Target

Full review
***Please note that not only were there problems with the furniture we ordered, but the Customer Service we received was BEYOND horrible! We ordered the Mission Bench and it arrived quickly -- with a completely split base-board. The Target.com rep was helpful and immediately sent a replacement, which was even MORE damaged than the original. The same part was broken. Otherwise, we would have combined parts from the two units. After contacting Target.com again, I was told that returning the units to the store was not an option. We did not keep the original packaging, because we planned to use the replacement packaging to return the original damaged unit -- and did not want to keep a huge box sitting around house for a couple of weeks. This is where the Customer Service TANKED. I was told that *I* needed to procure packaging for the original damaged unit and ship them both back. At this point, we had been dealing with this issue for a month. I told the agent that this was not acceptable, and asked to speak to her supervisor. During the conversation with the supervisor, the connection was extremely bad. After arguing with these people for FAR TOO LONG, I ended up having to go to the local Target store in an attempt to find packaging.   THIS IS UNACCEPTABLE. I was initially inconvenienced TWICE by receiving damaged merchandise. To inconvenience me a THIRD time is VERY poor customer service. I *did* go to the local store, and after dealing with a couple of very disinterested and unhelpful clerks, the store manager (the only competent and helpful person throughout this entire ordeal) was able to find packaging for me. I ended up packaging the units and setting them on my front porch -- where they waited until UPS picked them up. Finally, today -- and we are two months into this fiasco -- I had to call Target.com AGAIN, because the refund had never been credited to my account. Twice, the agent told me that she would contact UPS to pick up the merchandise. I FINALLY made her understand that they had ALREADY been returned. I just wanted my money back!! My original mild dissatisfaction has grown into extreme dissatisfaction. I have generally been a satisfied Target and Target.com customer, but not this time. I will continue to shop my local Target store, but never, ever, ever again will I order anything from Target.com. Rest assured I will be telling everyone who will listen about the horrible Customer Experience I had. Now, I'm off to scour the internet for other places to post this...