StrawberryNET.com

I placed two separate orders for Shisedo makeup and skincare products - around $200 Australian. I received confirmation and notice of despatch on 23 June 2008 and 2 July 2008. I live in a capital city so would expect delivery out of Hong Kong to be reasonably swift. Neither of my shipments has arrived and my local post office advises the number quoted by Strawberrynet for tracking is useless. The Strawberrynet customer service facility is most unhelpful.
Highly suspicious that two shipments (the only two I've ever ordered from the company) have not arrived - no proof of despatch, just the email saying so....and yes, they keep flooding my email with "special" offers - take from my experience what you wish, however be prepared to receive nothing for your money....

 I would not shop here again

I ordered $200 AU of Estee Lauder skin care as my current batch was running out. Have compared the genuine products with the Strawberry Net ones, and I'm afraid to say I've been duped. While whoever has manufactured this have recreated the consistency   Read full review...

 I would not shop here again

I have only ordered from Strawberry Net once but will never again.... there are plenty of GOOD online stores out there so do not bother with this one.

I ordered a perfume (which arrived quickly by the way) but it is a FAKE. I have been wearing this perfume for a few years now and I know what it smells like and what they sent aint it!!!

No response to my emails.

 I would not shop here again

I had a terrible experience with StawberryNET. The products are counterfeit. Firstly, I bought 'diorshow' mascara, and the quality was awful. It would smudge after 30 mins of wearing it. Obviously this is not something you would expect from Dior, and was   Read full review...

 I would not shop here again

You've got to be KIDDING ME. The item that arrived is about as fake as a Louis V bag down on 7th and Canal St in Chinatown. Unless you like false advertizing and/or getting ripped off, run like hell from this Strawberrynet nonsense.

 I would not shop here again

I ordered a bottle of perfume and face powder from Strawberry. The items were delivered separately and I had to pay over £11.00 customs duty for each item, adding a big £23.00 to the overall purchase price. What was worse was that the perfume was not the one I ordered. I have emailed Kitty Wong on five occasion now to try and get this remedied but she has not responded. So I am stuck with perfume I didn't want and could have purchased the one I wanted at a local shop for the price (including customs duty) that I paid for the bottle I was sent.

I would NEVER shop at Strawberry again. Appalling service.

 I would not shop here again

Buying from this shop seems to be a 'hit or miss'. I ordered a few items from a pretty well laid out site. It was not difficult to place an order and the confirmation email arrived quickly. The promise of free delivery and that I would have my items   Read full review...

 I would not shop here again

Horrible

Not lodges indicate this to anyone.

We have more than a month I made a request and so far only received the gift ...

My perfume not arrived until now.

They also send a tracking number that does not exist.

They leave with the customer always doubts ...

It has a shop I bought a week after my request in this store and now makes it 1 week.

 I would not shop here again

I am so upset right now, words can’t describe My background I’m from Kuala Lumpur Malaysia and being for this part of the world having online store that caters for country is a luxury. I stumble onto Strawberrynet.com via a   Read full review...

 I would not shop here again

Dreadful. Order never recd in UK. Had to wait a month before they would accept it was lost. Agreed to then re-send - after many emails they said they would do it immediately. When I contacted them again after 6 days they asked me for my address to   Read full review...

 I would not shop here again

Was happy receiving my skincare product so quickly, the free lipstick was included; however this hardly makes up for it being expired. Iam very disappointed as a new customer to have received an old product. When i received my skincare which was Lancome,   Read full review...

 I would not shop here again

Ordered 'I Loewe you' fragrance on April 29th because it is not available in the shops anymore overhere in the Netherlands. Within five days I received a package with the free gift (lipgloss) but until today no sign of the actual order. I sent several emails to customer service which were all replied the next day but still no package with my much wanted fragrance :-(

 I would not shop here again

Delivery speed is good, within the period of time they promise.
Order accuracy is okay.
Customer service is so-so. The customer officer, Ben Lui kept copy-paste the remarks to my enquiries; rather than trying to explain in another way. Language problem? I don't really know.
Overall satisfaction is just such a disappointment after they requested for my credit card's security code even after the transaction has been posted. My banker advised me not to issue the security code again especially after posting of transaction. I was told that my security code might be misused.


 I would not shop here again

I like when people link related items in their Epinions and that’s how I found StrawberryNet.com in a beauty review. It was the first I had heard of the site and I was pleased that they offer “free shipping anywhere in the world in 4-10 postal   Read full review...

 I would shop here again

Haven't encounterd any problems with Strawberrynet in the last 4 years. Highly reccomend them to all.
Make sure you make all your christmas purchases before its too late!!!


 I would shop here again

I'm sorty to tell you my last experience(4th order) with strawberry is very bad
I've paid 175 euro via paypal for an order for 4 products. I've paid om 27 august and they didn't send the package till now. I 've send 9 emails till new for giving information ginving ID number Paypal. Thy did not response.
So I can advice you not to buy any products from strawberrynet.com
Webshop
The Netherlands

 I would not shop here again

Price. The bottom line. These guys are very competitive. Far cheaper than the retail stores I come across here at home.

 I would shop here again

Great site . Delivery was smack on time . Prices can not be beaten . Packaging was neat and tasteful .

 I would shop here again

I ordered an item in mid September it arrived today with a £7.95 fee payable on receiving item. I had a query and emailed them 7 times - i have still not received a reply. They took for the item twice - needless to say I wont get my money back. I would NEVER use them again. rip off.
Customer service - Nil!

