Sam Ash

Robbed, thats how I feel right now. I ordered a guitar and hardcase, and got a good price from them, and the salesman was pleasent. When I ecieved the guitar (Washburn EAB19QB) the battery for the pickup had both screws stripped out and was hanging from   Read full review...

 I would not shop here again

Awful.  I ordered a guitar from them for my daughter.  This was a brand new Wachburn.  It has a crack in the neck by the head, the crack goes through to both sides.  This is the type of thing that will spread and break.

I called them, and not only did I ge tthe run around about returns, but the final process is a pain, and it leave you without an instrument for sometime.

The attitudes of the people I spoke with were horrible.  They didn't really care about customer service, and even tried to convince me the guitar would be OK like this.

Don't buy online, go buy at a store where you can inspect before bringing it home, and where you can meet with someone face to face if you have a customer service issue.  It will be well worth your time, and the few extra dollars will be worth some actual customer service.

 I would not shop here again

I ordered from Sam Ash and I was very very happy with my order.  It arrived in 3 days, and I didnt even pay for faster shipping.  Bass came packaged well and no problems with the packaging at all.  I like the nice, fast, prompt service I got with the order.  Very pleased. :)

 I would shop here again

I hope my experience will help others planning an online puchase of music items - worst purchase experience of my life. I ordered a Mandolin online on 11/28  but I got two emails with 2 separate order #s & tracking #s.  Naturally   Read full review...

 I would not shop here again

I made a deal over the telephone to trade a used Roland Vk88 on a used Nord C1 at the Paramus N.J. store. I live in Pennsylvania so I drove 2hours to make the purchase. When I got there I talked to "Brian"--the guy I made the deal with over the phone. He   Read full review...

 I would not shop here again

The guy on the phone was nice and offered me a discount for the amp I was ordering. Then I asked about a case for the amp and he said they had one to fit. It fit alright, with room for another amp as well. I was expecting something much smaller for a 2 x 12 combo amp.

The items came on time and the amp case was shipped free. When I called about returning it because it was too big they said they would not pay to ship it back and shipping for me was $150, over half the cost of the case. When I called them back again to see if they would pay for the shipping they said they would have to review my case and call me back. I never got a call and got stuck with the case.

I had to by foam and glue it in to line the case just some my amp would not flop around.

I will buy elsewhere from now on. Too many places to choose from to deal with stores that will not work with you.

 I would not shop here again

The first thing I noticed was the 4 glowing reviews posted on April 23rd, 2006 (by users "hornbuff", "guitarbuff", "djbuff" and "drumbuff"). At least now I know how this store wound up with any good reviews at all. Anyway, found an ad on the website   Read full review...

 I would not shop here again

Ordered new electric axe Saturday night FedEx 2nd day air. Received tracking number a few hours later. Monday: FedEx has no record of it being shipped. Tuesday: Called SamAsh and they tell me it was shipped Saturday (FedEx doesn't pick up on Saturday)   Read full review...

 I would not shop here again

I used to work at a sam ash retail store many years ago. We were ordered to do all kinds of nasty immoral things, like repackage returned products and reseal them with a shrink wrap machine in the back room and then sell them as new products. If you buy from sam ash after reading this then you have only yourself to blame if your item arrives with damage or fishy packaging or pieces missing.

 I would not shop here again

I have shopped for and purchased an assortment of musical instruments and supplies from many on line sites, Sam Ash amongst them. Each site has it's unique strengths and weaknesses and San Ash is, overall, not markedly better or   Read full review...

 I would not shop here again

I initially ordered a Larrivee LV03E acoustic guitar because my friend has one and they sound great. I received the first one and the preamp battery was busted. It wouldn't stay in the down position. I returned it and waited 4 weeks for a replacement!! Received second one and there were 2 big, deep scratches on the 5th and 6th fretboard. I'm returning this one for a refund. The first one was unusable and the second one should have been sold as a "scratch and dent" item. I will never order from them again! NEVER!! I ordered the same model from MusciansBuy. Hopefully I have better luck...

 I would not shop here again

Without question, dealing with this company has been my worst experience in all aspects. I ordered a guitar from this site and they transposed the digits of my address. FedEx tracking claims it was delivered, but the altered address does not even exist!. I called customer service four times and was told,"we will look into it". Everytime I called though, they said there was no record of my previous calls. The fifth time, I talked to a sales manager who informed me that it was not their problem, that they would do nothing for me. So, somebody got a free guitar, ash got my money, and I know of one site that I will never deal with again!
Do yourself a favor and find another source.

 I would not shop here again

Worst experience I've had. I would recommend finding somewhere else. Customer service told me that I was wrong, not matter what I said, told me that when they said on the phone there was a 99% chance the order would ship that I shouldn't have gotten my hopes up, and then charged my credit card immediately, making it an arduous process to get a refund. There are places that ship the same day for free, guaranteed, cost less, and the service is much better.

 I would not shop here again

DO NOT ORDER ANYTHING FROM SAM ASH!

Ordered an item to give as a Christmas 2006 present several weeks before hand. Card was charged immediately, and delivery ETA was well before December 25th.

It is now January 3rd and the item has not arrived.

