Sierra Trading Post

Sierra Trading Post
 
Average Rating: 4.6/5.0 store rating
Customer Service 5
On-Time Delivery 5
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one has to get used to their system. It...

by Sierra Trading Post Shopper, May 17, 2013
one has to get used to their system. It work very well, I look at their catalogue almost daily for special deals

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I had a good shopping experience with...

by Sierra Trading Post Shopper, April 28, 2013
I had a good shopping experience with seirra out doors

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good sevice and very good price, wish...

by Sierra Trading Post Shopper, April 20, 2013
Good sevice and very good price, wish they had more choices in sizes and color, but other wise very happy with purchase...

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have used this merchant in the past...

by Sierra Trading Post Shopper, April 18, 2013
I have used this merchant in the past and they have always followed through on what they promise and it is very easy to make returns when necessary. I am very satisfied with the service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Terrific bargains, easy shopping, items...

by Sierra Trading Post Shopper, April 14, 2013
Terrific bargains, easy shopping, items as described.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Both shirts and price was great .

by Sierra Trading Post Shopper, April 12, 2013
Both shirts and price was great .

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Low Quality, Horrible Customer Service, False Advertising

by lopes2, April 8, 2013
CUSTOMER BEWARE! STP uses deceiving Sales methods like not disclosing their Return Policy, hoping to get Customers to shop there. And after a while, they will refuse to give refunds for returned merchandise...reason being "too many returns on the account". That is unbelievable and unheard of for me, specially coming from an Internet based Retailer. They charge an-arm-and-a-leg for shipping, they false-advertise their merchandise, and they stiff their customers with not only huge shipping costs, but ultimately by refusing to process returns...they "refuse to do business with you". Worst customer service I've ever had in all my shopping experience. Take my advice, don't shop here or you'll end up paying a lot more for cheap 'discounted' merchandise. At this rate, hope they won't last much longer.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Have shopped at Sierra Trading several...

by Sierra Trading Post Shopper, April 4, 2013
Have shopped at Sierra Trading several times. Products have been as advertised, service was good, and returns were not a problem. I will use them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

experience was great, product is great....

by Sierra Trading Post Shopper, March 18, 2013
experience was great, product is great. a review said these boots run narrow, a plus for me.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very good service.

by Sierra Trading Post Shopper, March 2, 2013
Very good service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Online retailer with 1980s paper catalog speeds, absolutely not recommended.

by madhungarian, February 28, 2013
4-5 days to process an order is a NO-NO in 2013 when Amazon, Zappos, etc. ships on the same day. Not recommended, will NOT order from again. 

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Quick and easy. Thank You! Floyd

by Sierra Trading Post Shopper, February 13, 2013
Quick and easy. Thank You! Floyd

  I would shop here again
Overall Rating: 5/5.0 store rating
 

No problems Will buy other goods

by Sierra Trading Post Shopper, February 11, 2013
No problems Will buy other goods

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I fell for their 'great' prices, and the ease of using their website. However, I didn't research their return policy as thorough as I should have (although I thought I did!). Regardless, shoppers of this site need to be aware that Sierra Trading Post   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent. Good value. Good service....

by Sierra Trading Post Shopper, February 5, 2013
Excellent. Good value. Good service. Prompt and reliable. A

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Sierra Trading is always excellent to...

by Sierra Trading Post Shopper, February 1, 2013
Sierra Trading is always excellent to deal with. Good prices plus good service equal a great retailer and that's what STP is.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Rarely am not satisfied with products

by Sierra Trading Post Shopper, January 28, 2013
Rarely am not satisfied with products

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Sierra Trading Post is the best...

by Sierra Trading Post Shopper, January 21, 2013
Sierra Trading Post is the best internet order firm I deal with. Best return policy in the internet business (that I am aware of). Quality merchandise and described better than other big-name outdoor gear and clothing companies I have also ordered from on occasion. Website is excellent. Trading Post has it all. I keep coming back to check on new merchandise.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Not only did I receive the exact...

by Sierra Trading Post Shopper, January 21, 2013
Not only did I receive the exact product I was looking for from Sierra Trading; I received it faster than I've ever received anything I've ordered online or by mail. I received it within 2 days and only selected and paid for standard shipping. I also paid significantly less for the shoes, which retail for $125.00. I paid, tax and shipping included, a total of $70.00! It was crazy! I had been researching online, a place to buy the shoes at a lower, discounted price and found many websites offering lower prices, but Sierra Trading was the very lowest offer and exceeded my expectations as far as the entire transaction went. I was able to view everything and make the order and purchase easily on their website, I received the order so fast that I hadn't even attempted to track it yet, and the product was exactly what I wanted and what I expected and hoped it would be. I am 100% satisfied with my shopping experience and purchase at Sierra Trading and will definitely shop there again. Thank you.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I used to order by phone, now I shop...

by Sierra Trading Post Shopper, January 11, 2013
I used to order by phone, now I shop and order online. The website is easy to use. I like that discounts and values of coupons can be viewed before proceding to checkout, saves me time while shopping, no need to estimate or calculate value of coupons or special discounts.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great selection awesome prices! I did...

