Road Runner Sports

Full review
Due to a recent experience with an order, I will never again do business with RRS.
I recieved an e-mail with an offer for free shipping and guaranteed delivery by Christmas.  There were a few other online retailers I looked at purchasing from, but ultimately decided on RRS.  Here are where the problems begin: 1.  I called the 1-800 number and asked the girl about the product.  I asked her if I could place the order with her over the phone, or if I should place the order online.  She told me I would be better off ordering it online.2.  My order did not arrive until December 29or 30.  It was supposed to arrive BEFORE Christmas per the e-mail offer I recieved.3.  When I called to alert RRS that the order did not arrive, I was only given an apology.4.  When I explained this was unacceptable, I was offered 15% off my next order.  I explained to the girl I would not be ordering from RRS again if the situation could not be made right.  She then suggested $15.00 off the order with the error.5.  I agreed that this was acceptable and becuase of this effort would remain a RRS customer.6.  It is now 1.8.09 and I do not have a credit on my account.7.  When I called RRS for an update I was told that I had a credit on my account for a future order.  ?????8.  The woman I spoke with read the documentation verbatim, "The customer was very upset...etc.." and went on to explain that the credit to a future order was issued and nothing else.  She questioned if I was offered a credit on my current order and if we had the conversation in the same phone call.9.  She explained there was nothing she could do for me now becuase everyone was gone for the day, but would send an e-mail.