RitzCamera.com

Quick and pleasant service and I would return for future purchases.

 I would shop here again

Billed twice for merchandise that was cancelled.Employees all had different stories. Worst on-line experience ever.

 I would not shop here again

very slow shipping. Received an order from another merchant, placed at the same time, 2 days earlier.

 I would shop here again

I feel the communication with India leaves an awful lot to be desired. However, when I spoke with Customer Service in the States my problem was dealt with promptly,I will try one more go round if it is as difficult as the last I will never use the company again.

 I would shop here again

I will still waiting for answer from the warehouse on why was order was not fully shipped. Everytime I asked for a status update the warehouse had to contacted and that took a week if not longer to get answer from them. So I am not statisfied with the check order status since it required information an answer from the warehouse always to days.

 I would not shop here again

Great service! Easy enough, definitely a great deal on the product itself, and just overall satisfying. Although, I was told it would ship within 1-2 business days and waited for 4 business days and I was also not able to track my package through the link in the email that was sent..

 I would shop here again

It will be very short. Bad service, little help, and did not have the items I wanted.........

 I would not shop here again

We hadn't been able to find this product and were happy to find it at Ritz Camera. Will you continue to carry Kodak Ink and Paper kits in the future? We have the Photo Share Printer and it is still relatively new. It was so easy to get on the computer and order it and the service was great. Thanks.

 I would shop here again

It took over an hour to complete my order with the online chat representative. After taking all of that time, I got my email confirmation and then learned that the item was on back-order. I decided at that time to cancel my order and ended up purchasing a camera at Best Buy instead.

 I would not shop here again

My husband and I called and chatted on line repeatedly with customer service. The people we talked to could not give us any idea when our printer was going to ship because "it was a special internet order". When it became clear that we were not going to be given any ship date, we asked to cancel the order so that we could buy it somewhere else. We did not want to have the printer show up later from Ritz, and pay to ship it back. We were told that we could not cancel the order because "it was a special internet order". Asking to speak to a manger did no good, as they repeated the same words as their employees. Luckily, we received an e-mail that the printer had been discontinued. We will never order from Ritz again and will tell all our friends of this experience.

 I would not shop here again

Merchant offer was for free headphones with this purchase. RitzCamera 'claims' that offer was 'TYPO' and will not honor. Attempting to return original item without response. Customer support based in India. Rep wanted my credit card number to verify purchase. Reported this as attempted 'FRAUD' to Ritz without reply. Internet 5% off coupon was not honored. STAY AWAY FROM RITZ CAMERA

 I would not shop here again

Have bought a few cameras, sd cards and camera bags from Ritz Cameras and have alway had good results with help and on time delivery.

 I would shop here again

Good price & prompt delivery. Tracking did not work.

 I would shop here again

Good price and product arrived quickly, in good shape.

 I would shop here again

It was an easy shopping experience. The shipping was quick and all items received in good condition.

 I would shop here again

We ordered a camera and a case for the camera. After a number of delays we were told that the camera was not available. This was confirmed when we finally went to Canon and were told that the camera was discontinued. However, Ritz emailed us that the case had been shipped. It was never received, possibly because I immediately emailed that we would not need the case if we couldn't get the camera. At any rate, the cost of the case was refunded to paypal, but not the shipping. I insisted that the shipping be refunded and finally got that refund, after convincing them I should not pay for an item that 1) never came, and 2) we could not use without the camera.

 I would not shop here again

I bought a camera and a bunch of other things totally around $2,000. I got most of it and it was OK. But, I got a cable release that the connections were all wrong and a step down ring that turned out to be a step up ring. I sent 2 or 3 emails, then found the online chat and registered my problems there. I did this on 3 occasions and was told the 1st time I would receive a mailer in 24 hours, the 2nd person told me it would be 24 to 48 hours, the last one I talked to told me 5 to 8 days. Well, as of this date I have yet to receive the mailer to send this stuff back. I have received 2 email notifications (one for each item) that I have a refund coming. But, I suppose that because I haven't received the mailer or sent anything back I have not received a refund. As far as shopping with you in the future, I think that depends on the resolution of all this. Betty Clayton

 I would not shop here again

Great merchant and lots of great choices. Will definitely order from this company again.

 I would shop here again

Good communication, quick shipping, very good prices on the Items I purchased. I had two orders totaling over $200 in just a couple of weeks. Excellent!!

 I would shop here again

I enjoyed using this website. I would shop here again, especially for the scrapbook supplies.

 I would shop here again

I recieved this item more than 3 weeks late. Your shipping company called with stalling tactics (checking my information which was exactly as I had first written it> and continued to stall time after time. They would not allow me to talk to a supervisor stating that the supervisor was very busy on important matters and he would only tell me what I had already heard!! MY TIME IS NOT IMPORTANT?!!!! I finally got very irate and told them that if they did not ship it immediately, I would require that they cancel the complete order. This was undoubtedly the worst service that I have ever recieved from Ritz Camera and I have purchased some very spendy items from you. I will never do business with you again!!!!!!!!!

 I would not shop here again

No product and no follow up to let me know when to expect my order. It has been over a week. We want to use it on our vacation this will not happen. We should receive it free shipping or some compensation for the delay. When we ordered the product no mention of backorder. Not real happy!!!!

