount I was pointed in the direction of mass merchandisers who   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Never again!

by lrdonahue, April 14, 2006
HORRIBLE! I love Target but will never purchase anything online from them again. Not only did it take way too long to receive my package but then they sent me the wrong item!!!

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 3/5.0 store rating
 

buyer beware wrong item sent more then once...

by mwsperling, April 13, 2006
Target took longer then any place I ever ordered from. I received the Gerber Newborn Starter set I ordered and when I opened the box they sent the wrong item. They sent me the Infant Starter set.. come on can't the person who placed the item to ship read?? I noticed the tiny little sticker on the front of the box said Newborn starter gift sent when the box said Infant Starter set so from the day someone placed that sticker on it who ever was going to order the Newborn Gift Set was doomed. That person was me. My daughter is due in three weeks so I am going to buy this someplace else. I will NEVER order from Target on-line because someone cannot read. Don't go by the tiny 2 by 2 sticker, read the box the item comes in..Shame on Target.. .. bad in shipping took over a week to get item and then wham.. I get the wrong item.. and am very sad and upset with ordering on-line from Target.. this NEVER ever happened to me before and now I am not going to ever order from Target again.. so buyers: BEWARE!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
 

Please DON'T shop at Target.com

by jayr102, March 17, 2006
I recently purchased a laptop bag from Target.com, and after reading horror stories, I was excited when my product came earlier than expected. When I opened the box, they had sent me the wrong item. Luckily I was able to return it to a local store. The customer service guy was rude and not very helpful, and to top it all off, Target didn't reimburse me for the shipping, when THEY sent ME the wrong item!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Poorest customer service ever

by gray123, February 22, 2006
Ordered items on Jan 29 totalling $127. Items shipped Feb. 3. They broke my order into 2 and I received on a week later. Still waiting on the other part of the order. I get a runaround from Customer Service and cannot get anyone to answer the toll free lines. My credit card has been billed and they refuse to give me a refund - I got an email stating that they "think" that my order is lost (Really!!) and thats it - no follow up or anything. Never shopping with them again

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

Excellent. Couldn't be happier!

by melissa3289, February 1, 2006
I ordered some Gilligan & O'Malley satin lingerie items from Target before Christmas. I couldn't have been more pleased. They kept me informed along the way via email. They let me know when the items were shipped and I received them as expected. Shipping costs were calculated before I placed the order so I knew what to expect. I don't what these other folks are complaining about with regards to shipping. You can see the total, including shipping, before you order on the site. And by the way, I ordered the Gilligan O'Malley Long Satin Robe and matching gown in Still Shores Color. Oh my gosh! These things were just beautiful. I have never felt a more beautiful, silky, satiny fabric in whole life. In fact, I ordered some more as gifts after receiving my first one. I'm just sad they are out of stock now.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
It's important that prospective customers of Target.com get a little insight on their operations and pathetic level of customer service. I was absolutely shocked that an order placed on November 22 was shipped one month later on December 22. It was for   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
 

target.com isTHE worst ONLINE shopping experience of my life!!

by mrisaac2, December 22, 2005
Put two items in shopping cart, proceeded to check out, shipping was WAY TOO HIGH (over $30.00). Called several local Target stores, item only available on website. Went back to shopping cart to purchase; guess I have to pay for shipping, but wait, one item mysteriously disappears from cart. Went back to retrieve item, now listed as "out of stock". Decided not to purchase other item as they were a "set". Checked a week later on availablity of Out of stock item, now BOTH items are out of stock. Called internet Customer Service Rep, friendly but totally unknowledgable ("a complete idiot"). Was given complete run around by EVERYONE; no one knows anything and will not transfer me to anyone who might know something. Item is still on website as "out of stock". Have no idea if it is on back order or discontinued. Unfortunately it is not available anywhere else or I would go somewhere else. No offers to help me from anyone at target.com.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

TAKES 6 WEEKS to ship in-stock item?!? Missed Christmas!!

by firerant, December 21, 2005
On December 8th, 2005 I ordered a "Revlon Moisture Stay Paraffin Bath" as a Christmas present for my wife. Target's website showed the item in stock, but when I received their order confirmation it gave the estimated shipping date as January 20th, 2006!!! It didn't even list it as backordered or anything. Needless to say, I canceled the order. This is *THE LAMEST* experience I've ever had shopping online. Kudos to Target for a new benchmark.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 2/5.0 store rating
 
I ordered a 14k Gold ring for my husband in late November. It was to be sent by UPS. Target then sent it by UPS through USPS and of course, it got lost. After waiting 10 days for it's "estimated" delivery time to come and go, I called. I was told to   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 1/5.0 store rating
 

