Replacements, Ltd.

If I could give them ZERO stars I would.  I was trying to sell a few vintage British sterling peices, so I called he 800 number.  They did not even answer the phone in a professional manner.  It was "HELLO". So I get to the purchasing   Read full review...

 I would not shop here again

Be careful not to confuse the size column with a quantity. I ordered what I thought would be two sets of 6 used teaspoons for about $15 each, but only got 2 spoons, which apparently are size 6. When I called and complained, they promised to immediately send me a post-paid return label, so at least that went ok. Oneida was selling the same item new (but on backorder) for $10/set of 4, so I think my confusion was understandable.

 I would not shop here again

Replacements Ltd has screwed me twice.  The first time they insisted on DHL and then shipped late.  The package got hung up over the Christmas holiday (I am lucky to have an understanding wife) in a warehouse.  By the time it got to me, most of the order had been stolen and I ended up with nothing to give my wife and no explanation or apology from Replacements.  This year (five years later) I tried again.   It took the a week to ship.  I signed up for what I thought was FedEX ground.  It turns out that this is some kind of FedEx/USPS service which takes a week instead of three days.  I would have gladly paid the extra shipping if I knew it might be necessary.  Instead, I again have little for my wife for Christmas thanks to Replacements.  NEVER AGAIN.

 I would not shop here again

Great company! I was looking for dishes to cmplete my Noritake set, that my hubby got from his grandmother. Found all I needed! A bit pricey, but worth it. Got everything nicely packaged & in time. Very happy!
Only missing a coffee pot from the set, they did not have it in stock. Registered to be notified when it will be avalable for purchase. Definately will be coming back!

 I would shop here again

"I ordered a Hull 12 1/4 inch leaf dish off their website to replace a chipped one that I had. They sent a leaf dish all right, but it was the 14 inch leaf shaped chip and dip. It had the wrong identification sticker on it, identifying it as the smaller   Read full review...

 I would not shop here again

Ordered some plates to complete a set, but the quality of the stock received was very poor - two of the items would not even have sold in a seconds store, even though I ordered the top quality plates and not the used ones.  As I don't live in the USA it would be pointless trying to get my money back.  Would not recommend them to anybody.

 I would not shop here again

After 10 years of marriage, I figured it was time to complete my china set!  I only needed 1 more place setting and 7 bowls.  The prices at Replacements Ltd. were by far the best.  I received my order in about 1 week, and was extremely pleased with the quality of the merchandise.  The packing is excellent and nothing was damaged.  
I did find the online ordering process a bit challenging, but not impossible to navigate.
I would definitely shop with Replacements Ltd again, and would recommend them to others

 I would shop here again

Needed to find and replace stainless silver spoons from a set.  Took a while but their photos of their patterns led me to the correct one and they had it in stock.  Ordering was easy and the pieces arrived promptly and in excellent condition.  This was the only site that helped me find which pattern was mine with their comprehensive collection.  Thanks so much

 I would shop here again

Replacements, Ltd. are a bunch of thieves.  I have a discontinued pattern of Wedgwood, and have purchased some pieces from Replacements at very high prices.  It is a beautiful bone china pattern from the 1970's and the pieces are very hard to find.  Recently, I had been thinking of selling the set and asked Replacements for a quote.  I paid Replacements over ninety dollars for the coffee pot with lid in my pattern a couple of years ago... and they had the nerve to offer me EIGHT DOLLARS for it!  Their offer on the rest of the pieces was equally insulting... $3 for a cup and saucer (?!?!) when they sell them for many, many times that amount?
I will never have anything further to do with them.

 I would not shop here again

Replacements.com offers excellent products and services.  I both bought china and sold china back to them.  They promptly processed my order for china, and sent me payment for items I sold to them. Their staff were courteous and efficient on the phone.  Their website and staffers made it very clear how to buy products or to ship items to them.  You can register a stoneware, china, crystal or silver pattern and receive periodic E-mails about the availability of items.  I'll use them again.  So, if you miss a complete set of your pattern -- don't despair, try Replacements.com

 I would shop here again

We wanted to replace a chipped bowl from a discontinued series and were first glad to find this company online. To be prep'd for future accidents, we ordered 3 replacements. The bowls seemed a bit high in price, but if you don't get the dishes anywhere else, what can you do?
The order arrived in due time, very well wrapped, but the product was not at all satisfying. The bowls all had red marks in the glaze and also were a lot thicker and uneven, definitely a sign of second grade dishes (if not worse).
When contacting the customer care representatives by email, they were very short and not helpful at all. Since we are located in Canada, we also got a nice bill for duty and taxes next to the juicy shipping charges that were already added to the cost of the order by replacements.com. As per the representative, we could have returned the order at our cost, but then we would have spent about $50.00 and would have ended up with nothing in our hands. So we kept the dishes with grinding teeth.
ONE THING IS FOR SURE --- WE WILL NEVER PURCHASE FROM THIS COMPANY AGAIN.

 I would not shop here again

I slipped and dropped a nice correlle casserole that I'd owned and enjoyed for several decades. I wanted to replace it and I easily found it and a complimenting au gratin platter to go with it at a reasonable cost.
I had corrected my tragedy with gravity in less than 30 days.

