Shoebuy.com

Trying to make a purchase on shoebuy.com to use a gift certificate I received. Shoebuy.com has a very unfortunate policy that does not allow a buyer to combine coupons and gift certificates... so, if you have both you're out of luck.  Customer service rep was rude when a phone call was made to inquire about this policy.
They had a chance to earn a loyal customer, but completely lost it due to their inane policies and terrible customer service. 

 I would not shop here again

Excellent service, will be using it again and recommending to friends, thank you again

 I would shop here again

Shoe-Buy was the only online merchant that had these popular sandals on sale or discounted. I was pleased with the savings and delighted in my purchase. Sandals were just as described (actually cuter!)and very comfortable. I will definitely order from Shoe-Buy again in the future.

 I would shop here again

Excellent service, Excellent pricing

 I would shop here again

Item was good quality and true to photo and description. It arrived in Australia 4 days after the order was placed. Delighted with purchase.

 I would shop here again

The international delivery was unbelievably fast. The online help in choosing the size and model was also excellent. However shipping costs were quite substantial. I would do more shopping this way if these costs could be reduced.

 I would shop here again

DELIVERY TOOK TWO WEEKS,I MADE SEVERAL PHONE CALLS.

 I would shop here again

A straightforward transaction that was completed quickly, efficiently and smoothly. I was able to choose from a range of products that would be unimaginable in even the largest physical retail outlet, and at unbeatable prices. Could not be more satisfied with the product or the process.

 I would shop here again

I couldn't get satisfactory service within my own country (Australia) so I was pleasantly surprised to find that Shoebuy could not only match the price but deliver within a very good time frame. Thankyou very much and well done !

 I would shop here again

Excellent service - I am looking forward to shopping at Shoebuy again!

 I would shop here again

Very easy!

 I would shop here again

I received an email telling me I had to contact them by phone before the order could be shipped as they wanted to make sure I was not a reseller - for 2 pairs of slippers!! As I am in Australia I emailed them a response explaining that I could not contact them in their business hours due to the time differences and gave them a nuber to contact me on instead. I then got EXACTLY the same email from them asking me to contact them again. Hopeless customer service - why advertise on the web site that you sell to Australia if you do not intend to do so. Would not recommend them to anyone.

 I would not shop here again

Easy ordering

 I would shop here again

Great shoe selection. Faster delivery than expected. Product is just what they offered. Will buy from them again.

 I would shop here again

Excellent - I would definitely shop there again

 I would shop here again

Found my favorite shoes--great price-- and they were here within days!! Great experience!

 I would shop here again

i might shop there again if they have what i am looking for

 I would shop here again

This is a horrible online store.  They care nothing about there customers.  They only care about making money.  I ordered two pairs of a shoe I have worn for years in a size 7.5 W.  The shoes they sent me may have been marked Wide, but they were not.  I wore them one day for about two hours.  After I crawled home because these shoe hurt so badly, I called customer service.  First, they would only send me one return shipping label, even though the shoes came shipped separately.  I had to find a box to fit both shoeboxes.  Then, after about a week I am only refunded for the pair I had never worn.  Some miscellaneous person in the recieving department looked and the defective shoes and decided they didn't look defective to them.  Whatever, this company is all about keeping your money.  They don't care that they are shipping out defective merchandise.  STAY AWAY!!!  DO NOT USE THIS SITE!!!  Use Zappos, they are always helpful with returns and they are faster at getting your merchandise to you.

 I would not shop here again

Came really fast and in perfect condition. Best price on the web too!

 I would shop here again

good

 I would shop here again

My shopping experience was good. No problems. Very pleased with the purchase.

 I would shop here again

Australian buyers beware. Really expensive shipping costs, and poor customer service.

I bought 8 pairs of crocs and spent hours making sure I ordered the right sizes. However a confusing aspect of their website meant I got several pairs in womens size instead of mens, IE way too small. This is due to the information about width of shoes which reads the same as the size in most cases (and differs from Australian shoe sizes).

They did refund one pair they sent incorrectly, but will not respond to my requests to sort out the other issues. So am stuck with 4 pairs that are useless!

And shipping costs was AUD143.
 

 I would not shop here again

They did not have the hat in stock

 I would shop here again

excellent service

 I would shop here again

Excellent communication I received a reply to my questions and full explanation was given. I'm very happy . Mant Thanks Irene

 I would shop here again

Ha to return item but no return slip included in my package. Contacted the company and they mailed it out to me. Good service

 I would shop here again

Iwas completely unsatisfied.Ihave ordered finn comfort prevention line but they sent me finn comfort schwas and it was disappointing.

 I would not shop here again

THE WORST CUSTOMER SERVICE EXPERIENCE IN THE WORLD. IF YOU WANT TO PURCHASE SHOES FROM A MERCHANT WHO COULD CARE LESS ABOUT THEIR CUSTOMERS THEN YOU ARE IN THE RIGHT PLACE. SHOEBUY.COM SENT THE WRONG SHOES WITH THE WRONG SIZE. WENT THROUGH A LENGTHY PROCESS TO GET REFUNDED. MULTIPLE ERRORS ACROSS THE BOARD. CONTACTED CUSTOMER SERVICE NUMEROUS TIME AS WELL AS A DETAILED EMAIL TO CUSTOMERSERVICE@SHOEBUY.COME WHICH I HAVE NOT TO DATE RECEIVED A RESPONSE. I WOULD HAVE EXPECTED A BETTER CUSTOMER SERVICE FROM A MERCHANT I HAVE PURCHASED FROM IN THE PAST. PLEASE DO NOT SHOP HERE.

 I would not shop here again

Great!

 I would shop here again

Good experience. Good price, quick delivery. ONe issue: My paypal address is a PO Box and I had to phone in to give a street address. No big deal but would be nice if there was an alternative.

 I would shop here again

Website was easy to use. Everything went smoothly.

 I would shop here again

Great service

 I would shop here again

The price, quality and fit of the shoes was excellent.

 I would shop here again

Good experience

 I would shop here again

The website is very easy to use, but very often my size is still not available for purchase. Returning shoes is very easy with the online printable return label. Prices are usually less than department stores and department stores NEVER have my size.

 I would shop here again

My experience was excellent from ordering through receiving!! Thank you!

 I would shop here again

good

 I would shop here again

My purchase went very smoothly.

 I would shop here again

Huge variety of styles, good price, a bit longer delivery than expected

 I would shop here again

Excellent service.

 I would shop here again