Sam Ash

Full review
Price matched a couple of washburn x50profe in both black and red for 550 each compared to their 650 each. received both guitars and were both obviously b stock items. both string alignments were horribly off, neck pickups were sitting crooked, and the red one had some white filmy stains that were permanently on the finish. Sent them back and got a refund for both. But, here is the kicker. I reordered a separate new order for both the guitars again with the price match. Again I received b stock items. String alignments were horribly off, neck pickups again off, and the red guitar again had the same white stains as previously. The manager informed me that he had personally inspected them before sending them out to me. That is against their own policy he admitted. He then tells me that there was nothing wrong with them and that there were no white stains on the red guitar when he looked at them. The smucks then tell me I am responsible for the return shipping even though they are clearly defective guitars. He then finally tells me to return them at their expense and tells me I can no longer order guitars from them, only in their retails stores? He tried to tell me that if he deemed the guitars not defective when he got them that he would only refund the full amount minus the return shipping. I received a full refund in it's entirety and I was supposed to receive a phone call from the manager regarding his inspection when he did so. Coward hasn't called back, so I will be giving him a call. Read this also, while I was arguing with this manager I ordered on a separate day 9 marshall effects pedals. I paid for next day shipping on them and called about them being shipped the same day I ordered them. I kept being told that they were going out the same day and by next day. Stupid, they sent them out ground. Then they never apologized for their arrogant behavior regarding my not being able to shop through them accept through their retail stores. Talk about having your civil rights violated. Can't even talk or contact the damn fool who shows his stupid photo everywhere, Richard Ash or whatever his name is. You will be sorry if you shop from here, mark my words friends!!!