SwimOutlet.com

Great prices... fast shipping time.

 I would shop here again

It was so easy! My daughter found two competitive practice suits at very reasonable prices and she is thrilled with them. We have told friends about your web site and we will you it again in the future! Thank you!

 I would shop here again

First time shopper and my daughter loved the colors and styles I picked out-ran smaller than expected tho-.

 I would shop here again

Very bad experience with my first and last order from Swimoutlet.com. Therefore, I will never, ever order from this company again and would not recommend them to anyone else. I ordered one small item. Their emailed confirmation came two days later   Read full review...

 I would not shop here again

I shop online almost exclusively (Lands End, Ralph Lauren, Kohls, CWD Kids,etc,etc) and this was the worst experience I have ever had with an online store!!!!!! I ordered a swim parka (not a custom one) that was supposedly shipping out within 24 hours   Read full review...

 I would not shop here again

Terrible. Many items listed in catalog are backordered; so, revised order and its been Over 10 days and order still has not shipped. Customer service is the worst I have every experience from any Internet company. Recommend shopping elsewhere.

 I would not shop here again

HORRIBLE! Unable to determine inventory, delayed shipping, and IMPOSSIBLE to contact, by phone or email, to get an Return Merchandise Authorization (RMA)number. NEVER AGAIN!

 I would not shop here again

When ordering, I was told that if placed before noon, it would ship that day- just like the webpage states (or next day if after noon). So, living only 25 miles away, and everything in stock, it should arrive by Saturday with standard shipping* and I order (Monday, 9:30PST). 3 days later, I get notice that it has just shipped! No answer on the phone from customer svc, had to leave a message with the order dept. No return call received. I call later and get the typical "we're sorry, shipping's backed-up" blah-blah-blah. Oh, and "it won't be there by Saturday". Thanks! Now I have to go find the stuff locally, and we leave for vacation in 3 days. So much for convenience!
*I was told that they ship USPS- no problem. The shipping confirmation states "DHL at Home Deferred", and has a tracking number. When I called back, I was told that that's DHL using the USPS, and the tracking number is useless. Calling DHL I learned that this "service" also adds 2-3 days to the shipment. Thanks Again- NOT!!!

 I would not shop here again

I Order My product on Wednesday at 8:30 AM. They are located and ship there products 14.2 miles from my house exactly. I was told the item would ship out that day. After not receiving it on Friday, I called and was told the item was in stock but hadn't shipped yet and they didn't know why. I was told it would ship that day. I later received a DHL confirmation even though I was told it was being shipped USPS. The item didn't ship on Friday like I was told, DHL was just electronically notified. The Item didn't actually ship until Tuesday and I received it on Wednesday. Did I mention they did not let me will-call even though I am 14.2 miles away. My credit card was charged as soon as I ordered though.

IT TOOK 8 DAYS TO RECEIVE AN ITEM IN STOCK ONLY 14.2 MILES AWAY!!!!!!!!!!

I wish I would have read the reviews before I ordered from this place!!!

 I would not shop here again

I had a great experience with SwimOutlet.com - here's why: The website is easy to use It's easy to find what you're looking for, with suits and accessories categorized by "fashion," "recreation," and "competitive" swimming. Product   Read full review...

 I would shop here again

I ordered two Tyr women's suits. I received both suits in 4 days. Very fast delivery. The suits were exactly as I ordered. I didn't deal with customer service because I knew the size of the suits that I needed. Overall satisfaction for this online store is excellent. My next suit(s) will be ordered thru this website. The suits were discounted from what I can buy at any local stores. I scuba dive and these suits fit well, dry fast and are comfortable wearing under a wetsuit. My last Tyr suit maintained its color after 3 years and I am still wearing it. I am not sure why the previous buyers are so unhappy but people tend to complain a lot more than give an excellent rating.

 I would shop here again

Very unsatisfactory business practices! I returned an item via the USPS in May of 2007. After not receiving credit by July, I called the customer service number listed on the web site only to be informed that my return had not been processed yet because   Read full review...

 I would not shop here again

Horrible customer service! I received the wrong item. They said they would send me a UPS label and I still haven't received it 2 weeks later.They did send me the correct item, which is good. I have left 2 messages and no response. Everytime I call, you get a message that they can't take your call. I need to send back the wrong item and the waterproof headphones because they are HORRIBLE. Don't buy them!

 I would not shop here again

never had a problem with these guys, and i've shopped there a lot. i am a competitive masters swimming and training part time (sort of) for a triathlon next year, so I have been going through a lot of suits. swim outlet's totally the cheapest i've seen, which is enough for me...it's just nice that they always seem to get my order right on top of things!