by Sierra Trading Post Shopper, January 10, 2013
Great selection awesome prices! I did have to use chat on a purchase and it didn't go smoothly so she asked me to call her on the phone..well her co-worker got my call while I was finishing up online chatting with the first representative and It was really funny as I had 2 representatives fun fighting over who got to help me with my order (they must sit near each other) I found that very funny! I do have to say I paid 2 day air on an item and didn't get it for almost 5 days. Other then that you guys are great!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

You must inform the customer better,...

by Sierra Trading Post Shopper, January 6, 2013
You must inform the customer better, that there in a duty charge, when shipping to other counties (Canada). I did not like the $82.00 charge. As well, since the product was poor in quality I had to spend more of MY money to return it back to Sierra Trading. just to bad, too bad

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Very easy and successful. I have used...

by Sierra Trading Post Shopper, January 5, 2013
Very easy and successful. I have used Sierra Trading for at least 10 years, and have never had a problem with anything. The website is easy to navigate, and the items always match their descriptions. Their delivery is quick and their return policy makes it simple to return any product. If I ever need to order anything, I always go to their site first. I recommend them to everyone, and have heard positive responses from those who have used them.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My husband and I have placed orders...

by Sierra Trading Post Shopper, December 26, 2012
My husband and I have placed orders with you in the last couple months and have been satified with every aspect of the transactions including the products purchased.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

i LOVE STP and shop here often. the...

by Sierra Trading Post Shopper, December 26, 2012
i LOVE STP and shop here often. the quality of products they sell is excellent and the prices are even BETTER!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

As usual the prices are excellent, and...

by Sierra Trading Post Shopper, December 24, 2012
As usual the prices are excellent, and the service is great. Even during the busy christmas season, they processed and shipped my order quickly. I also really like that I can easily see where products are made.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Pleasant

by Sierra Trading Post Shopper, December 23, 2012
Pleasant

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

The entire range of my shopping...

by Sierra Trading Post Shopper, December 21, 2012
The entire range of my shopping experience with Sierra Trading was excellent. Would reccommend without exception.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

website is conventient to use and...

by Sierra Trading Post Shopper, December 21, 2012
website is conventient to use and navigate. Applying appropriate discounts and shipping charges can be confusing until you learn how the site operates its billing and automated services.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

With the exception of one very...

by Sierra Trading Post Shopper, December 19, 2012
With the exception of one very irritating representative, my shopping experience with Sierra Trading Post was quite satisfying. The products I ordered were all outstanding, and I saved at least $300.00. I will certainly purchase items in the future from this merchant. Deborah Carroll

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very pleased with service and prices.

by Sierra Trading Post Shopper, December 16, 2012
very pleased with service and prices.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I've used STP for years and am...

by Sierra Trading Post Shopper, December 6, 2012
I've used STP for years and am always satisfied with all aspects of my experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

No problems delivery went as expected....

by Sierra Trading Post Shopper, December 4, 2012
No problems delivery went as expected. Items are very good quality.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I ordered a wrong size. Sierra readily...

by Sierra Trading Post Shopper, December 1, 2012
I ordered a wrong size. Sierra readily exchanged it for the right size.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Sierra hasn't a clue how to do business

by steelguy23, December 1, 2012
As a 20 year customer, (all the Carhartt gear I own is from Sierra), I ordered 5 pairs of Winter socks from them. Order was shipped and then dissappeared into UPS HELL! 5 calls to Sierra, each time I was told"We will get them to you tomorrow" and after 5 days of the order sitting at UPS, Sierra cancelled the order without my knowledge. I called and was told that they could not replace the items as they were out of stock. Asked to speak with Keith Richardson and left my number and got a call from a CS manager who left a message then dodged my return calls. Spoke to their UPS Manager who blamed everyone but UPS. Still waiting to see if they honor their promise to replace the goods and ship for free. Also waiting to see if they try and screw me on their rescinding of the shipment at UPS (I am expecting a battle on this one).
Either way, I'm no longer a Sierra customer as they have forgotten how to conduct business in an ethical manner.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Sierra Trading Post is my go-to website...

by Sierra Trading Post Shopper, November 28, 2012
Sierra Trading Post is my go-to website for shoes, outdoor gear, sporting goods, socks...the list goes on. Love the site and love the coupons. Returns and exchanges are a breeze.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

excellent. Received order as informed...

by Sierra Trading Post Shopper, November 28, 2012
excellent. Received order as informed by email.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good

by Sierra Trading Post Shopper, November 27, 2012
good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Has been excellent so far.

by Sierra Trading Post Shopper, November 24, 2012
Has been excellent so far.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

STP is an outstanding merchant....

by Sierra Trading Post Shopper, November 21, 2012
STP is an outstanding merchant. Excellent, reliable, responsive customer service.

  I would shop here again
Overall Rating: 5/5.0 store rating

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