Sears

I have never had such bad customer service online.  I waited for almost 2 months to receive half of my order and after 4 phone calls I am still waiting for my money to be refunded.  The clearance items that I bought were supposed to ship from a store but their system never located any available items and apparently thought it was ok to just forget about the order.  The 2nd and 3rd times that I called the manager told me I would get the shoes or my money back within 48 hours but I never heard from them again!  I just called and while talking to the customer service girl she asked me to call back because their system froze up.  So now I get to call them a fifth time.  I will never order from Sears.com again! 

 I would not shop here again

Absolutely, positively the worst online buying experience ever.  Sears on the whole has improved their merchandise and pricing in recent years and as such, I have been more open to buying from them.  In store service is not bad - but online -   Read full review...

 I would not shop here again

Total joke. I ordered a Garmin Forerunner 205 GPS on December 23. The web site showed it was in stock and ready to ship. I got a confirmation e-mail that my order had been placed. On December 24, I get another e-mail that my order had been cancelled. No reason, just cancelled.  I called them and they said the item was "not available."  I asked if that meant they were temporarily out, or would they not be carrying the item any longer. After a several minute delay, they said they were temporarily out. The rep said it was a 'glitch' in their system that showed it available.  I said since the item wasn't supposed to ship for another week or so, why not find out when it was going to come in, and ship it faster? Why not offer me the next model up for the same price since it was their mistake?

Sorry, can't do that, your order has been cancelled, have a nice day.

 I would not shop here again

good bye, sears! i bought bowflex pr1000 on Nov.27, nobody contacted me untill i got an email on Dec.21 stated that they delivered the product to me four times(dec.2,3 11 &18) but no one was home, so they returned the item to warehouse. It's unbelievable!!!!!! Usually, they called me to confirm the delivery date and time for my every purchasebut not this time! they didn't leave any notice in my mail box or call my cell phone after several unsucess delivery, that's is strange! they even lied to me and told me they have left voice message to my cell phone. what the fxxk, i don't have this service from my wireless provider. i suspected they did something wrong at the internet pricing. it was sold at $499 and in stock. i sent them a letter to express my experience but so far no one contact me. anyone has a solution on this case?Is it a binding contract for purchasing something online?

 I would not shop here again

I have been shopping at sears in Chula Vista Ca for as long as I remember; today I had the worst experience with your "site to store" service.  I bought two sleeping bags from the SEARS site and went to pick them up as soon as I got the confirmation   Read full review...

 I would not shop here again

The Sear.com website was not working for me today (12/14/2009).  I was trying to order a table tennis table for store pick-up that was on sale for $349.99 (regularly $499.99), use a $5 off coupon, use a gift card, and pay for the rest with my credit   Read full review...

 I would not shop here again

On Black Friday, I ordered a Samsung bottom freezer refrigerator.  The transaction worked fine, and I was asked when I'd like it delivered.  I chose my date from the menu, and the transaction was completed.  I chose to buy at Sears because   Read full review...

 I would not shop here again

This was the worst on-line shopping experience that I have ever experienced. I placed my order for a treadmill. Since I was unable to be home during the time of delivery, I paid someone to come to my house to be there when it arrived. Just before the   Read full review...

 I would not shop here again

I placed an order for an item online and 15 minutes later I decided the product really wasn't for me so I decided to canel the order. I called customer service only to find out that the order had already been placed and I was not able to cancel it. I was told to refuse the order and when they got the item back my money would be refunded minus shipping. I will not shop at sears or sears online again.

 I would not shop here again

Terrible service.  Delivered the wrong item.  Kept me hours on hold on the phone just to talk to someone to correct the order.  Refused to replace the item in a timely manner. Sears doesn't belong in the online business!

 I would not shop here again

I purchased a grill for in store pickup using PayPal. The first store contacts us to say they only have a display model, so I have to call Sears to transfer the order to another store. Rather than transferring the item to the second store, Sears requires   Read full review...

 I would not shop here again

On 11/21/09 sears on line advertised select vaio netbook computers for prices ranging from $77.99 and up.  I made an attempt to purchase 3 of them one for each of my daughters and one for myself.  The computers were in my cart and I was ready to plug in my cc number.  The site just told me that the computers were not available to be shipped today and it never allowed me to complete my purchase.  Sears would not honor the price at all.  Do not shop at Sears, they do not practice fair consumer shopping strategies.  How about that, right before "BLACK FRIDAY" 

 I would not shop here again

Might be one of the worst customer service experiences ever.  I tried to place an order online (a gift for someone else) and forgot to uncheck the box indicating that my billing and shipping address were the same. (Yes, that was my fault, but most   Read full review...

