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Soccer.com

Soccer.com
 
Average Rating: 4.5/5.0 store rating
On-Time Delivery 5
Customer Service 5
See all Soccer.com listings

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Poor Customer Service and Misleading Product Availability

by eebizniz, March 30, 2008
I have not been pleased with the customer service at soccer.com. They will advertise footwear and team shirts as available that they do not have in stock. In one case I ordered a shirt in September for an October birthday gift and the shirt did not arrive until Christmas. They always offer to cancel your order if you are unsatisfied but that is just a way of reducing their inconvenience if you are a vocal customer. They do not note items as "pre-order" as other competitive sites do so you do not find out about the lack of availability until your order is placed. In one case, I ordered two items with 2-day shipping and they shipped one and told me the other was back-ordered and would be shipped ground.

Try other sites before using this one. I have had better luck with several others. Customer service was definitely better.


x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 2/5.0 store rating
 

Excellent

by suhploda, September 26, 2007
Soccer.com is the best. Delivery is fast, and customer service is the best. Recommended any day for soccer supplies and gears.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I've been an avid soccer player for about 25 years now. Although I'd admit that I'm certainly more a fan than a player now, I still feel the need to pull on my boots and trot out on the pitch now and again. I don't buy any of my playing gear   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

I never had any problems with the products, price or shipping.

by ready2freak87, October 12, 2004
I shop at soccer.com for almost a year now, I never had any problems with the shipping and the time, they always take the time you ask for. All the products come in great quality and if you order something that don't fit you send it back and they will send another one for you, you can get support by the Internet or by phone and they have all new products.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
If you're like me, words like Diadora, Kappa and Zirelli are as foreign as the lands from which they come. However, once my baby brother began to get very competitive and perform at a higher level of soccer, these brand names became   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Soccer.com, better known as Eurosport is the only place i shop for my soccer gear. They have the best selection of any store I have seen, on or offline. Eurosport is the biggest provider of soccer gear online, ever since they bought TSI soccer, which   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I was searching for a long time to find a good site where I could buy all of the things that I would need for soccer. When I stumbled upon this site one day I was immediately amazed at the quality and quantity of products that this site offers.
  Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
 

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