Sam's Club

A customer service rep named "Ben" grudgingly reversed a $25 late fee for a payment I made through electronic payment via my bank.  It was due on November 20 and my bank paid it on the 18th and I have a confirmation number to prove it.  The   Read full review...

 I would not shop here again

I won a laptop on sams club auction and they told me they needed additional information so I called the number and a day later received another email so I called for a SECOND time. She said I had given her all the info she needed at the end of the conversation and to have a nice day. However, a few days later I received an email stating that my order was cancelled since I hadn't given them this information.  Shows how hard these customer service reps work. Oh, and they already conveniently took my $300 out of my bank too. 

 I would not shop here again

I purchased a Sharp Aquos HDTV from Sam's Online.  Shortly after the order I discovered that the set was also offered with a free articulating wall mount for the same price.  I quickly called to see if they would add the mount to my order or if   Read full review...

 I would not shop here again

I ordered a few things from SamsClub.com that were not in stock in my local store. I placed the order online with no problem, got charged right away, but, ominously, the tracking number issued for part of my order linked to a page that said "Not Found."   Read full review...

 I would not shop here again

I Bought a 47" Phillips TV there and 8 months later it just died. I have been jumping through hoops for 4 days trying to get someone to fix the TV and I bought the 3 year extended warranty ! Do yourself a favor by your TV from Best Buy.I called Jeff Goode at the Bloomington store where the tv was purchased and he said there was nothing he could do to help.THANKS JEFF !!  Phillips made me call a company in Boston to get them to work on my TV in Bloomington,Indiana. They set up an appointment for Tuesday (5 days from now) but then called me back a few mins. later to say they would have to order parts and they would have to cancel the appointment until the parts come in. I will never buy a TV from Sam's again....Dave

 I would not shop here again

The product itself is pretty solid. Not too hard to put together and genuinely sturdy and attractive. I'd recommend that if you are going to get this product then go straight through the manufacturer. While you may have to pay a bit more, it will be well   Read full review...

 I would not shop here again

I was working with my business partner who had the Sam's Club membership and I ordered a pop-up canopy for our outdoor expos.  I input my credit card information and the billing address was declined.  I called the national call center and they   Read full review...

 I would not shop here again

I agree Sams Club .Com Sucks!!! I placed an order way before Christmas. Sams Club delivered my item to someone in another state. I called them and they asked if I wanted to cancel the order. I told them NO!! It was avery important Christmas gift. The NEXT day I received a phone call stating that my order was canceled. I called again and they suggested that I reorder the item. I checked and the item was in stock. I reorderd and selected FedEx overnight shipping to make sure I received the item. The NEXT day I receive an e-mail that that order was canceled. I am mad enough to spit nails. I will do whatever I can to keep other customers from being disappointed by this company. This is the WORST experience that I have ever had with any online companies. Buyers BEWARE!!!!!

 I would not shop here again

DO NOT BELIEVE THE SHIPPING TIMES! When checking out, the webpage showed a 24-48 hour delivery time. HOWEVER, my package did not even ship until 3 business days later. Moreover, even though I paid for expedited shipping, it was sent 3 day delivery. When I called to complain, I was told that the website "does not account for processing time", that the delivery time was (emphasis theirs) an "estimate" and that the actual shipping time is measured from when the package leaves the FedEx facility, not when it is actually picked up by the courier service (e.g., if you DELIBERATELY do not put a package into the box until after the pick up time, and then claim that "well it was shipped on the right day"). The prices are great and if you have the time to wait, you will eventually get your items, but if you are actually on a deadline (as most are during the holidays) DO NOT USE SAMS CLUB (and God help you if you have to call customer service).

 I would not shop here again

I ordered a GE 7.0 cu. ft. freezer chest on the 21st of November.  I had been to a few local stores and couldn't find what I wanted or what I wanted was not in stock.  I decided to try samsclub.com and was pleasantly surprised to find a great   Read full review...

 I would not shop here again

Chose express shipping (1-2 days) for my order, with the address specificed as a commercial address. Sam's Club waited 4 days to ship it out of the warehouse, and then sent it FedEx Home Delivery with 5 day transit time. Not only that, they didn't put important information on the mailing address, such as "company name", despite the fact that I typed it into the order form in two different places.

 I would not shop here again

I ordered an item online, now 30 days later no item, no refund, no new item.  I have called 3 times, talked to 4 different people, plus emailed, and nothing.  The item is only $48.  Come one, just send a new one, I am not trying to get a   Read full review...

