Sears

Excellent Service! No problems and the phone arrived earlier than expected! Thank you very much!

 I would shop here again

Great transaction. Delivered early.

 I would shop here again

Product as described, and priced right.

 I would shop here again

Shoes were in stock and delivered on time!

 I would shop here again

I ordered the BT-1016 3-Pack batteries for Uniden cordless phone handsets. Instead, I was shipped BT1008 batteries, which do not fit into the Uniden phones.

 I would not shop here again

Great Service...

 I would shop here again

I bought a dishwasher from Sears.Com. I agreed to pay them extra to deliver it, install it and take away the old unit. I also paid for an install kit.  They kept me waiting 10 days for delivery. At 11:00am on the delivery day, I called to ask them   Read full review...

 I would not shop here again

I ordered 1 rug and got and paid for 2. I keep both as I could use both.

 I would shop here again

It was good.

 I would shop here again

ok

 I would shop here again

We looked at the products in the store with the help of a good salesman, but we decided on a model that was not carried in the store. I ordered it on the 19th on the internet after an internet chat and a phone conversation. The phone was more helpful due to the immediate answers. It arrived in Cedar Rapids on Tuesday the 22nd. We are very satisfied with our purchase.

 I would shop here again

I am an extremely unhappy customer of Sears. My husband and I purchased all new kitchen appliances in September and by January, our fridge completely broke. It took Sears 3 days to come look at our fridge and diagnose it, now it is going to be TWO WEEKS   Read full review...

 I would not shop here again

Very quick and easy. Only wish the tax and discount breakdowns had been visible on the screen where I actually made the purchase. I did not know the total until the following day and it was not broken down for me. This is the one improvement I would suggest. Thanks

 I would shop here again

Worst customer service EVER. I have talked to 14 different customer service representatives and every single one of them has given a different reasoning and resolution to the issues on my order. They refuse to follow through with their promises and fulfill their own promotions due to their incompetence and horrible item assignment system. My order somehow got screwed up and not even managers can fix it. Before even contacting them I had 5 duplicate charges on my credit card. FIVE. They have no idea what they are doing and in this single order I have gone from loving Sears and buying things from them my entire life to wanting to never ever hear their name again much less buy from them. This is an outrageous situation that has no resolution is sight. Go elsewhere if you can. If you can't, rethink your purchase and buy a different item.

 I would not shop here again

It was so simple and saved time over driving around to find it.

 I would shop here again

3 to 5 day instore pickup. Today is day 6 and no bed until Wednesday (day 8). drawers were delivered and arrived in a timely manner. Thus the yes to question 7. man on phone was rude.

 I would shop here again

The product was shipped AND arrived BEFORE the projected delivery date: we were surprised and pleased.

 I would shop here again

GOOD TO DO SHOP AT SEAR'S

 I would shop here again

We are always satisfied when we shop at SEARS. Have been shopping at SEARS stores since the 1940s.

 I would shop here again

I slipped in,moved around,came down the escalator,put my tool on the counter,paid and left.

 I would shop here again

Good service

 I would shop here again

Got here a lot faster than i expected!

 I would shop here again

Not the easiest or most user friendly web interface, but it works fine.

 I would shop here again

I ordered 2 folding tables online (stated in-stock), 3days laterI went online to check shipping status and my order had been cancelled the day after I ordered it (I wasn't notified by email). I called Cust. Support and was told that the item was out   Read full review...

 I would not shop here again

Yes

 I would shop here again

No problems at all. Great price, great product!

 I would shop here again

SEARS SERVICE IS HORRIBLE!  Save yourself a lot of aggravation and buy your appliances elsewhere. 

We recently ordered $2,500 LG washer & dryer and REGRET giving Sears our business. Their two hour window for delivery and installation was MEANINGLESS: we wasted an entire Sunday afternoon just waiting for them. They DID NOT arrive on time, and did not call to give us a better estimate of their arrival time.  Once they arrived, they were in a tearing rush to leave and therefore, did a sloppy job of the installation.

We have had to call their customer service several times to rectify the installation issues. Their operators are unhelpful and routinely disconnect you while you are waiting to speak with someone on the phone.  Waiting to speak to a supervisor is an exercise in frustration because they just drop your call while you wait, so you end up calling them again and again. 
We have had NO SHOW two days in a row and have wasted so much time waiting for someone to arrive to fix the installation issue, they just keep rescheduling us! :(  

TOTAL WASTE OF TIME AND POOR CUSTOMER SERVICE AND BAD EXPERIENCE OVERALL!

 I would not shop here again

Great Job! Thank you. My Dad on the other hand did not shop at sears for over 55 years, over 1 day old under wire bra that broke and cut Mom and Sears would not take it back!

 I would shop here again

It was easy and quick.

 I would shop here again

great

 I would shop here again

Had to pick up the item at the only nearby Sears that carried it. However, they stayed open until 11 pm and I could get it the evening that I ordered! I'm happy!

 I would shop here again

I placed an order online, it said you had 4 christmas trees left, however after I placed my order I received an email about 2 hours later indicating you guys had sold out on the trees. I am very dissapointed. Please make sure to update your supplies better in the future, si customers don't go through what I experienced.

 I would not shop here again

Great customer service when picking up item. Very efficient and friendly individual.

 I would shop here again

Website was easy to deal with plus immediate email reply. When pick-up at store was unavailable then they waived the delivery charge to my home. Excellent experience!

 I would shop here again

Just horrible service. 
YOU DO NOT HAVE MY AUTHORIZATION TO PROCESS THIS ORDER  This is credit card fraud!! I cant even get it cancelled.
to Sears
This thing is so fouled up it is pathetic. I am in Hawaii, I was in the process of ordering a mattress topper and pick it up at the Hilo Hawaiii store. I do not need this mattress topper back i n Pennsylvania, I AM NOT THERE why did you ship one there??!!!
Your representative did not understand ENGLISH well and got this messed up. I called back and found out that you do not have store pick up available on this item in Hilo Hawaii, although there are two of these in the store now. I have been trying to get this thing ordered and cancelled for 2 hours. What a mess Sears.com is!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 I would not shop here again

THIS PURCHASE WAS A CHRISTMAS GIFT AND ONLINE IT STATED THAT IT WAS TO BE DELIVERED BETWEEN DEC 20TH AND DEC 24TH. IT ALSO STATED THAT I WOULD RECEIVE AN EMAIL LETTING ME KNOW WHEN THE ITEM WAS SHIPPED. I PURCHASED THE ITEM ON DEC 14TH AND TO PRESENT(DEC 19TH) I HAVE YET TO REVEIVE AN EMAIL TO LET ME KNOW THAT IT HAS BEEN SHIPPED. APPEARS AS THOUGH SOMEONE WILL NOT HAVE A CHRISTMAS GIFT TO OPEN ON CHRISTMAS DAY.

 I would shop here again

Navigation on website needs improvement. Found the product on the site 2 different ways. First way said sold out, the second had the product in stock.

 I would shop here again

Use if I have to.

 I would shop here again

Good

 I would shop here again

I offered to pay FedEx 2 day to get my gift prior to Dec 18. I still don't know if I will get it and we must present gifts without this one in hand. I failed to plan ahead further and we didn't come up with the idea till it was too late seemingly since we cannot get the product. Trying to get the product has been frustrating.

 I would shop here again