RitzCamera.com

First of all, they wouldn't ship my order to an address other than that used for my credit card statements. I wanted my order shipped to another party. Then when they finally agreed to that, they gave me a hassle about my credit card. As I was using a credit card from a Canadian bank (which by the way are more secure than American banks) the vendor made me fill out forms with confidential information and email them back. I had to do this several times. It is not secure. It is insulting. I've never had a problem using my credit card to make purchases in the States. All in all it took weeks to process my order. Once everything was processed, things went smoothly but I will never deal with them again. I just don't need the hassle.

 I would not shop here again

THere was no tracking compnay listed on the eReceipt and when I called to find out who it was AND make a suggestion they add it; it was painful because you use outsourced OVERSEAS customer service and they DO NOT UNDERSTAND english very well. Get rid of the overseas customer service because they are not doing a very good job; they just make you look worse.

 I would shop here again

Efficient and professional business and website. Thanks for a very positive transaction.

 I would shop here again

Ritz camera did not tell me at the time that the camera was on back order, I did not know until I got an email to contact them to verify the order. Since I needed the camera for a gift I would have appreciated them telling me I would not receive it on time. I would have ordered it from another company. Now I am giftless.

 I would shop here again

Ritz Camera service was excellent. Everything arrived in excellent condition. I did not need to contact Ritz regarding my order, so I don't have any input in actual customer service. I also didn't have time to even track my order. I placed it in the evening, worked the next day, came home the following day and a few hours later it was on my doorstep, less than 48 hours after placing my order. I was further impressed by Ritz's selection of products and their pricing. Shipping was reasonable. It would be nice if they would include a coupon for future orders in your package, just something small like a couple of dollars off shipping or maybe 20% off one regular-priced item. I will definitely shop with Ritz again. In fact, I have several items saved in my shopping cart right now.

 I would shop here again

I really don't understand the need for the phone call to verify the order, but it was not that big of a problem. Elimanate that step and it would have been perfect. Thanks, Mike

 I would shop here again

Customer service for RitzCamera.com is bad. I need to exchange my product and when I called I got disconnected three times. I then tried an online chat and was told I could do a refund only and order a new product. Five days later, I'm still waiting for a return label to mail it back. I would not buy from them again.

 I would not shop here again

This was one of the worst online shopping experience's I've ever had. Their website promises no tax, but I was charged tax anyway. After speaking to a CSR for 1 hour, they finally promised to refund the tax. That was 2 weeks ago and I've yet to receive the refund. It's only a matter of time before RitzCamera.com has to shutter their doors like so many of their B&M stores have already done.

 I would not shop here again

WOW! Great transaction from beginning to end!! Would definitely do business here again!

 I would shop here again

Dear Customer Service,

After seeing several ads for your store, I have decided to give you guys a shot for my D5 Mark II.
Unfortunately I experienced a horrible experience from your call center in India.

I hardly could understand your agents, and did not see any patient for service either.
After asking to be transferred over to U.S, they simply hang up on me.

After several attempts and call back to speak to the manager, I have experienced the same result as the manager hang up the phone me as well.

I have decided to take my business elsewhere, at this point I was ready to even pay extra but receive proper customer service.
And I managed to go to one of your competitors and receive a Superior customer service.

I am very sorry that RitzCamera choose to sacrifice Customer Service to gain some profit by cost saving and transferring their customer service over to places that do not understand Customer Service.

PS.
The above feedback will be sent over to http://epinions.com/ / http://shopping.com/ / http://reviews.cnet.com/.

Regards,

Unhappy Potential customer.

 

 I would not shop here again

The India call center is totally unacceptable. even the chat line is totally unacceptable. I spent 5 hours of my precious time with the Indian folks. took less than 5 from the real Americans to answer my question. If I can get through to the American people should I have problem or a question, I may be back. "speaking" English and reading a script is NOT the same as understanding what is being said.

 I would shop here again

Ordered a gift card for Father's day to be delivered a week later...the email card was never delivered. Called and was guranteed another LATE delivery which was still never carried out. Finally had to just cancel the order. Customer service reps are very hard to understand, phone wait time is completely unacceptable...30 minutes on hold?? If my father had not of asked for this specifically I certainly would of hung up after 10 minutes. Very poor service....NO apology for not delivering gift on time or for no second attempt and still failed. Will not do business with Boather's World or recommend them.

 I would not shop here again

Delivery speed was super fast on this order considering it was free. They also have excellent customer service. When I them on the phone and asked about tracking information they provided it an told me they were sorry that it didnt get sent out. Pricing is very competitive since they dont charge for shipping.