 I would not shop here again

bought a HP laptop on auction site, lasted 15 months, 3 past warranty,motherboard problem, 1,000's on internet with same problem,be aware if you buy electronic's on auction site..
Question:  ever wonder why you cannot buy an extended warranty from Sam's Club on items bought on Auction site, ever wonder why all
sales on Laptop's mostly include HP brand at all stores for holidays...
try to research items for sale before buying, if it is a newer brand you may not get any or very few reviews so I wish you the best of luck on your purchase's

 I would not shop here again

I wouldn't recommend to buy anything online from samsclub.com.  I bought a Vizio tv on November 8, 2010 and still on November 21, 2010, I have not received it yet.  Samsclub told me that it was not their fault, but the carriers.  I am here to tell you that Samsclub is just responsible as the carrier.  I will never buy anything else from Samsclub.com.

 I would not shop here again

Bought a ring online, joined Sam's club, ordered the ring and gave all of my information online. The following day I get an e-mail saying that my order needs "verification" and to call their 1800 number. I called and after going through their whole phone   Read full review...

 I would not shop here again

Yesterday I won a camcorder on Sam's Club Auctions. I had been following it on line for two days and finally got what I thought was a good price for it too. Today I get an email from them saying purchase cancelled due to item not being available. As of this moment there are still fifteen of the same exact items up for bid. What is that about? 
I have called and written to them but can't seem to get a straight answer from anyone I speak or write to. I am furious and my kids are very disappointed after telling them I won. Now I will probably have to go out and buy a camcorder and spend more money than I had planned. Maybe they realized I got it at too low a price and they don't want to let it go for that. The woman I spoke to sounded as if she were in shock when I told her the story. Wouldn't you think they would be obligated to produce the camcorder or give me one of equal or greater value?  In spite of contacting them by phone and email I have heard nothing back. Nothing.

 I would not shop here again

That fact that the world's largest retailer can only manage a pithy 2.5 star ratings from its own consumers reads loud and clear.
Sams' is simply Lousy on service and delivery.
Even after paying for express 1-2 day delivery that never happens; normal course is that it takes Sam's several days to "process" the order, then only after it is "processed" does the "delivery process kick in.  So 1-2 day delivery actually means 5 to 10 day delivery.
If then...I just cancelled another order because after a week of waiting Sam's was still "processing" the on line order with no end in sight.
If you want competent prompt service stay away from Sam's Club and WalMart at all costs; go to Target.
When Sam Walton died, so did Walmart competency.

 I would not shop here again

I won an auction item on Sam's Online Auction. When I received a package from them it was the wrong item. After hunting around (no packing slip) I finally found a number to call them - 888-746-7726. The guy I talked to was super nice but couldn't do   Read full review...

 I would not shop here again

I made an online purchase last week on a mattress that I expected to be delivered this week. I have been checking the status of purchase to get the shipping details and track the order. I placed the order on the 12/30 and as of 1/05 it was still in   Read full review...

 I would not shop here again

I ordered photos online and had them sent to my local Sams Club. The online order put my price per pciture at $0.13, and it was actually $0.17 when I got to the store. For 300 picutres, I was overcharged at the store (they did eventually give me the adjustment when i brought in the online receipt).
I also sent Sams Club online a complaint about an in store incident (ordering bakery items and they were not ready on time, and the employee was down right rude) - I have yet to get a response back from their customer service team.
I would recommend going to Costco instead.

 I would not shop here again

We have a very bad experience with Sam's Club. We bought some "Smoky Mountain Maple" laminate flooring and needed a few more boxes when we added an extension. We went to our local Sam's and they gave us 2 other Sam's Club in Georgia that has some. We called before we left our home which is more than 100 miles away but when we reached the first store, they only had 1 box as they labelled the rest incorrectly, so full of hope as we have a back up, we drove another 20 mikes and when we arrived, we were told that they don't have any. Their record on the computer states that there are 8 boxes but the staff told us that they use them for store decoration set up. We wasted a whole day!!!!

 I would not shop here again

I bought my wife a laptop in July 2007 for $1200 with a $198 warranty for 3 years. In July 2008 she had problems with a usb port so I took it back. They told me I had to call toll free number a get it repaired. I did so and 2 weeks later the shop just call and says sorry it not damaged from any fault of my wife but they won't fix it and send it back. I contacted Sam's and they refused to do anything about it and won't return my calls. The laptop is in pristine condition.
This store does not honor it's extended warranty on electronics so don't bother to buy any big tickets items. I've been a member for 10 years and bought many items. Now I find out they are scamming me on the contract items. I will not buy another item and will make sure my company buys nothing else as well. I'm taking it to court as I have a firm contract and clearly have not broken it.

 I would not shop here again

Some Background Info Sam’s Club is a discounted purchasing club focusing on bulk item purchasing. Don’t misunderstand, you can by items in singular quantity whether it is over sized or not. To make a purchase you must be a member of the   Read full review...

 I would shop here again

I've been a Sam Club member for a few years now and just recently I started using the website. I still prefer shopping in the brick and mortar Sam’s Club store but the website is great for price checking and last minute...

