Server Supply

Server Supply
Average Rating: 3.93/5.0 store rating
Customer Service 4
On-Time Delivery 4
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I'd return it, but what's the point?

by vegaskid74, October 5, 2011
Hard drive was listed as "new" on Google shopping, but received a refurbished drive.   Buried at the end of the "detailed product description" on their website is the useful information that the drive is rebuilt.  It has a strong 30-day warranty.  For the exact same money I could have bought a brand new drive with a 180-day warranty.  I only went with Server Supply because I thought the drive would ship from their physical location on the east coast which is close to my location.  Even this was deceptive- it shipped from California.

The cherry on top is that returning it would cost half as much as the drive itself once you add return shipping to all of their restocking fees, so I guess I'll just hope for the best then replace it with the one I should have bought in the first place when it fails in 31 days.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

disappointing

by tracyanddavid, October 3, 2011
ordered a hard drive. received one that obviously was not new. contacted them and asked about this. was told it was refurbished. i replied that the website made no mention that it would not be new. they responded that everything they sell is refurbished. i checked their website and can find no mention of this.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

although have not tried the purchased...

by Server Supply Shopper, September 19, 2011
although have not tried the purchased item yet, the shopping experience is great.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

DON'T ORDER THE WRONG THING FROM Server Supply, THEY ARE OVERCHARGING FOR RETURNS

by jodennyrocks, August 4, 2011
All returns are subject to a 15% restocking fee.  $8.95 handling. ARE U KIDDING!!!??? A LITTLE OVER KILL, DON'T YOU THINK?NOT IF THEY WANT ME AS A RETURN CLIENT!!  THAT'S ALMOST 50% OF THE ORIGINAL ORDER W/O SHIPPING COSTS!
AND THERE PHONE MANNERS SUCK!
I CAN'T UNDERSTAND OVER HALF OF WHAT THEY SAY,
NO ONE I TALKED TO, COULD SPEAKS CLEAR ENGLISH!
NEVER AGAIN!
I WOULD PAY TWICE AS MUCH FOR BETTER SERVICE, AND A FAIR RETURN POLICY.

THERE ARE MUCH BETTER PLACES TO SHOP ONLINE THAN HERE.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

dead equipment. don't shop there

by bedwin, July 28, 2011
Be aware of serversupply.com they will send you dead equipment and parts and fail to RMA it. I bought 2 cpu's from them and they arrived dead. They refused to return them after few days of buying them. They take forever to respond to emails.  DON'T SHOP THERE

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

BAD Customer Service, BAD Product, BAD Company!

by jayh8, July 21, 2011
BAD Customer Service, BAD Product, BAD Company!
First of all, when I checked the HDD product, it was listed as "New", but found out that it's "Used". Not only that, the HDD has DriveLock password and cannot be used. When I called they told me basically there's nothing they can do about it [selling the bad HDD to me], it was the last item in-stock, and they offered a refund. I checked the website recently and it's still selling the same thing, saying "New" and "In-stock"

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

WASTE OF TIME

by withmar, June 27, 2011
Waste of time.  I ordered the M017G mother board listed as new for $85.00.  3 days later I get an email that My account has been credited the $85 dollars I call up to see what the problem was and was told that they were out of stock and no more new ones are available.  Today I see that they have a new one listed for $130. I call and ask for a stock check.  Yes they have one in stock  for $125.   I explained that I had ordered that board and gave my orginal invoice # and asked if I could get the board at the $85 price of 6-17-11 invoice.  The answered was no. I asked what the warrenty was and was told 30days.  I questioned the description of "NEW"  and was told that the board was not new but was as new.  AGAIN BIG WASTE OF TIME.  LOTS OF LIES. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

UPS was not helpful. Pickup date, no...

by Server Supply Shopper, June 17, 2011
UPS was not helpful. Pickup date, no follow and the day before delivery was the only info on line.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Fantastic product and shipped timely. This store is recommended.

by walterbusch, May 23, 2011
We purchased a product from Server Supply for our organization. The product was in very good condition and the shipping was on time and reasonable price as well.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Restocking and handling thats not good business!!!!

by ps2u2, April 27, 2011
TWENTY PERCENT RESTOCKING FEE AND 8.95 HANDLING FEE WOW I SEE HOW YOU TREAT YOUR CUSTOMERS.   My order came 1 week later it was not right and was not the companies fault.  However I think 20% and handling plus I have to ship it back.  Woah there just wanted to exchange for the correct one.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Their website was easy to use, and I...

by Server Supply Shopper, April 5, 2011
Their website was easy to use, and I found the product I was looking for with no problem.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Inaccurate, negligent, inconsistent, and apathetic.

