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Sephora

Sephora
 
Average Rating: 4.5/5.0 store rating
On-Time Delivery 5
Customer Service 4
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How can I describe Sephora.com? Well, it is just a huge site full of makeup, skincare, hair products, body products, nail polishes and you name it! It has higher-end products that you CANNOT find in drugstores. It has products you would find at Nortstrom   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Omaha's first full Sephora store opened last week and it's not far from where I live, but I enjoy shopping on Sephora.com for prices, service and delivery. The physical stores are such fun to visit because you can test pricey beauty products before   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

One stop shopping

by sunshinegirl76, April 18, 2008
Sephora to me is like insulin to a diabetic. I love make up and all things that go along with it. I do not even have to buy anything, just to look at it makes me happy. I can tell you this I own more make up then the average Sephora die hard shopper.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Sephora.com is an internet superstore for beauty (skincare,makeup,hair)/bath/fr agrance items. You'll feel like a kid in a candy store! From the customer just looking for a basic, to the customer who needs counseling for their beauty product addiction,   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I have been very satisfied with my experience with Sephora.com Online Store. I have ordered products twice, and my products arrived on time in both instances. Ordering from Sephora online has been very easy and seamless - I never have to go to the   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

best make up shopping store

by makeupfreak, December 17, 2007
i love shopping here. customer service is great and to mention how you can always take stuff back even if you have already used them for a full refund or exchange. and not every store does that but they do love shopping here cause i know if something goes wrong with my order or product i will be taken care of . thank you sephora you guys are the best.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

worst place to shop will never go back

by je2180, October 17, 2007
I went to the sephora store on Madison and was looking to buy some items for gifts and while inside I came across lipstick that I assumed was a tester so I used it only to find out it was not when the clerk said you cannot use new lipsticks I apologized and offered to buy it when nothing happened I assumed that was all.

I continued to shop and was going to buy a lipstick some nail polish i also had a new lipstick in hand and put it down momentarily only to have the same clerk come over and ask me where was the lipstick that I had in my hand I was shocked and he repeated that I said I had put it down to try on nail polish he asked me put it where and looked to find it by this time I was furious and asked if there's a problem he said no after all of that I left everything in the store and left embarrassed and uncomfortable i will never shop there again ever where i was a long time client to be treated this way is humiliating and wrong





x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Fabulous - best in show!

by customerisking, September 24, 2007
Sephora stores and Sephora.com have wonderful Selections, hard to find products, fabulous customer service, great 'freebies’ and they are price competitive.
A couple years back I picked up a cosmetic in Italy because no US store was carrying it. But just recently Sephora started to! I've never had a problem and order over a dozen times. Products are returned in store- no questions asked if there is a problem. Associates are not commission based, so they don't push products on you like in the department store. Couldn't be happier!


  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Sephora.com is one of my favorite websites to visit because I know that every product they carry is the newest and greatest of it's kind. It's very easy to navigate and find whatever you're looking for. And even if you don't know what you're looking   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Fast, efficient, fun.

by hisbridenj, March 19, 2007
Sephora has had a long and strong reputation for providing top notch products. I have shopped at their retail store for some time (which I ADORE because you get to try it before you buy it) and was happy to start ordering from them online. One of the   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Join the mailing list!

by darcybel, March 11, 2007
Join the mailing list! They send codes for free gift with purchase---November & December they have great gift bags filled with products. Great sales but everything goes really fast! Great selection & any problems with your order Customer Service is really nice!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

GREAT

by xanadugirlz, March 6, 2007
I love sephora (always go look for a coupon code first oftentimes there is a GREAT free gift) they have EVERYTHING you could ever want, and things you diudn't know you wanted until you see them.
delivery is quick
I have recieved 2 items before by accident but they let me keep the extra free
satisfaction 5 stars

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Has everything I need!

by arianna727, March 6, 2007
I love Sephora. It's like a toy store for women! It has every kind of beauty need you could imagine. The prices do creep up (who would pay $30 for lip gloss????) but the quality matches.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 4/5.0 store rating
 
I make a few big purchases at Sephora every few months. They have a great selection of cosmetics, including make-up, fragrances, hair care, products for men and a lot of great gifts. They have a deal that you get free shipping with every purchase of   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 4/5.0 store rating
 

Great experience

by lilycz, February 19, 2007
I had the same experience with Ulta.com. They don't honor the coupons no matter how many times you enter it - even when it's not expired. Sephora is so much more customer friendly than ulta and there are only very few exclusive items that bare escentuals has on the ulta website.

