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EXCELLENT PLACE TO SHOP. REALLY...
by Sur La Table Shopper, October 7, 2008
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EXCELLENT PLACE TO SHOP. REALLY DIFFERENT THINGS AND VERY PLEASED WITH MY ORDER
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Good place to find "hard to find"...
by Sur La Table Shopper, October 3, 2008
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Good place to find "hard to find" items. Good selection and good quality.
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The shipping rate was very unexpectedly...
by Sur La Table Shopper, September 27, 2008
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The shipping rate was very unexpectedly high. In order for me to justify the rate, a friend bought the same thing and we split the cost of shipping...otherwise I would not have purchased the ornament.
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The website is a pain in the rear end....
by Sur La Table Shopper, September 22, 2008
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The website is a pain in the rear end. I love your store but I found the website to be lacking in efficiency of collecting information and there was NO confirmation that I had placed the order successfully. I actually placed it twice and then had to call to see if it had been received. Both were received and one was cancelled - at least I hope so. I'm still waiting for the product to be delivered. If I don't have it today, I am going to ask for a refund. It's not worth it. I'll buy the bowls somewhere else as the store here in Seattle did not have any in inventory.
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The service was good. Package arrived...
by Sur La Table Shopper, September 21, 2008
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The service was good. Package arrived on time and in good condition.
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I saw an advertisement somewhere for a...
by Sur La Table Shopper, September 20, 2008
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I saw an advertisement somewhere for a granny fork at this website. I've been looking for this product at local merchants and found none. So I grabbed this opportunity and ordered 3 of them. I plan to use 2 of them as gifts. Thank you!
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i didn't receive all my items.
by Sur La Table Shopper, September 15, 2008
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i didn't receive all my items.
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Good!
by Sur La Table Shopper, September 15, 2008
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Good!
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Excellent and easy, thank you.
by Sur La Table Shopper, September 14, 2008
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Excellent and easy, thank you.
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Excellent performance on this item.
by Sur La Table Shopper, September 14, 2008
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Excellent performance on this item.
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Excellent - Found what I wanted and...
by Sur La Table Shopper, September 13, 2008
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Excellent - Found what I wanted and delivery was very fast.
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Always love shopping at Sur La Table....
by Sur La Table Shopper, September 11, 2008
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Always love shopping at Sur La Table. Wish there were frequent buyer discounts or free shipping sometimes.
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shopping was fine. glasses that i...
by Sur La Table Shopper, September 2, 2008
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shopping was fine. glasses that i ordered were not nearly as cute in person as in the picture - not sure why
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Fast shipping. Great product selection.
by Sur La Table Shopper, August 31, 2008
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Fast shipping. Great product selection.
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I went to this website looking...
by Sur La Table Shopper, August 27, 2008
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I went to this website looking specifically for a table cloth and napkins suitable for use at my round outdoor table. I found these items immediately and placed the order. They arrived 3 days later.
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I am so happy that I have found Sur La...
by Sur La Table Shopper, August 27, 2008
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I am so happy that I have found Sur La Table. It has been great dealing with them. MG
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I would definitely order again from Sur...
by Sur La Table Shopper, August 26, 2008
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I would definitely order again from Sur La Table.
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Their invoices for web purchases, sent...
by Sur La Table Shopper, August 25, 2008
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Their invoices for web purchases, sent to your email account, bear the sender address of "no-reply@surlatable.com". The invoice they sent for this order must have seemed to be spam to my email filter, and was deleted before I ever saw it. Therefore, I couldn't track the shipment and couldn't check the status of the order without logging on to the site. Small thing, but annoying. If they changed their sender's address for invoices it might prevent this.
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Excellent. Had what I needed!
by Sur La Table Shopper, August 15, 2008
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Excellent. Had what I needed!
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Great products, wide variety, delivered...
by Sur La Table Shopper, August 14, 2008
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Great products, wide variety, delivered in a timely manner
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The towels arrived very quickly. I am...
by Sur La Table Shopper, August 14, 2008
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The towels arrived very quickly. I am still waiting on the salt boxes. I have tried to track them from my email confirmation order form but it will not work so at this point I don't know the progress of that portion of my order and I have heard nothing from SurLa so I think it has been shipped.
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They have great products and selections.
by Sur La Table Shopper, August 13, 2008
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They have great products and selections.
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A bit on the pricey side, but good...
by Sur La Table Shopper, August 9, 2008
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A bit on the pricey side, but good merchandise.
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I attempted to order a product that was...
by Sur La Table Shopper, August 7, 2008
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I attempted to order a product that was listed as "in stock." However, even after receiving a confirming e-mail, I was later sent information that the product was out of stock and discontinued. I tried ordering the same product again a few days later when the website showed the product in stock. This time, I actually received information that the product is on the way. I'm happy that I'm going to receive what I wanted, but if I hadn't attempted to order again, I would have lost out on something I really wanted due to incorrect information.
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I had attempted to make the same...
by Sur La Table Shopper, August 7, 2008
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I had attempted to make the same purchase a week or two earlier and received an email that it was no longer in stock. I kept checking the website and saw that this particular book was still there, so a week or so later I tried again. I was successful, the book shipped the next day, and it is beautiful! Overall, my frustrated attempts returned a happy result. Completely worth it and thank you!
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Real stores are great; online store is a disaster
by oaweiurl, August 4, 2008
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Sur la Table's online store is terrible! Two items I ordered were backordered and I wasn't notified until weeks after I placed the order--I had expected the items to arrive in time for Father's Day. Customer service (call center) was completely incompetent, and seemed to have no idea what I was talking about when I placed my order. Their emails say to email customer service if you have a problem with your online order, and when I did try to use email to resolve my problem, i didn't get a response for over a week. I'm only now receiving items I ordered months ago, and still haven't received a credit for price difference.
I loved their store in NYC and I was so happy to find that you did online orders--esp since I'm starting a business of my own. But now that I see their company can't handle this function of the business, I'm taking mine elsewhere. |
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good experience
by Sur La Table Shopper, August 4, 2008
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good experience
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The experience was truly outstanding....
by Sur La Table Shopper, August 3, 2008
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The experience was truly outstanding. However, I have had my Piastra less than one weekand must return it because it has cracked (probably from grill heat). I hope my experience continues to be good afterI notify them.
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This was my first on-line shopping...
by Sur La Table Shopper, August 1, 2008
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This was my first on-line shopping experience with this merchant. It was quick and easy and I found an item (the toast rack) for which I had been searching for several years at other merchants.
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This order was done on-line; there was...
by Sur La Table Shopper, August 1, 2008
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This order was done on-line; there was no human interaction in the ordering process. The on-line process was fine.
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