by netagent, April 5, 2011
I would never recommend purchasing at ServerSupply.com.<br>I had a terrible experience with them.<br><br>
I purchased two hard drives and paid full amount in advance.<br>In a few weeks they delivered two wrong drives (same series but cheaper model lacking some functionalities) instead.<br>At first I thought it was a simple mistake.<br>The customer service, however, claimed that they did not have the ones I had ordered but that both models were basically the same, whereas the two models in question carried different prices on their listing in fact.<br>I requested a refund but finally gave up after weeks of futile negotiation with them.<br>I then managed to have them partially refund the amount worth the price difference between the two models.< br>It took me nearly a whole month.<br><br>I would even doubt if they are doing this kind of fraudulent business on purpose to wait for the customers' reluctant concession.<br>

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Flawless purchase. Ordered part was...

by Server Supply Shopper, March 30, 2011
Flawless purchase. Ordered part was exact match. Came with all the necessary hardware. Plan On additional purchases from them as we upgrade.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great! Excellent! The product is above expectations.

by ep_haimhillel, March 24, 2011
I received a completely new product by the manufacturer's original packaging
The price is excellent, arrived on time within 2 days, packed the better.
All of the materials were inside as original. The electronic part was inside original anti static cover and original sign stamp. The Box contains the original SW CD and papers.
 I'm very happy and thanks.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Customer is not king with Server Supply

by spartan540, February 18, 2011
I called ahead to verify they had a very specific power supply in stock. They said yes and pointed me to a URL on the internet to order the part. Part arrives and its the wrong one. I call back and am basically told that I'm a liar and I didn't know what I'm talking about. They would not exchange without a 20% restocking fee plus shipping.

It's there loss. We're looking for a new partner for parts and this was a test for them. Say goodbye to 15,000 a  month in revenues.

NOT RECOMMENDED.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Shipping was quick! Will order from...

by Server Supply Shopper, February 17, 2011
Shipping was quick! Will order from them again. Thanks!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

The items needed are on back-order; was...

by Server Supply Shopper, February 14, 2011
The items needed are on back-order; was told that it is unknown when parts would be available.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Not good, find somewhere else to get what you need!

by billkx250, February 11, 2011
Everything went OK until I recieved a defective drive. I had to pay return shipping and was asked to send it back before the send out the replacement, not good customer service. Then, was charged the original price which was greater than what I current price online, until I caught on and called about it. I'm not confident that the replacement will work either. Says new but judging by appearance of the one I got maybe not and firm stance on not refunding shipping for DOAs. I was also told by sales that they would do the right thing, but after being passed around was told they would not buy someone from India. They also do not respond to e-mails. Just stay away, low price but low quality. Stores like this just waste your time and in the long run your money.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Trustworthy e-store with nice customer service!!

by robert186, February 7, 2011
ServerSupply is the most trust worthy e-store for computer products for me. I appreciate the database, though not colorful, yet user friendly and very easy to find out my deserved item. Its very easy to place order and shipping is fast enough. I would certainly recommend buying from ServerSupply.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I RECEVED A DIFECTIVE HARD DRIVE CALL...

by Server Supply Shopper, January 24, 2011
I RECEVED A DIFECTIVE HARD DRIVE CALL THEM TO GET ANOTHER ONE AND THEY HAVE NO MORE SO THEY WILL REFUND MY MONEY AS SOON AS THEY RECIVE THE HARD DRIVE BACK SO I'M SENDING IT TODAY 01-24-11

  I would shop here again
Overall Rating: 5/5.0 store rating
 

RIP OFF Do Not Do Business With These Guys!

by floresp, December 23, 2010
Purchased IBM Hard Drives and received them in a timely manner. This is supposed to be the hardest part of ordering over the web.  Verified the hard drives were the correct one by checking the part numbers on the boxes.  All looked correct stocked them for a project and when it came time to install they seem to work with no issues.  Added the second controller to my SAN and to had an issue getting the hard drives to see the second controller.  After contacting IBM it turns out the drives that were put in the box were the wrong drives.  The part numbers are correct but the drives were single not dual port drives.  Contacted them and they basically told me it was my fault and they were not going to ship me the correct ones.  Well BBB which just passes messages back and forth between the two parties came up empty.  Bottom line is, stay away from these guys they are RIP OFF artist!  Good luck to anyone that does.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

good, and they knew how to ship a hard...

by Server Supply Shopper, December 2, 2010
good, and they knew how to ship a hard drive.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

"New" hard drive wasn't new at all; failed soon after I got it

by smythers, December 2, 2010
Bought a hard drive - advertised as "new" - from Server Supply for an old laptop in July. Hard drive failed a few months later. Pulled the drive out and went to the Hitachi website to send it back for a warranty swap. Hitachi won't cover the drive. Neither will Server Supply. They say they're only on the hook for 30 days; after that I have to go to the manufacturer.

After I complained Server Supply claimed that the reason this drive isn't covered by Hitachi is that it's over 5 years old. But then Hitachi customer service told me they checked their records and the reason this drive isn't covered by warranty has nothing to do with its age -- they said this drive was sold to a computer manufacturer to install on one of its systems.