 I would not shop here again

My expericence at Sears online is dissapointing.  I feel Sears has really gone downhill since merging with kmart.  I purchased a dishwasher and cooktop.  I was also going to purchase a dryer.  The dishwasher didn't fit right and I   Read full review...

 I would not shop here again

I just bought a LG Washer on this past September. The item arrived on time with no problem at all, it’s been already installed and working beautiful. We are very happy with Sears service.

 I would shop here again

Nothing but trouble.  I ordered an item for in-store pickup in August.  It is now October, and while I have received notices the item is ready for pickup, and I have called the store to confirm, it is not there when I show up in person.  Their phone system regularly hangs up on me and/or transfers me to random departments.

And their "ready in 5 minutes or you get a $5 coupon".  Apparently that only counts if they find the item.

Previously I had a poor experience buying a washer.

Move on, Sears is dead dead dead.

 I would not shop here again

I am trying to buy a dishwasher from Sears, so far without luck.  Researched the brand and model I wanted, and found it at Sears.  The website said it was available for almost immediate delivery.  Went into my local store on 9/08/09 (I   Read full review...

 I would not shop here again

After under 5 years our Kenmore Elite HE3 front loading washing machine was not working.  I looked on the internet for an appropriate place to order a service call and found one from sears.com.  I was unable to access this for some reason and   Read full review...

 I would not shop here again

I just got a 40" LCD TV from sears on Aug 6th, I picked it up within an hour of paying for it. Now a week later they left me a message to tell my order from the electronics dept is ready for pickup. SO I call and sure enough my 40" LCD TV is waiting for me. Should I go and pick it up again? ??????  I think I'll just wait and see if I will ever get a bill

 I would shop here again

I will never use Sears again.  We ordered a brand name Shower curtain rod item (Franklin Brass) and received a generic item. 
When I called Sears.com to explain the situation the CSR (who was nice enough) only told that it should not have happened but could offer no explanation as to why Sears shipped a generic equivalent.   I went back to the website to make sure I did not make an error in ordering the wrong item and there it was, Franklin Brass shower curtain rod with the same item number as on my invoice.   When I researched the cost for the item I actually received, Sears was about 30% higher. 

What a rip off!! In my opinion, advertizing a brand name product and shipping a lower quality item this borders on fraudulent.  Now I will waste time returning the item to Sears and buying the item I want from another store.   That was the LAST time I will use Sears.com or Sears for that matter.

I wish I could enter "0" stars because one star is a gift!!

 I would not shop here again

Very bad experience from sears.com.. ordered coleman tent, made sure I picked one "in stock ready for delivery" confirmed my delivery dates for shipping before I placed the order.. 2 days later called to see why items not shipped yet was told it could   Read full review...

 I would not shop here again

I was promised a dilvery rebate for 2 major appliances dilivered on seperate days. Sears refused the second rebate after calling their rebate center 7 times.

I had nothing but trouble getting a match price refund after finding a TV that sold locally for less. Department manager would not even speak to me. Afer contacting the store manager I was able to resolve this matter.

 I would not shop here again

I am unbelievably upset with Sears.com. I ordered a lanwmower from them on May 25th, they advertised free shiping...wow, sounded great! After giving my billing information I received notice that the product shipped out on May 26th and I should receive it in 2 or 3 days. It is now June 1st at 4:30 pm and UPS has not received the package. First phone call to Sears.com I was told "oops, package didn't ship, they will check into it" and I will hear from them in 2 or 3 business days (standard reply). Email from Sears.com the following day telling me the package did ship but UPS won't let them start an inquiry for 8 to 10 business days. Today I called UPS who said they did not receive the package to contact Sears.com. I figure at this rate, I will be able to mow my lawn (if I'm lucky) once before the snow flies in November.

 I would not shop here again

Sears sells items it does not have (?). Past summer ...  It took a week for me to figure out sears does not have the item which should already be shipped. Sears did not call me or has sent me a note. Best of all ... I received an email from   Read full review...