I have no idea why, as they have provided no order status or other notifications, and all my emails have gone unanswered.

This is the worst experience I have had with any online retailer.

 I would not shop here again

Very slow to ship by E-business standards...in stock items don't ship for at least a week. And, unlike most e-businesses, they charge your CC immediately, even if the item is not in stock. Website is often inaccurate and breaks in the middle of trying to place an order, leaving you in limbo- "did I place the order or not?" Who knows! Having said all that, I don't think I've been shipped any B-Stock items. And 15 months to pay is a good deal, if you're willing to put up with the other bull@#!*

 I would not shop here again

Price matched a couple of washburn x50profe in both black and red for 550 each compared to their 650 each. received both guitars and were both obviously b stock items. both string alignments were horribly off, neck pickups were sitting crooked, and the   Read full review...

 I would not shop here again

What a scam! This business offers huge discounts on musical equipment. BUYER BEWARE! The last guitar I purchased was lousy. The pick-ups went out within two days. Since it was used I could NOT return it for a refund. Only an in store exchange. So, I ended up buying a new guitar. I HAD THE SAME PROBLEMS! I was offered no sympathy by SA. In fact, corporate is even more rude!

I found out since then that the reason they can offer the low prices is because they offer the "second rate rejects". You know, the equipment that the makers need to unload.

I will never buy from this store again, you truly get what you pay for...Buyer beware!

 I would not shop here again

The products I ordered came extremely fast and the price was terrific. I couldn't be happier with the experience. I have never had any problems with their service, and my friends have told me that Sam Ash goes out of its way to deal with any problems that arise -- you can even speak to a member of the Ash family -- no corporate nonsense.

 I would shop here again

Very Happy. I buy almost everything on line. I used to shop in the Sam Ash stores and always found them to have the biggest selection in my area so I tried them on line. I got on their email list and waited for a good deal. I made my 1st purchase on   Read full review...

 I would shop here again

Loved the service gave me great advice shipped item the same day 0% financing and I got free freight. they had the best price too

 I would shop here again

great advice, super low price, got it quick..got free freight
no hassles 12 months no payments no interest great guitar selection

 I would shop here again

fast accurate cheap knowledgeable huge selection cheap prices free freight no interest no payments I am thrilled with these folks

 I would shop here again

professional, great service item was in stock got 12 months to pay, free freight and a low price when I called they answered all my questions instantly

 I would shop here again

I would never shop with these guys again. Sent me the wrong horn, when I called up to try to rectify the situation they told me that I incorrectly ordered the horn. Luckily, I had my email receipt in front of me and after forcing thier CS rep to pull up the order, they said 'Oh, look at that, we did screw up'. Then after paying for expedited shipping in the first place, I had to ask to get them to reimbursed for the shipping. Terrible customer service, order accuracy and overall satisfaction.

 I would not shop here again

This is the worst guitar Store in the World!They start their instrument sale by trying to sell you "insurance" on the guitar.This is even more important to them than making the customer happy with a good price.Speaking of which they advertise themselves as being a discount house but they are far from it.their sales are bogus scams,refusing to combine any discount with their promotional financing.All you hear is you can't do this,you can't do that.they don't even allow a few months for a layaway like they used to.Most of the sales help are nasty and condescending.They make what should be a happy experience a dreadful one.Will never go there again!!Bad news.

 I would not shop here again

I called to ensure all items were in stock, ordered them, and get delivered only two of three. No email to tell me that the other item was on back order, no chance to cancel the other orders (and find someone else to save on shipping).

If you call to see that your item is in stock, the answer may be yes may be no, but unlikely to have anything to do with reality in the stockrooms. And don't expect to be told as much, or have a chance to cancel your entire order.

 I would not shop here again

Samash.com is very good. My order was processed and shipped quickly. It arrived on time, too. Also, the prices on this site are decent.

 I would shop here again

Sam Ash are an old brick-and-mortar music store but fairly new to on-line retailing, and they still have a way to go to equal retailers like Musician's Friend. So far I've only ordered small items from them, like strings, cables and drumheads, and I've been pleased with the price and speed of shipping, but I've heard to many stories of customer service problems for me to try ordering something expensive. Your milage may vary.

 I would not shop here again

I have ordered from Sam Ash many times. The beauty of this company is that even though they are large, they are still family owned. If you ever had a problem (only one time) you can call their headquarters where you actually get to spaek to the president himself. Your not dealing with some faceless publicly owned company. You can't beat the selection and they have alway stood by their 50 state/60 day price policy. You actually have 60 days to find a beter price. You can't beat that.

Rich G

 I would shop here again

THE WORST CUSTOMER SERVICE I'VE EVER SEEN. I'm surprised there still in business. I ordered a guitar about a year ago about the time gibson dropped them .Of course it was a gibson lp that i ordered .Then when no guitar came in ,it was sorry about your luck .No attempt to satisfy me so I took my business to musicians friend .Now its time to make another guitar purchase ,so to give sam ash another chance. I now have made two attempts to get a price on a fender showmaster standard from the indianapolis store.I talked directly to the guitar dept. bolth times.Guess what no return call ,so I guess back to musicians frien I go.

 I would not shop here again