Contrary to what Server Supply claimed on its website, this drive was used, not new. They probably pulled it from a laptop and then claimed it was new. How's that for dishonesty?

Even if the price looks good, you can't trust what you're getting from these guys.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Very pleased Excellent price and fast delivery

by elena130, November 10, 2010
Fast shipping received product ontime. Excellent customer service. Great online store for hard to find product. Accurate inventory. I need a hard drive for old Dell server first i called dell but they said they do not have it they told me to call serversupply. I called serversupply and place the order. I am in NY i got my order in next day. Drive works fine. So far so good. I will do business with serversupply again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Highly appreciate customer service dept of Serversupply.

by davies7, October 29, 2010
I am always very impressed with ServerSupply. Whenever i called they give me prompt reply. I also love how easy it is to place my order and how fast the item is processed and shipped from their warehouse to my address.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great Online retailer! Recommend it !

by kevin911, October 29, 2010
Their prices are always the lowest and the products are exactly as advertised. ServerSupply is my favorite computer seller! Overall the experience from ServerSupply has been very positive. Easy to navigate through their website, ordering is simple and order acknowledgment, shipping and invoicing are very good.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Top online retailer

by william1978, October 21, 2010
ServerSupply deserve to be one of the top online retailers of Computer Products. Recently I started ordering from ServerSupply more and more. It has virtually changed my way of shopping. In the last three years that I have been a customer, I can't remember ever being dissatisfied. Good prices, free shipping, dependability, and great customer service. I think they really figured out how to do business online, and it is working. Good luck

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

It was quick and efficient and very...

by Server Supply Shopper, October 4, 2010
It was quick and efficient and very satisfactory.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easy to find part, and received as...

by Server Supply Shopper, September 17, 2010
Easy to find part, and received as ordered.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

lowest priced store

by djoshua015, September 15, 2010
I love ordering from ServerSupply. They always have the product I need and in lowest price. Ordering is easy, and delivery is quick. I would definitely recommend ServerSupply to anyone looking to buy computer goods.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Good Online merchant for Computer & server parts

by jasper101, September 15, 2010
"Serversupply" is always a good merchant for computer & server parts. I ordered some IBM processor. I received those before my expectation.  
I have gotten the actual processors I ordered.  I am very thankful for saving my time & money. Good overall. Keep it up.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Nice customer service

by logan220, September 3, 2010
ServerSupply is one of the most efficient online stores for computer goods I have ever used. With its huge product stock I have been able to find just about anything I need for my computer. Order return processing is, without a doubt, one of the best in the online shopping industry. The best feature of ServerSupply is, I think, their shipment process. You will get your product in time. I would recommend everyone to experience their service

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Cool online store!!

by jacob8816, September 3, 2010
ServerSupply has always been my go-to place for computer products I need. Ordering process is so easy and shipment is so fast that I never even think of other stores. They have, I think, the largest stock of computer hardware. Price is reasonable and service is world class. So if you think of purchasing computer products online go to ServerSupply and experience the difference

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Best Online Store for server storage!

by jhcooper, August 31, 2010
I easily found the product i was looking for by searching with the part number, i saw serversupply.com having the lowest price and the product was in stock, ordering was simple and quick, it was shipped to me for free, i got exactly what i ordered the next day in the afternoon, Great service, will recommend this company to my friends. Thanks .

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

A great website to shop. Even in making...

by Server Supply Shopper, August 27, 2010
A great website to shop. Even in making a return it was very simple and easy.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Thanks to " Server Supply "

by dajuan741, August 23, 2010
Excellent in dealings with their communication and throughout the ordering process from Server Supply.
I am happy to purchase a few computer products in reasonable prices that was shipped same day.

I am also happy with their manners and customers' responses. Their real time inventory and free ground shipping
to my home address satisfied me a lot and thus I definitely would like to purchase again if feel needs.

Again thanks to "Server Supply".

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I chose Server Supply over 4 other...

by Server Supply Shopper, July 31, 2010
I chose Server Supply over 4 other vendors due to price, simplicity of purchase, and free shipping. I would definitely shop there again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easy order processing!!

by david_nash, July 30, 2010
I ordered for two refurbished Hp motherboards from ServerSupply.com. They were priced about $150 dollars, cheaper than anywhere else. So even though I had never heard of them, I thought I would try it. The order went through fine and I received an order confirmation letter immediately. I was just waiting for them to ship me my items, and here I was a little bit skeptical of getting my products in time. But I was surprised when I got them on the very next day at my door. My products were well packed. And after several months they are working properly. Thanks to ServerSupply. I would highly recommend everyone to experience your service.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent transaction

by Server Supply Shopper, July 9, 2010
Excellent transaction

  I would shop here again
Overall Rating: 5/5.0 store rating
 

First timer -- it was good!

by Server Supply Shopper, July 2, 2010
First timer -- it was good!

  I would shop here again
Overall Rating: 4/5.0 store rating

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