I would definitely order from Sephora every time.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Oh Sephora.com! How do I love thee. Let me count the ways! 1. Amazing selection: Sephora.com has a huge, almost overwhelming selection of makeup, skincare, haircare and fragrance. I swear I visit the website at least once a week just to see the   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I had asked the store a question about make up products via e-mail 3-4 years ago (and kindly they replied), but I didn't buy anything then, and actually I had never bought anything from them until the last month. I had visited their online store, so I   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I would like to register a formal complaint about Sephora.com. My first complaint deals with the website and the amount of time I wasted trying to place an order. After repeatedly trying to place an order ultimately it would not accept my credit card   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Stick with the name brands.

by tp-od, November 3, 2006
Generally, I like Sephora. The selection and quality of merchandise is good. I do recommend sticking with the brand name things they carry. I have purchased two Sephora brand items and had very bad experiences both times. I'm always delighted with the brand name items. I purchased Sephora brand lip gloss and it is GROSS. It is sticky and smelly, avoid it at all costs. Also, I purchased a Sephora makeup brush that had black bristles and left black dye all over my face. I had to wash it and soak it a long time to get all the residual dye out of the brush.

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I never even heard of Sephora a few years ago. I must have been living under a rock. I still have not been inside a Sephora store. But I sure have been inside the Sephora online store! Like a kid in a virtual candy store, I love browsing around   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
My recent two experiences at Sephora.com have been terrible. Their site can only be reasonably viewed using IE, not Firefox. With either broweser, the speed is extremely slow, even with a DSL connection. Worst of all, if there is any technical problem   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 4/5.0 store rating
 
The Upromise program has definitely opened my eyes to the joys of online shopping. While I have shopped online before, it mostly entailed unique Christmas gifts or Ebay. When browsing the shops that participate in Upromise, I came across   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Easy to find what you're looking for; the delivery is on time

by lyuba, April 13, 2006
On a rainy night I decided to go shopping on-line, since the stores were already closed. I found myself looking through a sephora.com site and was very pleased to see all the collections they had. I order many make up products and guess what? I actually got them on time, the order accuracy was perfect. Overall I was very pleased to find everything I needed in no time and get it under my door in time.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Love the store, love the site

by pocogatto, April 3, 2006
I'm guessing not as many boys write reviews for cosmetic and skin websites. But yes, even the busy boy with sensitive facial skin and a true love of moisturizer has to get the goods somehow. What I will credit the website with is that you can find brand names and products that your local store may not carry or is out of. But I don't care for the set-up. It's easy to read through but loses something without having a picture to see for all the items available. I feel like it could be, since I can't think of a better description, prettier. Especially given what Sephora sells. I could go on about the prices here, but I'm willing to pay more for better products. It's best to find a brand that works for you before dropping hundreds of dollars on several and encountering problems. My shipment came in a timely 8-10 business days as the company said it would. Not much else to add. If you find yourself spending a lot of your freetime among the counters at the store, there's no reason you'd dislike the chance to shop Sephora from the comfort of your computer.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Wonderful! My favorite online store!

by bethprud_2006, February 28, 2006
Sephora is my heaven! All of the beauty products you could ever want, all on one website! I am totally addicted to this place. I love the ease of navigation of the website, the variety of products, the free samples, and that you get free shipping on orders over $75. I have also found Sephora to be extremely easy to work with. They are extremely lenient with returns and always friendly and helpful. If you love makeup, haircare, skin products, and beauty products in general, Sephora is the place for you! The only thing I could see as a drawback is that most of their products are pretty pricey. It is great if you love high-end cosmetics, though.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Sephora is fabulous in a mediocre world

by floridablond82, January 28, 2006
I adore Sephora. Everything experience has been a pleasure. They have the easiest and best return policies as well. They pay, and it doesn't matter if you opened it or not. Wonderful for some makeup mistakes we have all made. Free shipping, free samples, and I have found codes for deluxe samples that are just to die for. Almost full size products you get to try for free. Plus, they have EVERYTHING you can think of that's in the high end beauty world. Like most girly girls, I'm difficult to please and have bad online experiences, but Sephora is consistent and fabulous! Plus it all comes gift wrapped, and you get to choose your shipping method. I hate UPS, and I love that I can get it delivered to my actual mailbox within 3-4 days of ordering. Did I mention how much I love this store?

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Good & Bad

by andieliz, December 3, 2005
I think I should be a professional reviewer of sephora because I shop there obsessively! Though, everything has their good and bad - here is sephora.com The Good: Sephora.com is a great way to stay connected to all the beauty products that you love,   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

A Great Way to Shop Beauty

by beautyadvisor, November 21, 2005
As a lifestyle and beauty reporter, if someone in one of our focus groups asks for a product, my first stop is usually Sephora.com. I also frequent the store, when I am working on reviews, because packaging, instructions and scent are very important to our readers.

Sephora is also a great way to send gifts, they come so nicely packaged and they really feel like a gift.

The only negative is they are sometimes out of my editor's favorite Make Up Forever Concealer. Since we recommend it so often, we always get e-mail when they are out.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

I love Sephora!

by annaalston237, July 30, 2005
I love Sephora the store, so I definitely love the ease of shopping for all of my favorite products online!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 4/5.0 store rating
 

easy and you'll love all of the different types of products

by ashleymarie00, June 8, 2005
Sephora is a very good site to order beauty products off of because they have the biggest selection of make-up and perfumes. They have almost any brand you could be looking for. They have very good customer service. They have awesome order accuracy and delivery speed.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

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