Rugs USA

Horrible, horrible customer service. Never received order confirmation (though, that may have been Windows Live Mail, which filters out many important things). Fully accepting that was probably a problem on my end, I contacted "Live Chat." I asked the   Read full review...

 I would not shop here again

I ordered a rug on March 27 2008 and waited 2 to 3 weeks for delivery. Well I waited and waited for my rug,No rug. So I called them to see what was going on and my order was backed ordered and would have to wait another 2 to 3 weeks. Well I waited again for delivery and nothing. So I called back hoping for good news and they told me they got new shipment in and they would have to go through their inventory first then they would send my order out. It would take another 3 to 4 weeks this time. Well I waited again I even went on vacation for two weeks and nothing. So I called back and now the story is they no longer carry the item I order it's discontinued is what they said.What the hell is going on with these people. Please do not waste your time with this company. It took from March 27 2008 until July 1 2008 to find out that I wasn't getting what I ordered and they won't notify you of any changes ,you have to call them.

 I would not shop here again

I ordered a rug from RugsUSA.com, when placing my order I must have hit the button twice, creating a duplicate order. Since I placed this order on a Saturday I was unable to call, so I called first thing Monday morning. I explained the situation, they   Read full review...

 I would not shop here again

This company charges you at the time an order is placed, regardless of the availability of the product. This happened to me and after 2 weeks, they could not tell me when the item would ship. The sales people at first told me they could not issue a refund without confirming the cancellation through the manufacturer who they could not reach for several days but upon my insistence, they did end up refunding my money. It took me 2 phone calls to get the refund and the manager I spoke to the first time even lied to me about issuing my refund! They made it very difficult to receive a refund and made this an awful experience. I will NEVER shop there again nor would I ever recommend this business to anyone.

 I would not shop here again

Would not buy from them again. Rug was the wrong color...described as "black" when in fact it was "purple and mauve". Took over a month of phone calls to put the credit back on my credit card.

 I would not shop here again

I ordered an item in early November. The item did not ship, and I called Rugs USA to find out why. After a horrendously long wait on the phone I spoke to someone who informed me that the item was on backorder. (Their first mistake: they did not send   Read full review...

 I would not shop here again

I am a repeat shopper

 I would shop here again

Great products, good selection, terrible customer communication...they don't keep you informed of what/when things are shipping/have shipped. Delays in shipment.

 I would shop here again

The rug pad was short by approximately six inches in each direction. The person at RugsUSA was very pleasant on the phone. He offered to take back the pad, paying for return shipping, or I could keep the pad and receive a credit equivalent to the shortage. I chose the credit and kept the pad. I have been quite satisfied with past purchases at this firm, and I will buy from it again.

 I would shop here again

I still have not received 1 rug. When I called to inquire about the missing rug they informed me that there was some sort of color issue. The website said green and the rug was light green. I asked if it looked the same as the website and they said yes. They should not have waited for me to call. I think this was just an excuse because they did not ship it yet. I am very disappointed with this level of service.

 I would not shop here again

It is difficult to answer the above questions because I ordered 2 rugs on one order, but have only received one so far. It arrived in good condition and I'm very happy with it -- it looks just as shown on the website! The other rug has not arrived; I cancelled that order earlier today. I know sometimes it may take a little longer than typical to ship an item, but I would have liked to know what to expect. (Maybe this is a typical amount of time to wait for shipping? I'm just comparing to similar online sites for rugs.) I did contact customer service through email once and received a prompt, polite, and helpful reply. I really appreciated receiving good service in this area.

 I would shop here again

Very happy with the product and service fron Rugs USA. The roduct is excellent and the service exactly as told.

 I would shop here again

They sent the wrong color rug. They did not respond to my email requesting a response. I had to call them, and they told me UPS would pick up the wrong rug and ship it for me. UPS never contacted me about that, so I called RugsUSA back and was kept on hold repeatedly, even though I asked for a manager I was never connected with a manager, and was told they aren't in the practice of having UPS pick up wrong rugs. They finally cleared that up and then told me I'd get a refund, when I had said all along I wanted the correct color rug which is what I wanted to begin with! Terrible company. I will never ever buy from them again. I asked for a free rug pad for all the hassle and all they offered was a 10% discount.

 I would not shop here again

always been very excellent service and the same goes for products ordered.

 I would shop here again

On both orders I was not notified when the orders were shipped. I think that was important since a rug in one of the orders was an 8x11.

 I would shop here again

On both of my two recent orders, I received email notification of shipment of complete orders. However, on each order one item was not shipped. When I called customer service, I received conflicting, inaccurate information. I did finally receive the correct product after multiple delays.

 I would shop here again

Excellent web site. Easy to find what I needed.

 I would shop here again

The price was excellent. I got an e-mail that my rug was shipped. When it didn't arrive, I checked the tracking number (I believe it was UPS, but I'm not sure), which indicated that my rug was shipped to Florida somewhere (I live in California). It was a Saturday so I could not contact Rugs USA. When I contacted Rugs USA early the next week, I was told the rug was back-ordered and would not ship until mid-October and that the tracking number in the e-mail sent to me was incorrect. The rep apologized and asked if I still wanted the rug or get a 15% discount. I took the discount and will look for my rug around the end of October. The rep at Rugs USA was very helpful.

 I would not shop here again

good

 I would shop here again

ORDER PLACED 9/1/2007 AND TODAY IS 9/22/2007. ORDER NOT RECEIVED YET BUT HAVE CHECKED STATUS. ORDERED TWO OTHER RUGS ABOUT 2 MONTHS AGO. SAME TIME FRAME FOR SHIPPING BUT THEY WERE EXACTLY AS SHOWN ON WEBSITE AND I LOVE THEM. VERY NICE QUALITY.

 I would shop here again

The vendor for Rugs USA made a mistake and sent me a smaller rug than ordered. I contacted Rugs USA and their customer service rep., Natalee, was extremely helpful and professional. I liked the rug that I received so much that I kept it and re-ordered the rug I initially ordered. Rugs USA gave me 15% off of the second rug for the problem I encountered. I will definitely recommend Rugs USA to my friends.

 I would shop here again

Great job with description and pictures on the internet.

 I would shop here again

The shipping of the product took longer than I expected. It was close to 30 days before I received the product. Rug was beautiful only problem it was too big for the space I had designated for it.

 I would shop here again

The wrong rug was sent at first but i did receive the correct one after contacting customer service. the correction was done very quickly. thank you Sandy Rodriguez.

 I would shop here again

Website indicated that the rug would ship in 3-5 business days. It didn't. Once it shipped, I was supposed to be able to track it on line. When I checked, all I got was that the order was in process. Website indicated that once shipped, I'd receive an email. I had to call customer service to inquire about my order...was told it had shipped..the cs rep said she'd send an email to me with a tracking number. I rec'd the rug a few days later and the email with the tracking number was rec'd after I received the rug.

 I would shop here again

excellent i will highly recommend them. the product was as shown and the delivery was a day earlier than stated

 I would shop here again

good

 I would shop here again

No problems, very smooth and prompt service.

 I would shop here again

Very good experience and I love the product that I received!

 I would shop here again

Product color was not as appeared on web but person I opurchased rug for was satisfied.

 I would shop here again