Bad attitude and service! Store owner called his clients names!
A review by dameirfan written on Jul 23, 2010Full review
I placed a $400 order with the site and hopefully to get some discount. I acquired a 10% discount coupon and applied that with my order. Three days later, I received an email and saying the 10% discount only offered to new customers, and the discount has been canceled.
I ordered from them over a year ago with an old email address I no longer used. The new 10% discount coupon I acquired was from my recent email address, and their site did not say the discount only applied to each household ever once.
Since their prices prior the discount are not cheaper than other online stores, I replied their email and requested to cancel the order. I received an email immediately (that was 11:30 p.m.) from their "customer service" and said the order has been canceled, and I am not allowed to order from them again.
I cannot believe Swim2000 has such arrogant and rude services. Actually, I saw their booth at one swim meet. That is a small and one-man store. There is no such so called "customer service". The customer service is the owner himself.
He called me dishonest. His site did not indicate the discount only apply to each household. My understanding was it applied to each email address purchased from them, plus I have never received discount from my previous order from them which was over one year ago. The store owner got mad that I requested to cancel my order and called me "dishonest" ?!?!?!
I have shoped online A LOT. I have never experienced such bad attitude from any sites ever. It's not I retured a used merchandise and acquired a refund. I was just trying to save money, and followed the instruction to acquire a discount coupon. He could simply tell me the discount only applies to each household instead of calling name.
This site's owner is very childish, arrogant and rude. If you search carefully on the internet, there are other sites over cheaper prices and with fast services. I am not the only one complained about Swim2000's attitude.
I am sorry for this site owner's attitude. I will not shop with them ever.
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