Will shop again!

by vume, December 20, 2005
I agree with other consumers- Shipping cost was too high, but I searched online and quickly found a coupon code and only paid $7.58 instead of $20 for a 25pound item. The shipping was good. Ordered Dec. 3rd - estimated time to received was Dec 15-19. I received on Dec. 13 (earlier than expected). I would shop Target again if I can again get the lower shipping cost. Unfortunately the item I wanted was available online only so I would not have been able to save shipping cost on it.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Like a dream.

by pet.advisor, December 4, 2005
This "Black Friday" I was devastated and broken by an experience that is still difficult for me to relate to others. In fact, I'm still struggling to reconcile some of the images that are now seared into my mind. My daughters finally coaxed me into   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
 
The only things I was pleased with about my order were that they got the items right and that it came quickly. I was extremely disappointed with the shipping charges from this store. I ordered three items from the same manufacturer, totaling 4 pounds   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 5/5.0 store rating
 
We've ordered from Target.com many times, and there's often been a problem of some form with the order. It took 8 weeks to get the $34 humidifier that we ordered from Target.com (which is a front for Amazon.com) in August 2005, which appeared as "in   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
 

Great experience.

by michelle7898, November 18, 2005
Recently I have begun placing orders on Target.com. The site was a big help, November 5th was my daughter's birthday and with Christmas just around the corner I thought it would be a good idea to look for some gifts on the site. I ended up finding   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Target needs to stand behind what they sell!

by jsievers, October 11, 2005
Purchased 2 AMW portable DVD units Dec '03 as gifts. Neither worked. Returned them to the AMW. They sent two more. These didn't work. Returned them to AMW. Received two more. These don't work. This makes 6 non-working units. AMW will send me two more with no warranty. The chances of them working are zilch. Target has done NOTHING. I am out $500.00 and have two non-working AMW portable dvd units.


x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Good

by meelind, September 25, 2005
Target.com works wonderfully. But keep in mind that some things that you order can not be returned to the store and must be sent back via mail.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 4/5.0 store rating
 
For our recent engagement party, a friend had given us a Target gift card. I had previously seen a baker's rack at the store I had wanted, so I figured I would use the gift card for that. After buying this baker's rack that I loved so much I found   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Would not shop at Target.com again

by cheryldaly, September 3, 2005
As I have to two small children at home, I do most of my shopping online. The two experiences I've had with Target have been late delivery and very poor quality linen, which was expensive. I would be very hesitant to order from them again!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 3/5.0 store rating
 

It has been a nightmare!

by whiteoak, August 29, 2005
I ordered 2 twin headboards from Target and 2 months later I still do not have 1 of the headboards. They have cancelled my order twice because they don't have one in stock. Then, when I talk to a customer service rep. they apologize and reorder it. This has gone on for 2 months and my credit card was billed for both headboards. Finally, I demanded my money back and I'm waiting for this to happen. They did send me a 20.00 gift card which does me no good since I will never order from Target again!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

Worst online shopping experience I ever had

by jvalver, August 3, 2005
Worst online experience ever! After ordering a Playmobil toy for a birthday party- I was informed 5 days after order it would be delayed. Then it never was shipped at the new date. Long story short- I called 5 times and spoke to a service rep who each time said "it is in stock, it should have shipped, we don't know why it did not"

The fifth time I asked for a supervisor who says "apparently the order is stuck in our system, why don't you just cancel the order and place a new order"

I canceled the order. This ordeal has taken three weeks to get nowhere and get no information or updates.

There are plenty of other places to use. These people never offered to speed this along, offer free shipping, offer shipping upgrade or offer to call the fulfillment center and see what the problem was. No problemw ith the stores but Traget.com is the pits.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

Does not ship to military overseas!!

by arg2005, August 3, 2005
I would like to order from Target HOWEVER because I am in the military stationed overseas. Target will not even ship a pair of socks to APO/FPO boxes. It is the only store that does not ship here. So thanks for NOTHING!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
 

Check out other stores first!

by lauren777, July 21, 2005
I recently made an on-line purchase with Target for a lamp. It was listed at $119.99. I made the purchase and later that day noticed that other websites had the SAME item for nearly half the price. I tried to cancel my order, since the ship date is TWO WEEKS away. However, when I spoke to a customer service rep. they said it had entered the "shipping process" and could not be canceled and they don't do price matching either. My advice: Check out other stores first for price comparison and if you do order from Target don't assume you'll have a chance to cancel the order, because it immediately goes into the "shipping process."

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 2/5.0 store rating
 

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