 I would shop here again

The shopping experience was OK, it took about a week and a half to get my order fulfilled. However I was thinking I was buying real Fresh Fruit Pattern of the Johnson Brother's china made in England- my order consisted on two pieces, two breakfast cups   Read full review...

 I would not shop here again

They charged twice for the order placed on the internet!!! Actually, they cloned the original order two days after the first one (HOW?) and charged my credit card again. Good thing I called to check on my order and canceled the bogus order in time. I hope to see the refund soon, too.

 I would not shop here again

I ordered a gift for my friend in November and received it a WEEK after Christmas. After I had received it, I found it on other sites 10 dollars less than Replacements! When I called in, trying to find the gift for weeks, the customer service reps (more than one at different times) made me seem like I was wasting their time, but I wanted to give the item as a Christmas gift! They kept telling me ways to try and find it instead of helping me. Awful

 I would not shop here again

Replacements may be a decent place to find and purchase hard to find and discontinued patterns and pay full retail value, but their purchasing department leaves a lot to be desired and is the ugly underbelly of the operation. On two different   Read full review...

 I would not shop here again

We ordered a Wedgwood bone product from this company. When it arrived, we immediately noticed the cup was not the correct weight, height, thickness, and finish. If you have purchased from them recently I recommend confirming the product is legit by   Read full review...

 I would not shop here again

Ever since I got married in 2002, I've been collecting pieces from my china pattern. Unfortunately, my pattern was recently discontinued, which makes finding pieces a bit challenging. I've bought a bunch of stuff on Ebay, but a few harder to find   Read full review...

 I would shop here again

Months before my wedding twelve years ago, thanks to some extremely generous family members, my husband and I received a complete set of the crystal and china that we registered for. Over the years, we have rarely used the pieces, mainly because when we   Read full review...

 I would shop here again

Everything arrived on time and in good condition. Everything was packed well so as to protect it in shipping

 I would shop here again

No problems... Excellent & above average shopping experience.

 I would shop here again

We found the store had a good web site, good order entry, and on-time delivery.

 I would shop here again

Excellent! After years of looking for my pattern, I could not have been more pleased than I am today with finding Replacements,ltd. . What great joy to find and purchase everything I've been searching for!!!!!!!!

 I would shop here again

Some items that were seemingly available at the time I placed my order were subsequently unavailable. Also, some of the crystal that I ordered that was supposed to be in perfect condition, has a milky film on it, that I still have been unable to remove.

 I would shop here again

Replacements, Ltd. is great. I have been looking for the cups and saucers for my Mother's 1950's Noritake china pattern for years and they never gave up! Plus, they found a pattern very similar to my Mother's pattern and made those pieces available as well. I will continue to use Replacements, Ltd. for all my china needs.

 I would shop here again

I was pleased to acquire the remaining pieces and pleasantly surprised to learn that I could purchase less-than-perfect pieces. This made my purchase cost-friendly.

 I would shop here again

The selection of product and variety of special pieces of interest are quite vast. They are extremely complete with their followthrough of shipping and any necessary communication with me. The shipping times are either on time or ahead of schedule, consistantly. I wouldn't shop anywhere else, ever!!

 I would shop here again

Absolutely great! I wish I could purchase even more, but my cupboards are full. I will certainly keep Replacements in mind for friends and family in the future.

 I would shop here again

Thank you for your excellent service. Very fast and prompt.

 I would shop here again

I was grateful to find this vendor as I was purchasing replacements for china my mother purchased around 1985. She recently passed away and I got her china. Thank you for helpling keep the loving memory of my mother alive.

 I would shop here again

Very unexciting. I knew the pattern name. Selected the items and quantities. Entered the payment information. Received confirmation and eventually the shipment. The merchandise was pretty much what I expected.

 I would shop here again

The communication was great. The merchandise was in excellent condition. It was delivered very fast. I appreciate the excellent service. Thanks!

 I would shop here again

order was placed easily - received order quickly - in excellent condition

 I would shop here again

Excellent shopping experience. World Class Customer Service.

 I would shop here again

I was able to locate my pattern very quickly and view available pieces. My order arrived on time and in perfect condition. I will recommend and shop here again.

 I would shop here again

I was very impressed with the [ackaging and shipping time. Would definitely order from them again!

 I would shop here again

Excellent, dependable service. Prompt, accurate, notified me of receipt, shipping date, delivery date, etc. Couldn't be more please. Article arrive excellently wrapped, protected, perfect condition.

 I would shop here again

Great grading, I am always pleased with my purchases.

 I would shop here again

I just recieved my order from your company. I was under the impression that I was ordering far more pieces than were delivered. For the total cost of $99.89 ($11.98 S&H) I only purchased 9 total pieces of silverware. I understood the order forms to be 16 pieces at a certain price. I've decided that it will be much cheaper for me to simply go out and select a new pattern to start over with than go broke replacing a few pieces. I was extremely mislead by the order page. "QTY" must mean how many pieces you have in stock, not how many pieces we are buying. I think that should be made clearer for the public. I feel like my time and money has been completely wasted!!!!

 I would not shop here again

It was great. I was able to find my pattern of dishes that was given to me by my grandparents over 10 years ago!

 I would shop here again