Sears

Full review
1) After attempting to purchase a TV from Sears.com, I was denied.  Sears.com stated the TV I wanted to purchase was available, so I ordered one.  Then I received a confirmation email with my order # and expected delivery date.  Two days later, I received another email (not a phone call), telling me the TV was not available.  No substitute TV was offered and my order was cancelled.
2)  I had previously asked Sears.com if they had a ship-to-store option that would allow me to avoid shipping charges, and they said no.  As it turns out, the "Store pickup" option is just that.  Unfortunatelty, the web site did not list that option for the TV as it was "out of stock" for store-pickup.  However, it said I could have it shipped to my house.  Weird.
3)  After attempts to find out what happened with my order, I was informed that only the closest warehouse to your location can send you any products.  It seems that if there was one TV left in California, and only one person ,say in Texas, wanted it, the TV would sit in the warehouse forever.
4) So, now I cannot have the TV shipped to the store to be picked up (out-of-stock), and I cannot have it shipped to my house, even though the website still had it listed as in-stock for delivery.
5) Each time I contacted customer service, I used my original order # so they would know what I was talking about, but they apparently don't have any type of organization or tracking system to record previous communication.