 I would shop here again

WORST EVER ONLINE SHOPPING EXPERIENCE!!
Seriously... I understand that they have moved and things may be behind schedule... but this is absolutely inexcusable! I placed my order on 5/29. I paid for 4-7 business day shipping... I live in the area and figured it would easily arrive within that time frame. WRONG! My order.. which shows as complete inside the invoice in the box... was not complete when it arrived 11 BUSINESS DAYS later. I attempted to call... BUSY! I finally used chat. After a hold on chat of nearly 15 minutes... I was in touch with "Jenny" who apologized and said the missing suit would be sent out "THAT DAY" 6/13. When the suit had not arrived by 6/19 (I live only about 30 miles away) I attempted to call again. This time I was put on hold forever. So I used the chat feature again. Turns out the missing suit IS NOT IN STOCK! Why did it take almost a month to figure this out!!!??? HORRIBLE SERVICE!

 I would not shop here again

I recently attempted to purchase items at swim outlet on June 4th. A few days later, I never received a tracking number or any information regarding shipping. The merchandise was billed to my credit card! I called Swim Outlet several times and had to   Read full review...

 I would not shop here again

I love SwimOutlet.com. They have the best prices and fast service.

 I would shop here again

Much quicker, efficient service than several other sites I have used to purchase suits ...

 I would shop here again

it was easy, and doing an exchange was also easy. prices are fair. thank you

 I would shop here again

I had a terrible experience with a competitor to Swimoutlet.com (World Wide Aquatics). I am very pleased to have a reliable (and honest) vendor like Swimoutlet.com to depend on for my swimming needs. Thanks again for the promt service.

 I would shop here again

fair, but order was placed 4/19/2007 shipped??? 4/20/2007,and as of now which is 4/30/2007 I have not received the order it was sent by usps.This is the longest a package that I have bought thru the internet has taken to arrive and this is not Christmas time.

 I would shop here again

Ordered the products on line, all products (9 of 10) arrived within a week of ordering. One product was not included in box, but was indicated on order form that it was inlcuded. Item could not be shipped out until 1 week later. It has been 12 days since intial order and missing item is supposed to be shipped out today. I think that is too long for a missing item to be delayed.

 I would shop here again

Great price on a hard to find size swimsuit.

 I would shop here again

I placed the order on April 19. After placing the order and receiving the order confirmation, the web site stated that orders placed after April 24 would not be shipped until April 30 because the offices were being moved. Although I placed my order before April 24, I have not received my order yet and the tracking information states that only the shipping information has been received.

 I would shop here again

good products. not enough information about the products though.

 I would shop here again

excellent experience

 I would shop here again

The transaction was fast and smooth without any problems

 I would shop here again

You simply cannot beat the prices at SwimOutlet.com. I had a wonderful experience in purchasing my warm-up suit. I expected to receive it in about 7 days but got it the next day! When I called to ask a question about another product the phone rep was as nice and helpful as any phone rep I've ever spoken with. They even have a live chat option that is available 12 hours a day. This company has it together and I highly recommend them!

 I would shop here again

I also tried to return a bathing suit that did not fit. I sent 2 emails to get a return authorization number and called for about 2 weeks every day to try and reach someone at the customer service center. They didn't respond to my emails nor my voicemails even after the 30 day return window had passed. Then they had "no record" of my efforts to get a return authorization code. Do not try this company if you are not 100% certain of the size you need!

 I would not shop here again

My experience with SwimOutlet was great! I received my swimsuit within a couple days of ordering and was training in it the next day. I love my new suit and would recommend SwimOutlet to anybody. This was one of my best experiences shopping online.

 I would shop here again

My order arrived very quickly, and I even received a tracking # via email. I was very pleased with how smooth the checkout process went. No complaints here!

 I would shop here again

To the contrary of the other reviews, I was very pleased with my shopping experience at SwimOutlet.com. Shipping was very fast, and when I wanted to return an item, their service department made it an absolute breeze! However, I must say, I did not try out the phone support, just the live chat feature.


 I would shop here again

Very disappointed. They wouldn't let me return a swim mask that I only tried once because I did try it. The swim mask was completely useless, water kept coming in. I even payed extra money to have the order shipped faster to me and it took way too long.

 I would not shop here again

First, it took a month and a half to receive my bathing suit order (1 bathing suit!) Then when I had to return it because it did not fit well (it was shabbily made), they lost the returned package?!?!?! The email responses I received from the customer reps contained NO helpful information. Needless to say, I will never order from them again!!! I have never had such an unpleasant experience ordering from an online store before, and I've been doing it for 6 years.

 I would not shop here again