 I would not shop here again

1) After attempting to purchase a TV from Sears.com, I was denied.  Sears.com stated the TV I wanted to purchase was available, so I ordered one.  Then I received a confirmation email with my order # and expected delivery date.  Two days   Read full review...

 I would not shop here again

The service was terrible service and totally disappointing. After spending an hour online trying to order appliances, and speaking to a customer service rep (that was no help at all) I got frustrated and selected the customer help service.  They called right away but they did nothing to help me complete the purchase.  After an hour on the phone and finally being insulted by the credit guy Eric, I gave up and took by purchase to another online retailer...and saved $200. Too bad they lost a loyal customer.

 I would not shop here again

I haven't been that big of a user of Sears or the Sears web-site, but when we started looking for a new refrigerator, it turned out to be a great place to shop in town.  Looking through the choices, we ended up figuring out a couple of options that   Read full review...

 I would shop here again

I have been trying to order a Sears garbage disposal online for an hour, and just gave up.  Prior to that, I walked out of the Sears store because none of the sales persons could answer any of my questions about their different models.

The Sears/Kenmore disposal #60572 is what I want, but I will probably end up paying more for another brand because buying from Sears is so difficult.

I read that Sears is not doing too well right now.  There is a reason for that!

Doug in Portland

 I would not shop here again

I love this place for buying a TV.  My local store employees are far more knowledgable than Best Buy and didn't try to push the highest priced TV on me before asking me what I was looking for.The service plan is far superior to Best Buy   Read full review...

 I would shop here again

Sears.com is a scam as far as I'm concerned. I ordered a plasma TV online. After 4 days, I received an e-mail saying that the TV I ordered was not available. How could that be, I thought? It's right here online. I tried ordering it again. Same thing. The   Read full review...

 I would not shop here again

Sears delivery services delivered my appliances on time and installed them within 30 minutes.
A great experience and the appliances are working well.

 I would shop here again

I bought a video camera from Sears over the past holiday season. I waited fairly patiently for the information to post on UPS. Five days later it said "waiting for update". UPS said they indicated they WOULD ship but hadn't actually sent it   Read full review...

 I would not shop here again

Horrible is the best way to describe sears.com. Bought a boys bike in december for christmas. They shipped girls bike, called and confirmed wrong bike was shipped. They told us we were required to pay for correct bike (boys bike) and they would not   Read full review...

 I would not shop here again

I am by no means a Sears shopper, and frankly, I take pride in not being their target demographic.  I wasn’t even aware there was a Sears in Seattle until very recently, actually, when my vacuum cleaner died so completely that it now works in   Read full review...

 I would shop here again

I only wish it were possible for everyone in the United States to read this...We have been without heat since December 23, 2008 (except for about two hours!!!!)...Your Tech (and I hate to use that word) has been out at least 3 times and installed a new   Read full review...

 I would not shop here again

We had planned to purchase some sale items at the day after Thanksgiving Sale, two Magellan GPS devices. From previous experience, we knew even being there when the store opened at 5 a.m. they would possible be sold out before we could get to them,   Read full review...

 I would not shop here again

This is not by any means 'brief' but, it clearly shows how incompetent both Sears online, and Sears in-store service is. I will never shop at a Sears again. The following is my email complaint that details my experience and their responses to my   Read full review...

 I would not shop here again

We ordered an item online - paid for it and received the email that it is ready for pick up.  Went to the store and they didn't have the item in stock.  We were told we would have to contact sears.com to receive our credit.  Called for the credit and was told it would be 7 to 10 business days to get a credit even though they had our money in 5 minutes.  Unacceptable! Asked for a manager and was put on hold and then cut off.  Called again and left on hold for 10 minutes with no response.  Called customer relations and was transferred to the assistant manager at the store that didn't have the item.  Nothing he can do...we will get a credit in 7 to 10 days.  This is a scam.  We will call the main office in Chicago as well as the General Manager of the store.  Sears has seen the last of our business.  Very poor customer service in such difficult economic times.  They better wake up or close up.

 I would not shop here again

Sears.com is very nice - I found it easy to browse and purchase, with great prices and selection.The ordering process was mediocre.  For this very heavy item, I was told that shipping would take 15 business days - which was fine with   Read full review...

 I would not shop here again

I have never seen such poor service in my life.  I ordered two fairly expensive power tools from them.  I never got the tools and it took months and many, many phone calls to get a refund.  I was constantly bounced around when trying to   Read full review...

 I would not shop here again