Rugs USA

good quality rugs fast delivery

 I would shop here again

PROMPT DELIVERY, NO PROBLEMS, GOOD MERCHANDISE

 I would shop here again

still waiting for a rug

 I would shop here again

I have used them several times. All have been positive experiences. They are very professional and helpful and will call you back to answer questions on color.

 I would shop here again

the color swatches on the website did not accurately reflect the color of the rug.

 I would shop here again

Placed order for a rug on 8/3/2007. My credit card was charged that same day. During the following 2 weeks I contacted customer service by phone & Email twice to track this order which originally was supposed to ship within 3 to 5 business days. On 8/16 I canceled the order after having been told twice "Your rug should ship early next week". I called Rugs.USA on 8/27 and asked about my credit of $199.00 They told me that the credit had been made when the order was canceled. I told them that no credit had been made and they said they would notify their credit dept. As of today no credit appears on my credit card account.

 I would not shop here again

I did not receive an e-mail confirmation that the rugs had been shipped, so their arrival came as a surprise. They were received in a timely manner though.

 I would shop here again

excellent - did a lot of reaearch on the rug I wanted and ended up with rugsusa.com and will purchase from them again in the future!

 I would shop here again

ok-good selection of products

 I would shop here again

I ordered the rug on 7/25/07 and did not receive it until 8/10, and only then after repeated phone calls, long waits on hold, and promised phone calls not returned. I finally called a direct line to RugsUsa and got a rep who followed through for the most part. He stated that I would receive a 10% discount that has not yet been given, and that I would receive a tracking # that I never received. Their customer service is non existent. The reps I spoke with were obviously unhappy people because all they do is field complaints. I was extremely disappointed.

 I would not shop here again

Great. Huge selection and easy to browse.

 I would shop here again

Have not received my products yet.

 I would not shop here again

the rug looked like it did on-line and the price was good...however, it took two weeks to get here. i got an email confirming the purchase, but didn't get a tracking number. i called to get the tracking number and left a message and no one called back. fortunately, the rug came two days following my call.

 I would shop here again

good price for the rug - delivered quickly

 I would shop here again

nice

 I would shop here again

I received the product that I ordered but in the wrong color. I called immediately and was told that my correct order would ship out that same day. That was two weeks ago and I haven't received the correct order. Furthermore I sent an email requesting the status yesterday and I have not received a response. In my opinion this is horrible.

 I would not shop here again

Speedy service and easy to use order system.

 I would shop here again

Good. Rug colors were true to on-screen picture -- very important.

 I would shop here again

very extensive selection. I do wish you could zoom in more on the rug details photos.

 I would shop here again

Very good

 I would shop here again

We placed our order on June 16 it is now July 7th and it still has not shipped. Each time we call the 800 customer service number have been placed on hold for 20 to 30 minutes. We were told the last time we called it was a " made to order " product that was never stated anywhere.

 I would not shop here again

One rug was on backorder, but I had to call twice to find this information out. The first call I was told they would look into it by contacting the warehouse and they would email me back with an explanation as to why I hadn't yet received the rug. When I never did get that email, I called back again and was told it was on backorder for 6-10 weeks from date of order. Not sure if/when I would have been informed had I not called them to ask about whereabouts of my order.

 I would shop here again

it was great

 I would shop here again

while there was a small problem... seller resolved all problems with out a hitch. Very easy to do business with and I'm shopping there again this week. See what's available.. since i can only get ONE OF A KIND... I want to make sure i get the one I want..... great vendor.....!!!!

 I would shop here again

There was an applicable discount, but applying it was very confusing. I had to make a phone call to clear the matter up.

 I would shop here again

good

 I would shop here again

I am on my third try to get the correct size of my rug. I ordered at 3.6 x 5.6 rug and first received a 24 x 48 in rug. Then they sent me an 8' x 10' rug. Now I am waiting for someone to come to my home to see what is wrong. All I want is the correct size rug and for the other rugs to be removed from my home.

 I would shop here again

It was quick and easy and the was exactly what I wanted.

 I would shop here again

Good

 I would shop here again

delivered promptly and to my own satisfaction

 I would shop here again

This rug took a month to receive. I had planned for this to be giving as a gift and it was received too late. We had to purchase additional items to give at the party and then had already purchase this item as well. Very disappointed in the length of time it took to ship this product!

 I would shop here again

excellent

 I would shop here again

I have ordered from this merchant previously, so I was disappointed in this order. I called to find out when the rugs (3) would ship. They couldn't tell me exactly when. I have received two of the three rugs so far, but they did not arrive together. I'm not sure I would purchase from them again.

 I would shop here again

I ordered the 2 area rugs and soon after, you offered a 20% discount for Mother's Day. I think I should have received the 20% off of my order because it was for my mother. Why can't I be credited with this savings for a future purchase?

 I would shop here again

Purchased one rag rug - rec'd in good time - no problems.

 I would shop here again

Everything went smoothly......Very pleased and would shop with Rugs USA again and highly recommend them....We are having one slight problem with one of the rugs.....It seems as though the fold marks on the rug are taking forever to come out......Do you have a suggestion???? Thank you....

 I would shop here again

Always easy to order. I was surprised at the cost of return shipping for 1 item --$9.84 via UPS. I did receive a 10% discount 'cause the item I wanted was discontinued. Thank you.

 I would shop here again

Rugs Usa has a nice website which is easy to shop and easy to determine exactly what it is you need.

 I would shop here again

The rug arrived on time and in good condition. However, I decided to return it. I have tried to contact the merchant 3 times by email and have gotten no response.

 I would not shop here again

Best price on the web for the product I bought.

 I would shop here again