Sheplers

Use to be a great store. I have bought products from this merchant for over 20-years. Lately however, quality of merchandise and experience with customer service has been VERY DISAPPOINTING. I purchased several pair of Western style dress slacks. On three pair, the zipper on the slacks pulled apart, and/or the "tab" separated from the mechanism. In short, it is a very inferior zipper. I questioned the merchant on whether these slacks were still being produced with the same inferior zipper. The response I received merely stated that I would have to send the slacks in for them to review, with no guarantee of an adjustment, replacement or refund. That wasn't the question. All I wanted to know was whether they were still producing with the inferior quality zipper. So, they lose a 20yr+ customer.

 I would not shop here again

Several months back, I searched for a particular type of shirt as a gift for my father. He wanted a flannel shirt with a quilted lining but with snaps down the front instead of traditional buttons. Not easy to locate! I finally found the shirt at   Read full review...

 I would shop here again

I first stopped at Shepler's main competition in Austin, Texas to buy a new pair of boots and a belt. The selection, price, and customer attention were just so-so. I decided I would drive a little further from my home in Round Rock (in rush hour traffic the day before Thanksgiving) to visit the Shepler's store located near Highland Mall. The selection in that store is excellent and, once I got the salesperson Wendy's attention, the service was alright. I was impressed, though, with the selection and the prices. I found the pair of Tony Lama TLX boots that I wanted and got a belt, too -both for a good, competitive price! I'll definitely go back even though I'll have to drive past their competition and travel an additional 12 miles to get there.

 I would shop here again

I am about as country as … well, any New Yorker can be but there are times when I just can’t resist wearing my cowgirl boots and my cowgirl hat and acting like I have seen a cow up close somewhere other than at a petting zoo at the state fair.   Read full review...

 I would shop here again

Every thing that I buy from Sheplers is of very good quality and I trust what ever I buy to be the same. They have a great selection and fair prices and usually have what I'm looking for. They waste no time shipping my order right out and I call them my friends. If its the wrong size they make it right, no questions asked. when I want jeans or shirts this is where I buy mine! I'm very satisfied with Sheplers.

 I would shop here again

What can I say, an overall great on line shopping experience. They have my business. I would recommend anybody to use their on line service.

 I would shop here again

Very satisfied with Sheplers. Have had the occasion to order from them many times. They have the best selection of Levi's and Wrangler products especially the hard-to-find Tex Twill and Wrancher style jeans. On the one occasion that the shipment was delayed, customer service was very attentive and friendly handling my inquiry immediately. Definitely a store worth giving your business to.

 I would shop here again