 I would not shop here again

Strawberrynet have an extensive range of quality, genuine products at prices sometimes less then 50% of department stores, plus they deliver worldwide at no extra charge. I ordered some perfume for a friend living in Australia and she received it in perfect condition on only 4 days! Obviously Strawberrynet are an efficient operation, and very customer oriented as the goods were nicely wrapped even though I didn't specifically request it. They also kept me abreast of what was happening via e-mail by sending me an order confirmation when the order was placed, and another when the order was shipped. Very happy with my Strawberrynet experience and will definitely be back whenever I need to send some gifts.

 I would shop here again

A colleague of mine recommended strawberrynet to me and initially I was thrilled that I could get my skincare products at a cheaper rate. This was all fine and dandy until I read another epinion user's review about her run in with strawberrynet about   Read full review...

 I would not shop here again

i ordered from non-European Union country but the goods were delivered in 10 days (less than i expected), i didn't have to pay for any extra/surprise/hidden postal charges/taxes, had no problem with placing my order or paying. only thing that bothered me was the cap of the bottle which was broken, and i wanted to use strawberrynet for buying gifts - for now, i am still just thinking about it. think i will give them another try.

 I would shop here again

Bought Canali fragrance for men and it smelled awful. I brought it to a local US retailer and they said it was from the first lot made in 2005. Much have been sitting in a hot warehouse exposed to sun. The same fragrance at the store smelled far superior. I emailed Straberrynet Online and they ingnore my email for two weeks. Not so happy with them! Moreover they are a foreign site, so those of us in the United States should stay away. Buying fragrances online is risky and I recommend Scentiments.com. They have been great to deal with.


 I would not shop here again

I received a .5 oz bottle of Opium Parfum (not Eau de Parfum) from StrawberryNet. On their site they state that packaging may look different from what we usually get here in the USA. It turns out that the Perfume inside the bottle is BOGUS. I have the remainder of my previous bottle of Opium (only 6 months old) side by side with the new one and they smell NOTHING ALIKE. I've been wearing this product for over 20 years and I know the fragrance well. For the relatively tiny savings for which I'd hoped by buying from StrawberryNet, I have actually thrown away $148. I will try to fight it with the credit card company. Strawberrynet sent me the same form letter three times regarding returns. They don't read any letter you send. I had written and explained that I HAD to open the bottle to know that the product was a FAKE, and they keep responding that they will be happy to accept my return as long as it isn't opened. THIEVES!!!!!!!!!!! Do not use this company, unless you don't care if your perfume is dollar store merchandise costing department store prices.

 I would not shop here again

Straw berry net .com has a reall great range!
Very happy with all the purchases made.
Delivered on time as per request.

 I would shop here again

Completely satisfied overall.
Strawberrynet is a great choice for overseas gifts. Great quality gift sets are priced very reasonably. Better still you do not need to pay for couriering to relatives/friends around the world. Most of my Christmas shopping will be done through strawberrynet.com for sure.

 I would shop here again

Located in China where I am surrounded by imitation goods (sometimes even in legit high street stores), Strawberrynet's online presence has been a blessing. I can finally shop with knowing im not getting ripped off.


 I would shop here again

Website is fast and user friendly. The free shipping is a big plus. Very speedy shipping too! Product arrived very well-packed and in top condition. Will definately use again.

 I would shop here again

very good, shame there is limited MACK stock though.

 I would shop here again

I was pleasant surprised with your pricing and efficient delivery system

 I would shop here again

A more complete description of the items would have been better, especially if it was new products that I may have been interested in. If you already know what you want, then definitely a good place to shop. Customer service and responses from them have certainly improved. Good customer appreciation program in place.

 I would shop here again

The site does not state clearly that as goods are shipped from Hong Kong, customs duty will be payable. Also had difficulty with online payments as I was e-mailed asking me to re-confirm personal information via a return e-mail.

 I would not shop here again

If anyone is reading their store reviews at Strawberrynet, they must understand the importance of responding to their e-mail as given as their customer service contact information. I recently made a purchase and have sent several e-mails to communicate whether they have received my order. My payment was sent the day the order was placed. Payment was sent via PayPal and it clearly states that the transaction was completed. Strawberrynet: Respond to your customers . They are your Life or Death in Business.

 I would not shop here again

They will ignore your queries once you have made an order.
I made an order with strawberrynet in June, it is now over 3 months later and I still haven't received the item, nor are they replying to my emails, I tried to call them, but all i get is an answering machine and no body bothers replying to my messages.
Every time i try to track my order using their tracking service on the site, I get the result that my order is being "processed"
whatever that means.
I finally gave up and canceled my order.

Still haven't heard from them

just wondering weather they will still charge me even though I've canceled my order.. or weather they will even acknowledge that I have made a cancellation.

I've wasted too much time and energy on this website.

My advice to you: Look elsewhere!

L.Sh.... doesn't trust Strawberrynet
Germany


 I would not shop here again

Purchasing the item was quick, efficient and simple and the process of recieving my items was easy and came in an appropriate time.

 I would shop here again

Strawberry.net is a pleasure to do business with. Product arrived quickly and in good condition.

 I would shop here again

I ordered a product for $56.00 and never received it after 18 days. I have written many e-mails. They have not answered a single one of them. I still don't have my product and have now lost $56.00. There isn't even a telephone number to call. I will never, ever purchase from them again.

 I would not shop here again

Easy to locate the products on the site, I got the products in the mail fast and without delays. There could be a larger selection of products, and for some products the color/shade-selection was kind of poor!

 I would shop here again

I found Strawberrynet very easy and helpful. I would not hesitate to use this site again.

 I would shop here again

I found the price and the service fantastic also it was for a gift it was wrapped lovely and the wee card was worded lovely and looked great. Def use agaijayne smith jeangeine13@aol.com

 I would shop here again