Shoebuy.com

Great shoe selection. Faster delivery than expected. Product is just what they offered. Will buy from them again.

 I would shop here again

Excellent - I would definitely shop there again

 I would shop here again

Found my favorite shoes--great price-- and they were here within days!! Great experience!

 I would shop here again

i might shop there again if they have what i am looking for

 I would shop here again

This is a horrible online store.  They care nothing about there customers.  They only care about making money.  I ordered two pairs of a shoe I have worn for years in a size 7.5 W.  The shoes they sent me may have been marked Wide, but they were not.  I wore them one day for about two hours.  After I crawled home because these shoe hurt so badly, I called customer service.  First, they would only send me one return shipping label, even though the shoes came shipped separately.  I had to find a box to fit both shoeboxes.  Then, after about a week I am only refunded for the pair I had never worn.  Some miscellaneous person in the recieving department looked and the defective shoes and decided they didn't look defective to them.  Whatever, this company is all about keeping your money.  They don't care that they are shipping out defective merchandise.  STAY AWAY!!!  DO NOT USE THIS SITE!!!  Use Zappos, they are always helpful with returns and they are faster at getting your merchandise to you.

 I would not shop here again

Came really fast and in perfect condition. Best price on the web too!

 I would shop here again

good

 I would shop here again

My shopping experience was good. No problems. Very pleased with the purchase.

 I would shop here again

Australian buyers beware. Really expensive shipping costs, and poor customer service.

I bought 8 pairs of crocs and spent hours making sure I ordered the right sizes. However a confusing aspect of their website meant I got several pairs in womens size instead of mens, IE way too small. This is due to the information about width of shoes which reads the same as the size in most cases (and differs from Australian shoe sizes).

They did refund one pair they sent incorrectly, but will not respond to my requests to sort out the other issues. So am stuck with 4 pairs that are useless!

And shipping costs was AUD143.
 

 I would not shop here again

They did not have the hat in stock

 I would shop here again

excellent service

 I would shop here again

Excellent communication I received a reply to my questions and full explanation was given. I'm very happy . Mant Thanks Irene

 I would shop here again

Ha to return item but no return slip included in my package. Contacted the company and they mailed it out to me. Good service

 I would shop here again

Iwas completely unsatisfied.Ihave ordered finn comfort prevention line but they sent me finn comfort schwas and it was disappointing.

 I would not shop here again

THE WORST CUSTOMER SERVICE EXPERIENCE IN THE WORLD. IF YOU WANT TO PURCHASE SHOES FROM A MERCHANT WHO COULD CARE LESS ABOUT THEIR CUSTOMERS THEN YOU ARE IN THE RIGHT PLACE. SHOEBUY.COM SENT THE WRONG SHOES WITH THE WRONG SIZE. WENT THROUGH A LENGTHY PROCESS TO GET REFUNDED. MULTIPLE ERRORS ACROSS THE BOARD. CONTACTED CUSTOMER SERVICE NUMEROUS TIME AS WELL AS A DETAILED EMAIL TO CUSTOMERSERVICE@SHOEBUY.COME WHICH I HAVE NOT TO DATE RECEIVED A RESPONSE. I WOULD HAVE EXPECTED A BETTER CUSTOMER SERVICE FROM A MERCHANT I HAVE PURCHASED FROM IN THE PAST. PLEASE DO NOT SHOP HERE.

 I would not shop here again

Great!

 I would shop here again

Good experience. Good price, quick delivery. ONe issue: My paypal address is a PO Box and I had to phone in to give a street address. No big deal but would be nice if there was an alternative.

 I would shop here again

Website was easy to use. Everything went smoothly.

 I would shop here again

Great service

 I would shop here again

The price, quality and fit of the shoes was excellent.

 I would shop here again

Good experience

 I would shop here again

The website is very easy to use, but very often my size is still not available for purchase. Returning shoes is very easy with the online printable return label. Prices are usually less than department stores and department stores NEVER have my size.

 I would shop here again

My experience was excellent from ordering through receiving!! Thank you!

 I would shop here again

good

 I would shop here again

My purchase went very smoothly.

 I would shop here again

Huge variety of styles, good price, a bit longer delivery than expected

 I would shop here again

Excellent service.

 I would shop here again

was happy with almost all of it except that the huge shipping amount was not added untill you have hit the final acceptance of paying for the item. I imediately emailed the company and got them to organise a refund and to cancel the order. I think the shipping cost should come up alot sooner so as you can make an educated choice, not after the event!

 I would shop here again

I ordered from Australia where the same shoes sell for $250 - $275. Price from Shoebuy with a discount $80. Add on airmail postage to Australia $35. The shoes sent from the USA arrived in five days. One happy Aussie buyer down here. I will be back and recommending Shoebuy to all my Aussie friends. Please feel free to use this testamonial for publicity if it will help. PS Aussie retailers who for years have been getting rich adding 300% on cost to imported products are not happy. But we customers are. Thanks Shoebuy.

 I would shop here again

I am quite please with my purchase.

 I would shop here again

It was very good.

 I would shop here again

I purchased a Fedora hat through this company and their Amazon storefront. The hat's a pretty nice hat, and fairly expensive as far as hats go, in my opinion, but I'd purchased it as a gift for my husband since he'd been wanting one for   Read full review...

 I would not shop here again

Quick and easy, great coupon, fast shipping

 I would shop here again

Easy and professional transaction. Many thanks :)

 I would shop here again

They were fantastic. Ordered PM Thursday (Boston) received Nerang, Australia Monday morning via DHL. Phone call was via Skype. Already made another purchase.

 I would shop here again

I think it's safe to say that Shoebuy.com have the worst attitude to customer service that I have ever experienced.

I do most of my non-grocery shopping on line so I think I'm able to judge how well a company responds to customer service issues. I also run the web site for a multi-million pound business and appreciate how important it is is to reply in a timely fashion and respond pro-actively to customer service issues.

Shoebuy.com, on the other hand, do not have a clue. Despite numerous emails they have not provided a satisfactory response to my repeated requests to find an order that was despatched weeks ago.

I would not recommend purchasing from Shoebuy.com or their UK outlet, Shoebuy.co.uk. They have a dismal attitude to customer service and deserve a poor reputation online as a result. It is only by fairly and accurately reporting issues on review sites such as this one that people are able to make an informed decision about who to purchase from online. I wish I had dug a little deeper before putting my hand in my pocket.

 I would not shop here again

fantastic, half the price of buying here in Australia.

 I would shop here again

Website states 2-5 business days for dispatch however it was almost 14 days

 I would shop here again

Made an order in this store Women's Brumby Australia Shearling Sheepskin Flat Sole Boots. Immediately came a letter that I would have called them. I did not call. Nine days later the order was canceled.  If a person is dumb he can not make an order in this store, this person is not served. I offered to send the necessary documents to email but they canceled the order. They were so easy.

 I would not shop here again

Found what I wanted, fast service, reasonable price

 I would shop here again