Sears

Might be one of the worst customer service experiences ever.  I tried to place an order online (a gift for someone else) and forgot to uncheck the box indicating that my billing and shipping address were the same. (Yes, that was my fault, but most   Read full review...

 I would not shop here again

My expericence at Sears online is dissapointing.  I feel Sears has really gone downhill since merging with kmart.  I purchased a dishwasher and cooktop.  I was also going to purchase a dryer.  The dishwasher didn't fit right and I   Read full review...

 I would not shop here again

I just bought a LG Washer on this past September. The item arrived on time with no problem at all, it’s been already installed and working beautiful. We are very happy with Sears service.

 I would shop here again

Nothing but trouble.  I ordered an item for in-store pickup in August.  It is now October, and while I have received notices the item is ready for pickup, and I have called the store to confirm, it is not there when I show up in person.  Their phone system regularly hangs up on me and/or transfers me to random departments.

And their "ready in 5 minutes or you get a $5 coupon".  Apparently that only counts if they find the item.

Previously I had a poor experience buying a washer.

Move on, Sears is dead dead dead.

 I would not shop here again

I am trying to buy a dishwasher from Sears, so far without luck.  Researched the brand and model I wanted, and found it at Sears.  The website said it was available for almost immediate delivery.  Went into my local store on 9/08/09 (I   Read full review...

 I would not shop here again

After under 5 years our Kenmore Elite HE3 front loading washing machine was not working.  I looked on the internet for an appropriate place to order a service call and found one from sears.com.  I was unable to access this for some reason and   Read full review...

 I would not shop here again

I just got a 40" LCD TV from sears on Aug 6th, I picked it up within an hour of paying for it. Now a week later they left me a message to tell my order from the electronics dept is ready for pickup. SO I call and sure enough my 40" LCD TV is waiting for me. Should I go and pick it up again? ??????  I think I'll just wait and see if I will ever get a bill

 I would shop here again

I will never use Sears again.  We ordered a brand name Shower curtain rod item (Franklin Brass) and received a generic item. 
When I called Sears.com to explain the situation the CSR (who was nice enough) only told that it should not have happened but could offer no explanation as to why Sears shipped a generic equivalent.   I went back to the website to make sure I did not make an error in ordering the wrong item and there it was, Franklin Brass shower curtain rod with the same item number as on my invoice.   When I researched the cost for the item I actually received, Sears was about 30% higher. 

What a rip off!! In my opinion, advertizing a brand name product and shipping a lower quality item this borders on fraudulent.  Now I will waste time returning the item to Sears and buying the item I want from another store.   That was the LAST time I will use Sears.com or Sears for that matter.

I wish I could enter "0" stars because one star is a gift!!

 I would not shop here again

Very bad experience from sears.com.. ordered coleman tent, made sure I picked one "in stock ready for delivery" confirmed my delivery dates for shipping before I placed the order.. 2 days later called to see why items not shipped yet was told it could   Read full review...

 I would not shop here again

I was promised a dilvery rebate for 2 major appliances dilivered on seperate days. Sears refused the second rebate after calling their rebate center 7 times.

I had nothing but trouble getting a match price refund after finding a TV that sold locally for less. Department manager would not even speak to me. Afer contacting the store manager I was able to resolve this matter.

 I would not shop here again

I am unbelievably upset with Sears.com. I ordered a lanwmower from them on May 25th, they advertised free shiping...wow, sounded great! After giving my billing information I received notice that the product shipped out on May 26th and I should receive it in 2 or 3 days. It is now June 1st at 4:30 pm and UPS has not received the package. First phone call to Sears.com I was told "oops, package didn't ship, they will check into it" and I will hear from them in 2 or 3 business days (standard reply). Email from Sears.com the following day telling me the package did ship but UPS won't let them start an inquiry for 8 to 10 business days. Today I called UPS who said they did not receive the package to contact Sears.com. I figure at this rate, I will be able to mow my lawn (if I'm lucky) once before the snow flies in November.

 I would not shop here again

Sears sells items it does not have (?). Past summer ...  It took a week for me to figure out sears does not have the item which should already be shipped. Sears did not call me or has sent me a note. Best of all ... I received an email from   Read full review...

