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SolidSignal.com

SolidSignal.com
 
Overall Rating: 1/5.0 store rating
Ease of Ordering: 4/5 stars
Customer Service: 4/5 stars
On-Time Delivery: 4/5 stars
Selection: 5/5 stars

Horrible Customer Service

 
A review by pronto5466 written on Feb 11, 2009
Full review
Ordered two - Tivax STB-8 converter boxes and one channel master CM3000A antenna, shipping was really fast, got the items within 3 days, but of course the items were shipped in the original manufacturer's packaging, with no protection whatsoever. The converter boxes were taped together and of course the edges of the boxes were crushed. The antenna box was also crushed. I took the converter boxes out and tested them immediately with rabbit ears that I had available. The converter boxes were undamaged...thankfully. The antenna did not fair so well. the RG-59 TV cable connector was broken off in the housing and would spin around. I placed the antenna on a 20ft mast hoping it would work, hooked it up and got nothing from it. I tried emailing and then calling solid signal customer service to return the item, but got nothing from them in response to either inquiry. I replaced the antenna with another one from a local source that was half the price and I'm able to get 19 digital channels. It doesn't have the range that the CM3000A supposedly does, but I didn't have a local source for the CM antenna. I have to say that I got pushed around on the phone from department to department by various persons until all I got was a voicemail box to leave a message, which hasn't been returned yet. Customer Service is a big fat ZERO from this company. I'm very disappointed.
 

About the Author

pronto5466
a member of Epinions.com
Reviews Written:  1
 
 
 
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