Sears

Easy To NavigateI Extensive Inventory Sellection! 30 Day Price Guarrantee! by ppreacher777, February 26, 2003
I Love Sears.com Because it is Easy To Navigate To What You're Looking For! And They List More Items Than Any Other Retailer I Know! Take Walmart For Instance,They Don't List Hardware,Tools,Automotive,Sporting Goods,Etc...Half Thier Store is Not Listed   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Purchased a Frigidaire microwave with... by Rosanne_dt1, February 25, 2003
Purchased a Frigidaire microwave with an extended warranty. Almost immediately, the micro started rusting inside...called repair department and scheduled an appointment, but they never showed and didn't give an explanation when I called to follow-up.   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

I wish there were a rating of 0 stars. by mr_pitiful, February 10, 2003
I ordered a crib (crib #1) from Sears.com on January 30. The ordering process was easy enough, and I placed my order without a hitch. My wife and I were very excited about the crib we had ordered thinking that the process of finishing the nursery was   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Sears ~ Avoid Sears.com if you are looking for clothes, parts or a deal! by 2buzy, January 10, 2003
If you were to ask me if I shopped at Sears much, I'd tell you no. Yet my credit card statement would tell you differently! That's because even though I don't shop often at either Sears I do tend to buy a lot every time I do!   Read full review...  I would not shop here again	Overall Rating:

Poor repair service. by trouttoes, January 8, 2003
Repair Service is very poor. I waited a week on service and even after telling them the part I needed when I scheduled my appointment, the Tech didn't have it, now I have to wait another week or two before my garden tractor is   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Don't expect too much, and you won't be disappointed. by mwaxenberg, December 23, 2002
Sears.com is the Internet version of warehouse shopping. If you want service, go elsewhere. On the plus side, Sears offers a wide selection - especially of good-quality major appliances - and you can get good prices if you're patient. My most   Read full review...  I would shop here again	Overall Rating: Customer service:

Worst on-line experience ever!!! by johanc, December 20, 2002
Ordered a product from Sears.com. The first time they shipped the wrong item, the customer care guy was very apologetic about the mistake. Apparently Sears.com cannot send you the correct item you actually have to send the original back for a refund and   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

<b><i>Sears</B></I> - Where This American <i>Does Not</i> Shop by kristinafh, December 12, 2002
I'll be honest with you. I have a huge chip on my shoulder where Sears is concerned. I've known Sears since I was a little girl and at that time, it was the place to go when you wanted to buy quality tools. Over the years, Sears   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

I placed an order for... by Exhausted_dt1, December 6, 2002
I placed an order for a Frigidaire cooktop on 11/26 and was told that it would not be available until 12/9. Meanwhile, I found it online for over $100 less and in stock. Sears.com posts a pricematching policy. I decided that I would give them the   Read full review...  I would not shop here again	Overall Rating: Customer service:

Excellent customer service. and Honor by smurph3, December 4, 2002
I orderd a washing machine that the store didn't have on the floor. It was deliverd to the store as communicated. When we got it home and used it. We found it was less efficient than what we hoped for. We took it back. the salesman was very polite and   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

On-line price match a joke ! by cbalo450, October 26, 2002
Sears refused to honor on-line price matching of Goodyear tires. I even provided the required paperwork like they requested and their comment was " if we match this we'll lose money " DUH ! Its your ball game Sears but its my money ! I bought the tires   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Do not waste your time! by xixa, October 10, 2002
I decided to give sears.com a chance and ordered a Sony CFD-S40CP boombox on February 20,2002. My credit card was charged the $137.79 the same day. After waiting for more than three weeks, I decided to go to Sears to see what was happening. Guess   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Sears.com by spunky110, September 29, 2002
We were happy with the selection and fair price. However, the website indicated at the time of purchase our cooktop would be available after 6-9 days. After 10 days my wife called and they indicated it would definitely be available by the end of 4 more   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

sears.com by dhonan, September 27, 2002
I have purchased over 50 products from sears.com over the last year and the experience has always been great. Good phone service, fast delivery, easy to compare products, wide assortment, etc. For appliances, they have more than any other site I've   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Will not order through Sears.com again! by tinky2, September 23, 2002
We had purchased a washer and dryer 4 years ago. Come this year our dryer went out. We called the local parts store for Sears and they did not have the part we were looking for. So we came online to see if they had it and how much. We figured it was a   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Don't go there! by bhamblues, August 27, 2002
I give Sears.com a five star rating for the worst on-line shopping experience I have ever had. We ordered a washer and dryer to be delivered to our home. We shopped the site, placed an order and received a confirmation. Then began the trouble.   Read full review...  I would not shop here again	Overall Rating: Customer service:

Sears.com, one click and there is everything you need. by biederman, August 22, 2002
I started shopping at Sears.com one year ago, when our local Sears store did not stock a PlayStation 2. I got on Sears.com and ordered a PlayStation 2 for my son for his birthday. The ordering process was easy and fast. The shipping time was great-it   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Overpriced on items by Renee5297, July 2, 2002
I have shopped at Sears.com a few times. I prefer not to because they are higher priced on most of the items they offer. The times I did buy were from the christmas catalog and I entered the order online. The web site really does not offer much to buy. I   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