 I would not shop here again

1) After attempting to purchase a TV from Sears.com, I was denied.  Sears.com stated the TV I wanted to purchase was available, so I ordered one.  Then I received a confirmation email with my order # and expected delivery date.  Two days   Read full review...

 I would not shop here again

The service was terrible service and totally disappointing. After spending an hour online trying to order appliances, and speaking to a customer service rep (that was no help at all) I got frustrated and selected the customer help service.  They called right away but they did nothing to help me complete the purchase.  After an hour on the phone and finally being insulted by the credit guy Eric, I gave up and took by purchase to another online retailer...and saved $200. Too bad they lost a loyal customer.

 I would not shop here again

I haven't been that big of a user of Sears or the Sears web-site, but when we started looking for a new refrigerator, it turned out to be a great place to shop in town.  Looking through the choices, we ended up figuring out a couple of options that   Read full review...

 I would shop here again

I have been trying to order a Sears garbage disposal online for an hour, and just gave up.  Prior to that, I walked out of the Sears store because none of the sales persons could answer any of my questions about their different models.

The Sears/Kenmore disposal #60572 is what I want, but I will probably end up paying more for another brand because buying from Sears is so difficult.

I read that Sears is not doing too well right now.  There is a reason for that!

Doug in Portland

 I would not shop here again

I love this place for buying a TV.  My local store employees are far more knowledgable than Best Buy and didn't try to push the highest priced TV on me before asking me what I was looking for.The service plan is far superior to Best Buy   Read full review...

 I would shop here again

Sears.com is a scam as far as I'm concerned. I ordered a plasma TV online. After 4 days, I received an e-mail saying that the TV I ordered was not available. How could that be, I thought? It's right here online. I tried ordering it again. Same thing. The   Read full review...

 I would not shop here again

Sears delivery services delivered my appliances on time and installed them within 30 minutes.
A great experience and the appliances are working well.

 I would shop here again

I bought a video camera from Sears over the past holiday season. I waited fairly patiently for the information to post on UPS. Five days later it said "waiting for update". UPS said they indicated they WOULD ship but hadn't actually sent it   Read full review...

 I would not shop here again

Horrible is the best way to describe sears.com. Bought a boys bike in december for christmas. They shipped girls bike, called and confirmed wrong bike was shipped. They told us we were required to pay for correct bike (boys bike) and they would not   Read full review...

 I would not shop here again

I am by no means a Sears shopper, and frankly, I take pride in not being their target demographic.  I wasn’t even aware there was a Sears in Seattle until very recently, actually, when my vacuum cleaner died so completely that it now works in   Read full review...

 I would shop here again

I only wish it were possible for everyone in the United States to read this...We have been without heat since December 23, 2008 (except for about two hours!!!!)...Your Tech (and I hate to use that word) has been out at least 3 times and installed a new   Read full review...

 I would not shop here again

We had planned to purchase some sale items at the day after Thanksgiving Sale, two Magellan GPS devices. From previous experience, we knew even being there when the store opened at 5 a.m. they would possible be sold out before we could get to them,   Read full review...

 I would not shop here again

This is not by any means 'brief' but, it clearly shows how incompetent both Sears online, and Sears in-store service is. I will never shop at a Sears again. The following is my email complaint that details my experience and their responses to my   Read full review...

 I would not shop here again

We ordered an item online - paid for it and received the email that it is ready for pick up.  Went to the store and they didn't have the item in stock.  We were told we would have to contact sears.com to receive our credit.  Called for the credit and was told it would be 7 to 10 business days to get a credit even though they had our money in 5 minutes.  Unacceptable! Asked for a manager and was put on hold and then cut off.  Called again and left on hold for 10 minutes with no response.  Called customer relations and was transferred to the assistant manager at the store that didn't have the item.  Nothing he can do...we will get a credit in 7 to 10 days.  This is a scam.  We will call the main office in Chicago as well as the General Manager of the store.  Sears has seen the last of our business.  Very poor customer service in such difficult economic times.  They better wake up or close up.

