Sears

Full review
I placed an order at Sears.com on November 8, 2007 and Sears charged my charge card on November 8, 2007 for the whole amount.

I received partial order on November 13, 2007. I called on November 13, 2007 and they said they are going to ship from another location.

On November 14, 2007 I checked on my order and no tracking number. I e-mailed Sears and this is their reply from November 14, 2007 “We appreciate your baby clothing purchase from sears.com. We reviewed your order and saw that the bibs will ship separately. We will send the tracking number once it ships. We apologize for any inconvenience.

On November 15, 2007 – still no tracking number. I e-mailed them back and stated “How much longer on this order. Please advise on a ship date. These are men’s bibs and not for a baby. This is my 3rd request.”

On November 15, 2007 they replied “We appreciate your choosing to shop on line at sears.com. We apologize that your shopping experience with sears.com has not met your expectations due to this delivery problem. A tracer will be placed with UPS for your order of a bib overalls. The UPS tracer can take up to 8 business days to complete If the package cannot be located and delivered, a claim will be filed and we will issue a full refund for the missing item(s) back to your account. If we are unable to locate the missing item(s), you will need to place a new order for the merchandise either by returning to http://www.sears.com or calling us at the number shown below.” I e-mailed them back and stated” Please note there was never a tracking number assigned to the men’s bibs. I was told previously that Sears has not ship the item.” They never replied back.

On November 18, 2007 I requested status for the 4th time by e-mail. On November 19, 2007 they replied “A portion of your order was shipped and delivered to your porch on November 13, 2007. The remaining portion of your order has not yet been shipped. We have requested that the vendor be contacted about this item to see when it will ship out. Once this information is available, we will contact you by email with it. We apologize for any concern that this has caused you and thank you for your patience. We appreciate your business and hope you will continue to make Sears your choice for quality and value. Look for Great Ideas throughout the store and find Sears exclusive innovations from great brands like Sony, Kenmore, NordicTrack, Craftsman and Reebok

On November 27, 2007 still no tracking number or e-mails. I called them and requested status and they stated they will need to check with the manufacture. I told them it should have already been done. They said there is nothing that states status was ever requested and it will take a few days. I just requested my order be canceled and my charge card credited. It was never credit.

On November 28, 2007 I e-mailed them again and stated “I requested the balance on my ordered be canceled since your company can't provide the item. Sears changed my account on Nov 8th and never shipped the bibs. This is the 7th time I have contacted your company. Your customer service has not taken care of this problem. How many times do I need to contact you to correct this problem? Over a week ago Sears Customer Service said they would check with the manufacturer. I called yesterday and they said a request was never made.
They have not replied. I also sent the same e-mail on to the customer relations e-mail address and they also have not replied.

They took my money and never provided the item! It has now been 22 days. Each time I e-mailed them – I forwarded the previous e-mail.