The Odyssey - www.sears.com by jaxmom28, June 28, 2002
I am being transferred out of state. On the whole, we’re all very excited and think this will be a great move for our family. We called a real estate agent and listed the house we’ve lived in for the last five years when   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

I ordered a JVC VCR... by ydecelis_dt1, April 22, 2002
I ordered a JVC VCR from Sears online. It started malfunctioning LESS than 30 days after we received it. Since it was ordered online (and shipped to us - we paid the shipping cost too), they should have let me return it via mail (out of their own   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Say Sears.com and Shop by Brands! All You Ever Need To Buy Is Available by charles, April 21, 2002
It's amazing how the Internet revolution has brought a new life and a new version to an old success story. It just so happens that a traditional brick and mortar set of stores such as Sears is now richly benefitting from a new commerce platform. Just   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Unless you need to touch it... by bechandra, April 6, 2002
What an exquisite experience -- cruise around Sears.com, click appliances, click washers, look at the models, colors and dimensions, make a decision. Want it delivered? Click yes. Want your old machine taken away? Click yes. Click BUY! It's that   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Sears.com: Is this where the Internet shops ? by strategery, March 7, 2002
It would not be much of an exaggeration to say that John Sears invented modern retail shopping. The twentieth century version of shopping was largely fashioned after the stunning success story of the Sears stores and the ubiquitous Sears   Read full review...  I would not shop here again	Overall Rating: Customer service:

Sears.com - I'll miss it like tooth decay by gtoreo, February 25, 2002
The worst shopping experience ever in my entire shopping life. STAY AWAY!!! I just wanted a toaster oven. I work two blocks from a Sears and the .com gives you the option to pick it up at the store! Heck yeah, save on shipping, still get the discount   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Old Reliable, with a few loose ends by Godai-kun, February 16, 2002
Overall, my experiences with Sears.com have been quite good - the is clearly one department store which has given some thought to its online presence. However the site and the people behind it are not perfect, and could stand some improvement in a few   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Avoid Sears.Com by bigmike5, February 13, 2002
I ordered a washer machine via sears.com. The website told me I should get a ready-to-pickup confirmation in two to three days. No problem. I'm patient (I thought). Ten days later, still no washer. I called the sears.com people, they are researching   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Sears on-line "matching price" offer goes on vacation. by abadjw, February 11, 2002
Sears on-line offers a “matching price” deal they do NOT honor. This is what they print. "If you find a lower price (including shipping, handling and delivery) on an identical branded item currently available for sale and delivery in your   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

The worst online shopping problems I've ever had by jtjackson, February 9, 2002
I was looking for a certain Pioneer DVD player. MySimon said that Sears.com had the best price, so I decided to give it a try. Big mistake, and here's why: First of all, to save shipping, I opted for in-store pickup. Unfortunately, the   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Worst customer service by weiliu76, February 6, 2002
Take a look at my experience with them. 1. Order a TV on Jan 20, store pick up, original pick up time: Feb 1. I reviewed the order before submit, after submit, 10% off is gone. Called three times to correct the error. 2. On Feb 1, call   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

When no one else has it - try <I>Sears.com</I> - Sears Online Store by bops_mom, January 3, 2002
Like most of you, I own a vacuum. It's only a couple of years old and a well known brand (Eureka). I'd have written on it, but alas, Epinions doesn't have it listed (least not last time I checked). So, what does my vacuum have to do with Sears.com   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Mixed experiences by stevelt, December 30, 2001
I recently purchased a home theater receiver online. Rather than pay shipping and wait, I was happy to see that Sears.com gave me the option to pick it up at a local store. I received an order confirmation from the local store within about an hour, and   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Where's my part? by brewmaster, December 28, 2001
On 12/20/01 I called Sears parts department and ordered a timer assembly for our Kenmore dryer. Everything with the ordering process went fine and they said I would receive the part on 12/26/01. When my part was not delivered on 12/26/01 I   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

<b>The worst customer service I have ever had</b> by Ravenskya, September 10, 2001
To put this in perspective I'll have to give you some background. Our company held a contest and the winners were to receive 52inch TV's. Since the two winners of the contest were employees of our remote terminals it was decided to order the   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

SHOP AT SEARS by kittynb, September 6, 2001
I just bought a bed through Sears on line for my daughter and we loved the service the friendliness and the efficiency in which this bed came to us...I have always trusted Sears for Christmas and such...they deliver anywhere and when they give you a   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

this is about Sears.ca (Canada) by talisa, August 6, 2001
I know that I am supposed to be reviewing Sears.com but I have only used the Canadian version. I imagine that most of the things I say about Sears.ca will be applicable to the US version. Over the last few months I have ordered a number of   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

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