Scuba.com

Terrible customer service. I went online to purchase a simple item and from there, will never shop at scuba.com again. Buyers Beware!!! First, I needed gloves, knife, and safety sausage for an upcoming trip in a little over a week away. I found some   Read full review...

 I would not shop here again

Mine was a positive experience. I purchased a Zeagle Razor regulator with a 13 cu ft pony bottle and a pressure gauge. When I placed the order I thought I had selected ground shipping, but apparently the automatic shipping calculator compared my   Read full review...

 I would shop here again

These guys were great. It was a pleasure to talk to a real instructor who had actually been in the water lately. I will use these guys again and again.

 I would shop here again

I needed an item that my local dive shop doesn't carry, they are not a dealer for this mfg. so I went online to find it. My search showed that SCUBA.COM had the item and was an authorized dealer. I placed my order for the part along with a couple of   Read full review...

 I would not shop here again

I paid for expedited shipping. They shipped to wrong address costing me precious time and an additional $32+ to overnight to correct address. Scuba.com was unresponsive to my request to pay the overnight costs to correct their (admitted) mistake. Their customer service was rude and unbending. They also were flippant when I requested an escalation point. The customer service "manager" said she worked for "me, myself, and I".

They did not meet their "100% CUSTOMER SAT" commitment and I would not recommend purchasing from them.


 I would not shop here again

I bought a wet suit from scuba.com and I got it on time and they had excellent instructors who helped me in getting the right suit and size.

 I would shop here again

Wow, I'm surprised to see the two previous posts - I've bought things on several occasions from scuba.com and have been impressed with their breadth of products, low prices, prompt delivery, and responsiveness.

 I would shop here again

Be careful in dealing with scuba.com/diversdiscount.com. They sold me a mask that based on their webpage description should have fit, but when I received the mask was too small. They told me that I would have to pay a 25% charge to return it. The representative on the phone was not pleasant to deal with. He talked down to me and was arrogant. Luckily I found a dive shop near where I live and dealt with them with good results. Scuba.com/diversdiscount.com was a bad experience. Also they have less in stock than what their web page says.

 I would not shop here again

If speed is of importance to you. Do not shop here. The delivery time was very slow. Took 10 days for a 2nd day air order to arrive. Ahhhhh!

 I would not shop here again