SmartBargains.com

Full review
I have had the worst experience with this site.  I was a first time customer.  I made a purchase and they sent me the wrong thing.
It was not even the same style in a different color.  It was just all out wrong.  Almost like they just shipped me the first thing they saw.
So i called customer service and waited on hold forever.  Finally I got a rude rep who barely listened to a word I said.  I had to repeat myself several times.  After she finally decided to listen, she told me she would send me a UPS label to my email acct.  It should be there in about an hour.  So I waited a little over an hour before I checked.  Oh and guess what it was not there.  So then I called again.  I had a shorted wait , but another rude rep.  He was very sarcastic.  He sent me the label and I waited on the phone to make sure it went through. I shipped back the item the very next day.  They recv'd it on 7/28 and I am still waiting for a refund.  I called again and the rep told me to wait for the full 10 days.  That was fair.  So now the full 10 days have passed and I still have no refund.  So guess what I called again. The customer service rep tells me she has no idea why I have not gotten my money, so she has to send something to Corporate and they should get back to me with in 3-5 business days.  So basically it will take about 30 days for a refund.  I will never order from this site again.  I have told all of my friends and family about the experience that I have had with them.  These are the same friends and family that I told to go on the site, before I had this issue.