 I would shop here again

Haven't received order yet. Was given confirmation number via email. Just states it is in stock but no shipping date. Not very friendly for tracking. I will give it until midweek.

 I would not shop here again

Ordered a digital camera with a free printer. Had to call to verify order, was told camera was on back order and was asked if I wanted the printer shipped immediately. Advised agent not to send printer until camera shipped as printer was useless without camera. Ritz shipped the printer that day. Still no work on camera.

 I would not shop here again

The only complaint I have is that the home page of Ritz Camera offered free shipping on purchases over $100. I ordered a digital camera - that came with a free printer. Because the camera and printer came in 2 separate boxes (not my choice) I was charged $6.95 for shipping. My total purchase was $926.24 - I should have received the free shipping. If you say FREE - it should be free.

 I would shop here again

Nice selection

 I would shop here again

I have purchased several items from Ritz Camera, both online and in person at two seperate stores and have never been dissappointed.

 I would shop here again

There was no rebate on this camera so no reply to 6 I must commend them on the speedy delivery I got the camera the day before Fathers Day which was surprising as it only gave them 4 days.

 I would shop here again

I got very stressed AFTER I ordered. I found out that all phone contact leads to India which means thick accents. When I ordered on the web my Paypal account acknowledged I was the biller and another person was the recipient; BUT I received a confirmation on email on my order and it said I was the biller AND the recipient. Since this was a gift and being sent 1200 miles away I was upset by this email. I called the toll-free number on your website to see what was going on. I could not understand the accent very well of the person I spoke to. I explained what happened and the person took down the address I told them it should be. It was rather difficult to communicate because of the accents. I requested a confirmation on email that the address was officially changed. I "thought" I was going to get a confirmation. A day goes by nothing. I call again and again request an email confirmation. I have no clue what was being said to me from the person because of the thick accent. I "hoped" it was a simply confirmation, but I received no email. Several times I went back on the website looking for information on my order stating who the package was being shipped to so I could confirm once and for all that it was being sent to the correct address. The order was there, but nothing else like recipient. I had no idea if the package was truly going to the recipient for several days until I saw it on tracking by the shipper. Happily the package was delivered successfully and in a timely manner.

 I would shop here again

Very satisfactory.

 I would shop here again

All was good excepting trying to initially contact the merchant by telephone, which proved to be impossible. Contacting the merchant via internet proved to quicker, by a considerable amount, but still quite time consuming.

 I would shop here again

Easy to find and large selection of products. I would shop again without hesitation.......except I called to find where my package was because it was not listed on the website. I spoke with APU in India. I could not understand what he was saying. It took me twice as long as someone who spoke english to find the information. That was an adventure to nowhere. Your company would be excellent if only you weren't outsourcing.

 I would shop here again

The Items were in stock and delivered when promised. Great place to purchase these types of items.

 I would shop here again

I received my order on its estimated arrival date. The lens that was packaged with the camera was not operational. I have to ship it back to Topeka, Kansas even though I have a Kits Camera store--a subsidiary of Ritz Camera--locally, that had the same package deal on the same camera but I could not exchage the defective unit there. Thus it will be 10 -14 days before I get to use my camera.

 I would shop here again

Price was high.

 I would shop here again

Could not track the GPS I ordered nor could I find the information on their web site other than It had been shipped. I emailed customer service requesting tracking information and received no reply.

 I would shop here again

After I placed my order, I got an email requesting that I call to verify my payment information. I called, sat on hold, and then gave up. I emailed back and told them to cancel my order. However, they shipped it anyway and now I'm fighting with them to get them to take it back. I would never order from them again.

 I would not shop here again

I received everything on time except the 8 gb san disk. I had to call and see what was holding up the delivery.

 I would shop here again

We had planned a trip to Canada but GPS had no Canada maps so I ordered SD MEMORY CARD, CITY NAV. CANADA NT with 2 day shipping. Three days later no SD Card. Contacted Ritz Camera Instant Service ? online. Total dud. By the nature of the responses and the painfully slooow speed I assume the representative was in Bangladesh or India. Responses did not reflect the question asked and were canned and repetitive, obviously selected from a prepared generic script. Totally useless and uninformative. Pretended not to understand when I asked the order to be canceled. At this point I have no idea if the order was canceled. They do not have any way on their website to cancel an order. I wouldn't do business with this clownish outfit if it were the last merchant on line.

 I would not shop here again