 I would not shop here again

Sears.com is very nice - I found it easy to browse and purchase, with great prices and selection.The ordering process was mediocre.  For this very heavy item, I was told that shipping would take 15 business days - which was fine with   Read full review...

 I would not shop here again

I have never seen such poor service in my life.  I ordered two fairly expensive power tools from them.  I never got the tools and it took months and many, many phone calls to get a refund.  I was constantly bounced around when trying to   Read full review...

 I would not shop here again

I bought a refrigerator off of Sears.com and am very disappointed with the service I received.  I chose Sears.com over Home Depot because the Sears had the fridge in stock, while Home Depot said they were out of stock.  Home Depot was about   Read full review...

 I would not shop here again

Our water softener devloped a crack in it. My wife scheduled a service call and was told that the $65 diagnostic fee can be applied to the Service OR replacement unit. I confirmed with the technician before he entered the house that there were no gimics, and that the $65 fee could be applied to a new unit, not just a discount off of Sears intallation, etc. YES I was told "it is a flat rebate from the purchase price of a new unit so you have nothing to lose"

Paid the $65, was told I needed a new unit, was given a coupon worth $40 for a small unit, $65 on a medium unit and $100 for a large unit (not the straight rebate as I was told before I paid). Tried to use the coupon at the store: "to get the $65, I have to also purchase the $139 service agreement" Was also told that "it can not not apply to items on sale"

 I would not shop here again

Wanted to purchase a part for a very expensive three year old washing machine. The part was in stock, but about $40 more expensive than most other parts stores.

 I would not shop here again

I, like some others I've seen here, had problems with accurate delivery times. The website says that if an item is ordered on Saturday, it should arrive on Monday or Tuesday. It took over a week for my item to get to me. I also had consistent trouble   Read full review...

 I would not shop here again

This is my 100th review so I guess its a milestone of sorts.I used Sears.com for the first time on September 16th. I purchased a clamp-on ammeter and an instant read digital thermometer,using "site to store" delivery. Ordering from the site   Read full review...

 I would shop here again

I am SO desapointed !!! My boyfriend and I bought an Espresso/ capuccino machine on sept 3rd on sears.ca. We had the confirmation, the money was taken on our credit card, we even had a delivery date !!! 2 days later... they cancel it because, they say there was a price mistake on the web site! SO WHAT ... it's too late ! It like if I have the article at home and they come back a few days later to take it back ! What kind of compagny does that ! This is not serious! I know I am not the only one in this situation, and I will go to court if they don't find a solution.



 I would not shop here again

On May 17, 2008 I ordered many items including a bed foundation for a friend who relocated to Austin, TX. Everything was delivered via UPS except the foundation, because it is a bulky item. The delivery was scheduled for May 27th, a delivery   Read full review...

 I would not shop here again

I have had nothing but trouble with an order that I placed online at Sears.com. I was looking for Wii Fit and the web site said they were available at a store relatively close to where I work. The site allowed me to place the order online, to be   Read full review...

 I would not shop here again

I ordered a shop vac from sears on 7/4/08 via the web site. They charged my credit card right away. The web site still shows the order is in process and will ship in 7-9 days I contacted sears on 7/30 - they tell me they decided not to sell   Read full review...

 I would not shop here again

I have been a customer of Sears for the past 11 years and this was my first time using Sears.com. I had a wonderful experience shopping on-line with Sears however, it turned out to be the worse experience ever trying to return merchandise to the local   Read full review...

 I would not shop here again

I ordered an upright freezer online from Sears. I set up the delivery date at the time. Around 10am on the delivery day I got a call saying they had to reschedule for another day a week or so later. THIS SAME THING HAPPENED TWO MORE TIMES before I finally got my freezer delivered. I had to take time off work FOUR different days. Their phone reps just yessed me to death but offered no help. NEVER AGAIN!

 I would not shop here again

Their Customer Service is rude and inexperienced. Sears representatives lie and this even includes managers and executives. It was so bad I filed a complaint with the BBB. While I was trying to get this resolved Don Eichhorn Regulatory Complaint   Read full review...

 I would not shop here again