 I would not shop here again

Although my experience was great, I can see that should I ever need to contact customer service, it would prove to be a problem. I contacted a customer representative about when my item would ship and could tell that, if they did speak English, it was not their native tongue. We had problems communicating with each other over something as simple as a tracking number so I can't imagine trying to communicate over something more serious!

 I would shop here again

Great Price and FAST Service and Delivery

 I would shop here again

It been Three weeks and I have not received my order. I will cancel on Monday.

 I would not shop here again

Excellent prices and merchandise. No shipping charges. I received my order 2 days after placing it online. I checked prices elsewhere, no one else came close to their price. I would recommend Ritzcamera to everyone.

 I would shop here again

They called to inform me that my creditwas denied. The rep was not helpful. I had to call back and solved the problem

 I would shop here again

Web site was easy to navigate. Prices were competetive

 I would shop here again

The customer service was absolutely terrible, and I would never consider purchasing from this merchant again. (6/18) Upon closer review I realized the product was not exactly what I wanted, and within an hour of placing the order contacted customer service to cancel the order. They assured me that the order was canceled, and that they would send a message over to the shipping department to ensure that the order did not go out. (6/19) 24 hours later, despite my cancellation, I received notification that my order had shipped. Once again I contacted customer support. Apparently despite having contacted customer service a full day in advance to the order shipping, the shipping department didn't "get the message in time". I was informed that I would need to refuse shipment when FedEx attempted to deliver, to have it sent back to the warehouse to process my refund. I did so. (7/8) One week after the package had been returned to the warehouse (7/1), as confirmed by FedEx tracking, I still had not received a refund. I contacted customer service, and they informed me it may take 3-5 business days to process the refund. (7/14) Six days later I had not received my refund, nor any other communications on the matter. So I contacted customer service again. At this point in time they indicated that it might be another 7-10 business days, and that they would forward a request along requesting that the refund be processed. (7/16) Finally received my refund.

 I would not shop here again

Very positive experience altogether. Seamless ordering, order-fulfilling, speedy shipping and excellent tracking.. Well worth using again.

 I would shop here again

After this shopping experience I would never buy through ritz camera again. Their website is easy enough to navigate, but customers are not notified of any errors at the time of purchase; buyers are notified of problems via email, at which point it becomes his responsiblity to call in, be placed on hold numerous times and haggle with rude customer service representatives. Their customer service pestered me with incessant phone calls and emails, their representatives were unqualified and gave incorrect or incomplete information. My order, which was placed on June 15th, did not arrive until July 13th because of their delays and poor service. Buyers beware.

 I would not shop here again

I will never shop and will tell my friends to never shop at RitzCamera.com ever ever again. Shady company, customer service is non existance, and if you get some kind of customer service, they lied to you and you have to make another call anyway.

 I would not shop here again

The order status is not as current as I would like. Once an item SHIPS, then the tracking is fine, BUT I could not get order status and this was a timing issue for a project. Fortunately the 2nd customer service person was very helpful and answered all my questions. I was shorted some merchandise, but customer service sent replacements and I received in time for this project.

 I would shop here again

I received the item i purchased on time and in good condition. Keep up the good work and more power. Thanks!

 I would shop here again

Informed it would take 2 to 4 weeks, took over the four weeks, would not order again. Over one month is a long time to wait for a camera. never again

 I would not shop here again

Defective item. When I asked about a return, I was told return shipping would be at my expense. That shipping wound come to almost $75.00 I will purchase again from this merchant when this merchant becomes the last on line merchant on the face of this planet. S. Harhaj Minnesota

 I would not shop here again

DO NOT SHOP AT RITZCAMERA.COM! It's easy to offer cheap prices when you don't deliver product. I paid for overnight shipping, and Ritz promised 1-2 day shipping but never shipped. The website still says "in stock" but the product was not. I found this out 3.5 days and 5 phone calls later. When I FINALLY got a "customer service" rep that was not outsourced, he said that Ritz had no plans to ship it because their suppier did not ship to Tennessee (???!). This was info that their overseas reps (who had promised "tomorrow" 3 days in a row) apparently did not have. The rep said they would have told me "eventually" via email. (I did receive an order cancellation 1 week after my "rush" order.) When I finally got the TRUTH, I ordered my TV mount from a competitor at 4:30 pm. Got it the next afternoon! Shame on you, Ritz!

 I would not shop here again

Exceptional, I ordered on line through the AAFES shopping link. I was extremely pleased with the cost savings and the promptness for delivery. I will definitely use Ritz Camera for any camera, camera accessory, and other electronic purchases. During the order process I made a direct call to Ritz and discovered that the additional 10% sale discount was only through the AAFES link.

 I would shop here again

overall good service, Fed-Ex tracking is marginasl

 I would shop here again

First of all, they wouldn't ship my order to an address other than that used for my credit card statements. I wanted my order shipped to another party. Then when they finally agreed to that, they gave me a hassle about my credit card. As I was using a credit card from a Canadian bank (which by the way are more secure than American banks) the vendor made me fill out forms with confidential information and email them back. I had to do this several times. It is not secure. It is insulting. I've never had a problem using my credit card to make purchases in the States. All in all it took weeks to process my order. Once everything was processed, things went smoothly but I will never deal with them again. I just don't need the hassle.

 I would not shop here again