 I would not shop here again

I had an aweful expereince with click n pull in Williamstown, NJ. I was unable to obtain a particular items from the Princeton, NJ area store. When I found the item after a ridiculous search (non existant feature on the site) in Williamstown, NJ, I did a click n pull Sunday morning for Williamstown, NJ, an hour away from my home. I called the next day...it wasnt ready. I called back on Tuesday ...not ready and now as I am typing this ...they cant find the order. I have spent over 50 minutes on hold total. Store employees wont give you to a manager. This is the absolute last time I will ever use click n pull or shop at Williamstown, NJ Sams CLub. Sams Club really needs to get their act together in this Williamstown Store...aweful experience.


 I would not shop here again

I ordered a mattress set from Sam's Club's online store. I was contacted by Home Direct informing me that my shipment had arrived and the delivery service would be contacting me to set up a delivery. I didn't hear anything for several days so I called   Read full review...

 I would not shop here again

This review applies to only buying food and household stuff. Everything else is ignored. Sams Club is a business to business retail store. The main business of the store is to sell bulk goods to businesses ranging from eating places to offices. But   Read full review...

 I would not shop here again

Worst store EVER...HORRIBLE CUSTOMER SERVICE

TAKE MY ADVICE AND SPEND YOUR MONEY AT SOME OTHER BETTER STORE.

Pros: NONE

Cons:
1. Horrible Customer service
2. Employees are terrible in both knowledge of their job or helping customers
3. More expensive than similar stores.

 I would not shop here again

RE: Sam's Club Auctions. I have noticed multiple items being bid up by the same buyer. I did a quick check on Ebay, and found several "stores" that had all the same merchandise as the Sams Auctions...even the same pictures and product descriptions. Most items were listed at "Buy it now" prices that matched or were higher than the original Sams in-store price.

Also - if you bid on Sams Auctions, you are a member of Sams Club, which means you can actually go to a brick and mortar store. Why people bid up items to more than the actual store price is beyond me.

 I would not shop here again

I've had a membership at Sam's Club for about 10 years now, and bought online at samsclub.com for the last 4, so I have some feelings to share about it. ELECTRONICS: The biggest nit I have to pick is Sam's electronics. - An expensive 32-inch   Read full review...

 I would shop here again

 Cant get  Logged on with Firefox 3.6 or IE 6.0   Everytime I try to Log on it tells me I must RESET my Password.  Then when I get email that says to reset my password it takes me back to the Original Log in screen which says  " Your password is LOCKED please try again in 15 minutes. 

The 15 Minute Lockout never expires & I am in Sam's Club lockout <<HELL>>... This is terrible because I am a returning 15 Year Customer with Sams Club & Sams Club.COM online. I have never had so many problems as I have had in 2011.  WTF  is going on over there?  

 I would not shop here again

My experience while shopping at samsclub.com has been horrible. The "click and pull" option is not available for any clubs in my area. The data that shows whether a particular item is available at your club has been inaccurate all three times I used the feature. The "in process" time it takes sams club to actually ship an item is way too long.

 I would not shop here again

Sam's Club has been a staple for our family for several years, starting when we lived in Iowa. We became members in 1999 and have often found that our membership fees ($35/yr) were well worth the price as we saved much more money over the long run. As   Read full review...

 I would shop here again

You have to be a member, which is hard to make up since the selection is very limited and the deals are not that good. It is nice to not pay shipping, but you have to wait. Then there is no service in the brick and mortar stores!! I ordered 2 tires, had   Read full review...

 I would not shop here again

I purchased a DeWalt cordless tool kit through Sam's online auction. The process was flawless and I was able to track the status of my bid instantaneously. My purchase was shipped within 24 hours and delivered within 72. An overall excellent experience.

 I would shop here again

Selection is limited but the items the do have are at excellent prices. Shipping time is fast. Plus, customer service is excellent.

 I would shop here again

It seems that the results of a search is usually incomplete. You have to click "similar items" to see more relevant items that should have showed up before. The descriptions may not be exactly correct. If you order more than one item, you may have to   Read full review...

 I would shop here again

You have to be a member, but the cost is worth the savings. Be sure to check out their on-line auctions, you can find some great deals -- IF you know what you are bidding on, and don't get carried away. Set a limit (be sure to note what the shipping charges will be), and enjoy!

 I would shop here again

The price is right at Sam's--as was on the Nesco deep fryer I received as a gift....The products are a unique line of merchandise, regular products, but larger quantities at better prices. We are very happy with Sam's Club!

 I would shop here again

Be very careful, especially in the Sam's Club Auction.
I purchased a variety of items and felt ripped off by more than 70% of the items.
They tell you the supposed value of the item you are
bidding on. One item was a skin care system,   Read full review...

 I would not shop here again